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Customer reviews

Rating 4.8 out of 5 stars with 50597 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers highly value the product's reliable performance, appealing color options, and sleek, comfortable design. Users frequently praise the ergonomic feel and the satisfying haptic feedback provided during use. While the controller is widely appreciated, some users have expressed concerns regarding stick drift and the overall price point. Additionally, a small number of customers noted preferences for the size and weight of previous models.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 50,597 reviews
  • Pros mentioned:
    Color, Design, Feel

    Rated 5 out of 5 stars

    Gold and White

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks awesome with the gold and white, perfectly matches the Ghost of Yōtei PS5 Bundle. Works perfect and the dual sense really brings the game to life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Perfect controller – comfortable, responsive, and

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is absolutely amazing! The design is sleek, the color is beautiful, and it feels very comfortable to hold even during long gaming sessions. The buttons and joysticks are super responsive, which makes gameplay smooth and precise. The battery life has been excellent so far, and I love how quickly it charges. It also connects instantly without any issues, which makes the experience hassle-free. The build quality feels solid and premium, so I know it will last a long time. Overall, this controller has completely upgraded my gaming experience. It’s a perfect mix of style, comfort, and performance. Highly recommended for any gamer!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    The Sony PS5 Dual Sense Wireless Controller Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. The Sony PlayStation 5 DualSense Wireless Controller is a game-changer in the world of gaming accessories. Its innovative haptic feedback technology provides an immersive gaming experience like never before. The controller's vibrations and resistance simulate the actions and movements in the game, enhancing the overall gameplay and making it more realistic and enjoyable. 2. The ergonomic design of the DualSense controller ensures a comfortable grip, even during long gaming sessions. The buttons and triggers are responsive and well-placed, allowing for precise control and seamless gameplay. The adaptive triggers add an extra layer of immersion, providing varying levels of resistance based on the in-game actions, creating a more engaging and interactive experience. 3. The built-in microphone and speaker of the DualSense controller enable easy communication with fellow gamers. Whether you're playing multiplayer games or simply chatting with friends, the controller offers clear audio quality, eliminating the need for an additional headset. This feature enhances the convenience and social aspect of gaming, making it a standout feature of the controller. 4. The battery life of the DualSense controller is impressive, allowing for extended gaming sessions without the need for frequent recharging. The USB-C charging port ensures quick and efficient charging, minimizing downtime and maximizing gameplay time. The controller also supports wireless charging, providing even more convenience and flexibility for gamers. 5. The touchpad on the controller's front is a versatile and intuitive feature. It allows for gesture-based controls, providing an alternative input method for certain games. The touchpad is responsive and accurate, adding an extra layer of interactivity to the gaming experience. 6. The DualSense controller seamlessly integrates with the PlayStation 5 console, offering seamless compatibility and a streamlined user experience. The controller's wireless connectivity ensures a stable and reliable connection, eliminating any lag or latency issues. It enhances the overall performance of the PlayStation 5, making it a must-have accessory for any avid gamer. In conclusion, the Sony PlayStation 5 DualSense Wireless Controller is a game-changer in the world of gaming accessories. Its innovative features, such as haptic feedback, adaptive triggers, and built-in microphone, enhance the gaming experience and provide unmatched immersion. With its ergonomic design, long battery life, and seamless integration with the PlayStation 5 console, the DualSense controller is a must-have for any gaming enthusiast looking to elevate their gameplay to new heights.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color

    Rated 5 out of 5 stars

    A Style and Precision Star!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier with the Starlight Blue PS5 controller! From the moment I unboxed it, the vibrant color instantly stood out—it's bold, refreshing, and adds a fun pop to my gaming setup. The matte finish feels premium and resists fingerprints, which is a huge plus. Performance-wise, it’s everything you’d expect from a DualSense controller: ultra-responsive buttons, adaptive triggers that add depth to gameplay, and haptic feedback that makes every moment feel immersive. Whether I’m racing through futuristic cities or sneaking through stealth missions, the controller keeps up flawlessly. Battery life is solid, and the grip is super comfortable even during long gaming sessions. Plus, it just looks so cool—I’ve had friends ask about it the moment they saw it! If you're looking to upgrade your controller or just want to add a splash of personality to your gear, the starlight Blue DualSense is a total win.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Honest review Sony PS5 Best Buy open box controlle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently picked up a refurbished, open-box PS5 DualSense controller from Best Buy, and I have to say, I’m incredibly impressed. The controller arrived in near-perfect condition—no scratches, no fading, and all the buttons felt crisp and responsive right out of the box. It’s clear that Best Buy’s Geek Squad refurbishment process is thorough; the controller felt almost as good as new. Of course, being open-box, I was a bit wary about battery life. After a few days of gaming, though, it held up just as well as a brand-new one. The adaptive triggers and haptic feedback are still incredibly immersive, and the built-in mic works perfectly. Best Buy even included a standard warranty, so I feel confident it’s a solid investment. If you’re on the fence about getting a used controller, I’d say go for it—especially from Best Buy. The value you get, combined with the peace of mind of a warranty, makes this a top-tier deal. I’m a happy gamer!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    DualSense PS5: Redefining Immersion in Gaming

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here’s a polished and engaging review you can use for your chance to win: The DualSense PS5 Controller: A Game-Changer in Every Sense As a gamer, I’ve used countless controllers over the years, but the DualSense for PS5 redefines what it means to be truly immersed in a game. From the moment I held it, I could feel the difference. The haptic feedback is nothing short of revolutionary. Whether it’s the subtle crunch of footsteps in snow or the powerful recoil of a weapon, the sensations bring a new level of depth to gameplay. The adaptive triggers are another standout feature, dynamically adjusting tension to mimic in-game actions. Pulling back a bowstring or flooring the accelerator in a racing game has never felt so real. Beyond the technology, the ergonomic design ensures hours of comfortable play. The textured grip feels premium, and the layout is intuitive, making it perfect for both casual players and competitive gamers. Battery life is solid, and the integrated microphone is a thoughtful touch for quick chats. Sony didn’t just create a controller; they created an extension of the gaming experience. The DualSense PS5 isn’t just a tool—it’s an experience that elevates every game you play. If you haven’t tried it yet, you’re missing out on the future of gaming. Feel free to personalize it further if needed!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent Controller with Amazing Color and Comfor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the DualSense controller in Cosmic Red, and I’m very happy with it so far. The color looks even better in person — bright, stylish, and unique. The controller feels very comfortable to hold, even during long gaming sessions. The adaptive triggers and haptic feedback work smoothly and really improve the gameplay experience. Battery life is solid, and the connection to my PS5 is fast with no issues. Overall, this controller is a great upgrade and definitely worth the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color

    Rated 5 out of 5 stars

    Amazing Upgrade!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PlayStation controller completely transformed my gaming. The adaptive triggers and haptic feedback make every moment feel real, and the responsiveness is unbeatable perfect for competitive play. Super comfortable for long sessions and the battery lasts way longer than expected. Setup was smooth and Best Buy had it ready fast. Definitely worth it for any serious or casual gamer! The color of the controller is also pretty cool in person.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color

    Rated 5 out of 5 stars

    Best Controller Out Right Now, Hands Down

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony really snapped with the DualSense, and the Midnight Black color just makes it even better. This controller feels premium in your hands — a perfect weight, super responsive buttons, and the adaptive triggers are next-level. Every little pull of the trigger feels different depending on the game, making it crazy immersive. The haptic feedback is no joke either — you actually feel the environments, footsteps, weather, and more. It’s hard to explain until you try it, but once you do, regular controllers just feel basic. Battery life is strong too — I can game for hours before needing a recharge. And that Midnight Black color? Clean, sleek, and looks way tougher than the standard white. If you’re a PS5 player (or even gaming on PC), this controller is mandatory. One of the best upgrades you can make. No regrets!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Sony PS5 DualSense Wireless Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 DualSense Wireless Controller is an great gaming accessory. Its haptic feedback delivers incredibly detailed vibrations that let you feel everything from raindrops to explosions, while the adaptive triggers provide realistic resistance when drawing a bow or accelerating a car. The controller fits comfortably in your hands with textured grips that prevent slipping during extended play sessions. Additional features like the built-in microphone for quick communication, solid 8-10 hour battery life with fast USB-C charging, and premium two-tone design make this controller well worth the investment. The DualSense isn't just an accessory - it's a game-changer that makes PlayStation 5 gaming more immersive and enjoyable than ever before.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design, Overall performance

    Rated 5 out of 5 stars

    Very Pretty!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always expect new things from best buy. Unless you buy used. This PS5 controller is absolutely beautiful. With the shiny blue/green and a very tiny pink-ish hue! Yes its expensive but beauty is pain is what they say right? Controller is pretty, joystick and bumper bottoms are pure white. For me its still new but as far as I have been using it. It works just like a normal controller! So.. if you have the money like me then go ahead and buy it. If not then maybe just wait till your current controller dies out. Either way I’m happy with this controller.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design, Overall performance

    Rated 5 out of 5 stars

    My favorite one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purple controller is my absolute favorite. The color is beautiful and stands out so much. It feels great in hand, works perfectly, and just makes gaming more fun. Definitely my go-to controller.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Sleek, Responsive, and Perfect for Gaming

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the black PS5 controller months back, and I am still thoroughly impressed. The design is sleek and elegant, with a matte black finish that feels premium and comfortable in the hands. The controller’s build quality is top-notch, and it has a solid weight to it that adds to the overall experience. The buttons are responsive, with a satisfying click, and the adaptive triggers are a game-changer, offering a level of immersion that I’ve never experienced before. The haptic feedback is precise and enhances gameplay, making every action feel more real. Whether I’m playing fast-paced shooters or exploring open-world games, this controller performs flawlessly. Battery life is another plus, lasting long gaming sessions without needing a recharge. The touchpad is sensitive and accurate, and the built-in speaker provides crisp sound effects, adding another layer of depth to the gaming experience. Overall, this black PS5 controller is a fantastic addition to my gaming setup. It combines style, comfort, and performance in one package, and I highly recommend it to anyone looking to elevate their gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Spider-Man Fans, This Is the Ultimate Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is hands-down one of the coolest pieces of gaming gear I own. The red-and-black symbiote design from Spider-Man 2 looks absolutely incredible in person — the detail is sharp, the finish is premium, and it stands out the moment you pick it up. Beyond the looks, it performs like any top-tier DualSense should: smooth, responsive, and packed with immersive features like adaptive triggers and haptic feedback. Whether I’m swinging through New York or just relaxing with a different game, this controller makes it feel better. It’s the perfect combo of performance and style. If you’re a fan of Spider-Man or just want something uniquely eye-catching, this one’s a no-brainer. Instant 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design

    Rated 5 out of 5 stars

    Absolute Banger of a controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DualSense controller is a genuine game-changer. Sony nailed the design; it melts into your hands like it was custom-made. That Volcanic Red finish? Absolutely killer. The haptic feedback and adaptive triggers bring games to life, especially on PC titles that support them. Battery life isn’t perfect, but it’ll easily last a full session with the boys. Overall, this thing’s a beast. I couldn’t be happier and I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Excellent Controller – Worth the Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this controller last week, and it's been great so far. It connected quickly, feels comfortable in my hands, and all the buttons are responsive. The battery life has been good, and the overall quality is exactly what I expected from Sony. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color, Design

    Rated 5 out of 5 stars

    Get It.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it to game on my pc with wirelessly or wired. Its just more familiar to me and ergonomics than keyboard & mouse. Plus i like the variable triggers, haptic feedback in games and audio ques output by the controller in capable games and long play time. Already owner of the cosmic red and now galactic purple as the colors are so beautiful and natural

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    PS5 Dualsense Wireless Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller was exactly as described and on sale. A great deal for the money. It holds a charge for several days and works exactly as i expected it should. The staff at the store was very friendly and helpful in trying to locate other items I wanted. I will definitely be returning to this store for my future purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design, Overall performance

    Rated 4 out of 5 stars

    Ps5 controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great PS5 controller. The color looks awesome, the design feels comfortable in my hands, and the overall performance is smooth and responsive while ga

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    “Unleashing the Power of the Sony Console

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “I recently picked up the Sony DualSense controller for my PlayStation 5, and it’s been an amazing experience. The design is sleek and comfortable, with responsive buttons and triggers that enhance gameplay. The haptic feedback and adaptive triggers bring a new level of immersion, making every game feel more interactive. The battery life is solid, and it pairs seamlessly with the PS5. Whether you’re playing action games or exploring open worlds, the DualSense controller takes gaming to the next level. Highly recommend it for anyone looking for an upgraded gaming experience!”

    I would recommend this to a friend