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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46814 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers value the appealing color options, sleek design, and solid overall performance of this controller. Users frequently highlight the comfortable grip and enjoyable haptic feedback as key benefits during gameplay. However, some individuals have expressed concerns regarding the prevalence of stick drift and the relatively high price point of the device. Additionally, a small number of users noted issues with button responsiveness and the overall weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2285 Showing 45,681-45,700 of 46,814 reviews
  • Rated 1 out of 5 stars

    Bad controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller had vertical drift out of the box, best buy did the right thing and exchanged it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My controller didn’t work the triangle button gets stuck when your press it the options button as well it’s not Best Buy fault just got a defective controller

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased the device, it came defective. The joystick wasn’t working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    How is it possible to be charge for something you

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased several things, you sent one box and one item was not included. I want my money back!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Beware for used/returned controllers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has to return because it was clearly used and had finger smudges on controller already.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn't charge

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never used and it didn't charge. I was never able to use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in 5 months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in 5 months joy stick moving in its own waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    What a nightmare

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was the worst experience buying from best buy the cancelled my ps5 order 2 days before pick up . Unbelievable what a nightmare they cause ....never ever again will buy from them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Auxiliary port, not working,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased my controller and my auxiliary port was not working. I was so discouraged I didn’t even take it back to the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps5 controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the controller less than 3 months had send back to Sony . 14 day return policy is bad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOA or Shortly After

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Directional buttons stopped working or possibly never worked. I've only had the controller for a month or so.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Drifting issues

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only used 8 times and got the drift issue. My original controller still works. Sony should fix this issue.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Best PS Controller… But

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Battery life sucks. If you want the battery to last more that three hours, you need to turn off all extras or plug it in.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ps5 Controller stick drift issue is real. I bought this controller 1 month ago and i am having issues with left analog already.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PS5 Control

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s broken in 3 weeks, I don’t even play every, I don’t think they are original

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bad quality like the thing keep lagging and can’t and sit on right in any game you play

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged product / Couldn't connect to PS4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't connect to PS4 device, waste of time and money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Won’t hold charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second one I bought, cannot hold a charge, I’ll never buy a controller from Best Buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Playstation 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a playstation 5 however box was a little crushed in corner in praying to god it wasnt dropped and it still functions and works only time will tell when my friend trys it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller was dead on arrival this controller refused to hold a charge.

    No, I would not recommend this to a friend