Customer Ratings & Reviews

As a frequent shopper at Best Buy, I’ve always been impressed by their vast selection of electronics and gadgets. But my experience reached new heights when I signed up for the Total Tech membership. This program is a tech enthusiast’s dream come true! Firstly, the customer service with Total Tech is top-notch. The staff are not only knowledgeable but also genuinely passionate about tech, which makes shopping there a real pleasure. They take the time to understand your needs and guide you to the perfect product - no hard selling, just honest advice. What truly sets Best Buy apart is the Total Tech membership. It’s like having a tech guru in your pocket. The 24/7 tech support is invaluable, especially for someone like me who loves gadgets but isn’t always savvy about troubleshooting them. The extended protection on purchases is a godsend, ensuring that my investments are safe. The free installation and discounted repair services have saved me not only money but also time and hassle. Plus, the exclusive member prices on select items are like the cherry on top of an already delightful shopping experience. To sum it up, Best Buy isn’t just a store; it’s a haven for anyone who loves technology. And with the Total Tech membership, it feels like you’re part of an exclusive club where your tech needs and desires are taken care of with utmost priority. It’s a no-brainer for anyone who wants to make the most out of their tech purchases!

Beautiful color and a great replacement for my original white Dualsense that started having drift issues which Sony should address.

Easy to use. Feels Comfortable when using the joy stick. Really liked the quality

It does what its supposed to do and functions as expected. I especially like how the dualsense controller has replaceable analog sticks.

Great controller. No stick drift like people claim. Just don’t drop it and take care of it and it will last.

I like how long the ps5 controllers last. The colors on the controllers look better than the ps4 controllers.

Excellent fit for my large hands. I love the response to game play and feeling the action. Good battery life. Gotta love the color as well.

Good looking controller for PlayStation and has motors and trigger friction for in game immersion

I'm happy with the purchase of the second controller.

I Love this controller! I went with the Camo as an homage to the PS4's camo controller that lasted me for years. I would give it 4 stars as I initially ordered an open box unit just to find it had terrible stick drift after it arrived - Turns out it was the older V1 Dualsense. I returned it with no hassle to the local store and purchased a new unit, so Best Buy came through in the end!

The controller is very good and I would recommend it to anyone the color is very nice

Easy to use and set-up straight out of the box! Killer quality -- just the same as the controller which came with the system. And, nothing wrong with good and plain 'ol white.

product met all our expectations, we are happy with the functionality and design

I loved the color and feel to this new controller and cant wait to buy the new red one!

Wow! What an amazing controller. I can’t get over how good this is. It’s easily my new favorite controller surpassing the Xbox controller by far. Haptics and adaptive triggers are absolutely amazing. It’s way more comfortable than the previous PlayStation controller at least for me. Really the only downside if you can call if that is battery life. I’ve only had one day in which it actually died on me and that was when I was playing assassin‘s creed Valhalla from when I woke up until I went to bed p that was roughly 12 hours of actual gameplay in addition to the controller being on for several more hours while watching YouTube Disney+ things like that. I don’t think I’ll ever buy a third-party controller for my PlayStation 5.

I purchased this for my Grandson as a second player controller. He uses it as his primary controller now because he likes the color. I had purchased the new Sony wireless 3D headset for him to communicate with his friends while online gaming together. He prefers to communicate using the built-in mic and speaker with this controller. He enjoys the features of this controller more than those for his PS4 or Nintendo Switch. I thought it a bit pricey till seeing and hearing him having such fun playing with his friends online. I have played a couple of two player co-op games with him and find the improvements over the dualshock controllers worth the cost. I highly recommend.

This control is very fast charging and you don’t have to charge it often

Great controller . Gives vibrations and Bluetooth capability. Easy to use

I love my Playstation it helps me stay close to my grandkids through games. Best investment ever.

Online ordering and pickup worked really well. Pickup was surprisingly easy and quick. The DualSense is a very impressive gamepad, marrying hardware and software to enable more immersive gameplay