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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 50689 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers highly value the product's aesthetic appeal, particularly its color options and sleek design, alongside its impressive overall performance. Users also frequently praise the comfortable feel and ergonomic grip of the controller, noting that the haptic feedback and battery life enhance the experience. While the device is generally well-regarded, some users have expressed concerns regarding stick drift and the premium price point. Additionally, a small number of customers have noted minor issues with button responsiveness and the physical weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 609 Showing 12,161-12,180 of 50,689 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GOOD PURCHASE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller came in with no issues and has been working very well since purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    An excellent addition to my controller

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed another controller for my ps5 and this one fits my color and taste.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Seems like they built it to last....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ps5 dual sense controller is comfortable its a mix between an Xbox elite series 2 controller and a ps4 dualshock controller. Seems like they built it to last. My one issue is it didn't come with a charing cable.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Best PS so far!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get another DualSense for my PS5. The purple is a great standout from my white controller and makes differentiating between the one I use for console and for PC less of a mixup as an added benefit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all, Best buy was the first credit card that I ever got. There was only one that approved me for a $500. And that was 12 years ago. And right now I'm still a member of Best buy. I go in there not knowing what I'm really getting and they never let me walk out of that store with something that I'm not sure what I'm looking for. They always explain it to me. They let me know the discounts. So for that I want to say thank you. Best buy for being loyal human beings and always trying to get everybody the best deals that they can get

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    PS5 Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the controller. Looks great and comfortable in hand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what needed my kids happy with it works great !!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Ps5 controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the purple controller I couldn’t find it anywhere else but I knew best buy would have it thanks

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive owned alot of ps5 controllers. This is by far the most beautiful color.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is beautiful easy to use ans last for hours

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller feels much nicer than the DualShock 4. It’s bigger, so it will also be a nice change for people with bigger hands. The textured back of the controller has nice implemented details for Sony fans. If you look close enough, it is composed of the face buttons. The shoulder buttons also protrude more than the DualShock 4. The triggers at stock have a very nice smooth pull with some resistance. It will be nice to see how some games utilize the adaptive triggers. The PS button is now the logo from PlayStation 1 instead of a circle which also works as a nice translation to P5 if you really want to get poetically crazy. The touchpad has a little more resistance because the way the surface is treated. Instead of a silky smooth matte surface like the DS4, this one seems like it’s just a matte surface without the silk. The face buttons all have a super nice soft, but tactile press. Design wise, the controller is creatively constructed. I think a lot of thought has been put into the design than people would like to think and it deserves critique. The white portions of the controller protrude about 1/32” higher than the black striping. At first, I thought I would be able to feel what seems like annoying transitions between the two colors, but surprisingly, the white acts as a literal translation of where your hands will be when you hold the controller. It’s very diagrammatic; kind of like architecture that is designed in a way that when looked at, you can already understand the purpose of what the architect intended with material choices and geometric decisions.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color. Awesome controller. The PS5 is a must have

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality and service are always the best! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice ps5 pad

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Black colored PlayStation pad I love it been using this for years now I recommend you to get this

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps5 Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. And looks great. Fast shipping service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this controller!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller has a nice weight to it and feels good in my hands. Love the haptic feedback and I'm really excited to see how upcoming games take advantage of it. The game that comes pre-installed on the PS5 (Astro's Playroom) is a nice intro to this controller's capabilities as well as a fun platformer in its own right. I also like how the the controller is very customizable - haptic and vibration levels, lights, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Feel

    Rated 5 out of 5 stars

    Looks great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great. Looks very cool. Love the color, looks better in person.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product purchased from bestbuy. It's working perfectly... Thanks best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    DualShock 5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up to this date I still you it, doesn’t break easily like ps4 controllers which I had to buy every month. Over all great price, awesome quality. And save you money!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Wow!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works just like the one that came with the console and the color is sharp

    I would recommend this to a friend