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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46814 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers value the appealing color options, sleek design, and solid overall performance of this controller. Users frequently highlight the comfortable grip and enjoyable haptic feedback as key benefits during gameplay. However, some individuals have expressed concerns regarding the prevalence of stick drift and the relatively high price point of the device. Additionally, a small number of users noted issues with button responsiveness and the overall weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2282 Showing 45,621-45,640 of 46,814 reviews
  • Rated 2 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unknown need a PS5 console to even know how this works

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Triggers broke spring after less than a month of use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left drift. Bad

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller, but gets the left analog stick drift going left pretty quick. Barely used controller, tried all the tricks, except opening it up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Replace or refund

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Malfunctioning. Keys keep seizing. Need to return and replace

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t stay connected via Bluetooth and doesn’t hold a charge. Never had a problem with a PS5 controller before. Maybe just a bad one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best but not the worst L buttons extremely stiff.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad color

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color was completely wrong. The return was difficult, the attitude of the associate borderline at best.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    best buy sucks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy sucks on getting orders to customers and giving refunds back

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not what i expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its ugly. Definitely should’ve gotten a normal white controller.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not purchase someone used my account

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello, I did not purchase these items. Not sure if someone used my points/credits to purchase or if they accidentally used my account by I would appreciate. Best But contacting me about this mess. I tried but it is not possible to reach a person

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    X button stopped working right after returnable period. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Analog stick drifts and peels

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already started drifting after less than a year of gaming and I don't play a lot everyday. Also, the rubber grip peeled, really poor quality from Sony

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work so had to return it idk if I will buy anything open box sale again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I shouldn’t have to buy multiple controllers

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These controllers are made So poorly. I’ve gone through 3 of them. And honestly this purple color, is my favorite of them. -‘d they were the quickest to mess up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my boy n it didn’t last a month good thing I bought the warranty but these are trash

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    L3 button is poorly made. Dift left after 5 weeks.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned & used the controller for 5 weeks and the L3 button is already forcing a strong drift to the left. Waste of money. If you buy it, get the warranty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy warranty or seek another option

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4th controller that stops working and the sad thing about it is that i don’t play as much as I would like, the are not made to last.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bug left side joystick

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month started bugs and controller not functional. Stuck left side while playing and I hate it! When I tried to bring it back to Best Buy. They said oh you have to go thru Sony! Never gonna buy anything from Best Buy!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad very bad and not returnable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your time. Just buy new. Buttons are bad after like two weeks.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buttons loose/wobbly.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Face buttons are loose and wobbly compared to my white controller that shipped with my console. The trigger buttons seem a bit off too. Will be returning this one and hope this isn’t a problem with all of the midnight black versions.

    No, I would not recommend this to a friend