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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46823 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers value the appealing color options, sleek design, and solid overall performance of this controller. Users frequently highlight the comfortable grip and enjoyable haptic feedback as key benefits during gameplay. However, some individuals have expressed concerns regarding the prevalence of stick drift and the relatively high price point of the device. Additionally, a small number of users noted issues with button responsiveness and the overall weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 46,815 reviews
  • Rated 2 out of 5 stars

    Too expensive to be having issues already .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this for 5 months and it’s kept closed and safe when not in use and it’s already having difficulty being charged & horrible stick drift. Also the volume on the controller mic is so low you can’t hear anything .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Feel
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    PlayStation 5 DualSense Controller Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation 5 DualSense Controller Review The PlayStation 5 DualSense controller is one of the standout features of Sony’s latest console. From the moment you pick it up, it feels premium with its slightly larger grip and textured back that provide comfort during long gaming sessions. The most impressive aspect is the haptic feedback and adaptive triggers. Games like Astro’s Playroom and Gran Turismo 7 showcase the controller’s ability to mimic sensations like the tension of a bowstring or the rumble of driving over rough terrain. This adds a new layer of immersion that previous controllers simply didn’t offer. Battery life is decent, averaging around 8–12 hours depending on how heavily the haptics and triggers are used. While this is an improvement over the DualShock 4, frequent charging is still something to keep in mind. The controller charges quickly via USB-C, and it can also be used wirelessly via Bluetooth with phones and PCs. Overall, the DualSense is a game-changer for console controllers, offering innovations that enhance gameplay in ways that feel genuinely next-gen. If you own a PS5, it’s an experience you don’t want to miss. Pros: Immersive haptic feedback and adaptive triggers Comfortable, premium design USB-C charging and PC compatibility Cons: Battery life could be longer Heavier than previous controllers Rating: 4.5/5 Stars

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Overall performance

    Rated 5 out of 5 stars

    Premium Controller with Amazing Feel

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Chroma Teal color looks even better in person. The controller feels comfortable, the buttons are responsive, and the analog sticks are smooth and accurate. It connects easily and works great with my PS5 and PC. The adaptive triggers and haptic feedback make supported games much more immersive. Battery life has been solid, and the overall build quality feels premium. I’m very happy with this purchase and would definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blue controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried ordering a White controller but they were sold out. This was the only color available. The color isn’t bad. It hasn’t been used yet since my son just got it. I haven’t had any issues with controllers and games purchased at Best Buy so I’m sure this one will be just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Good if not great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color but the longevity of these controllers are questionable. Within a year i had to replace two of them as they stopped working.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Needs upgrades

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good when thier good but after some use becomes easily damaged to quickly very flimsy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Scam $400 gift card

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is a scam and nobody ever wins a $400 gift card. Do not waste your time reading my review of this scam. See official rules.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BEST BUY IS THE WORSE!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing wrong with the controller just Best Buy. Ordered one for black Friday deal. The item never came, just an empty box that wasn't even sealed properly(PIC attached). Spoke with customer service and was told replacement on the way. 8 days later come to find they cancelled the replacement and order because they couldn't honor the Black Friday price. Waste of time!! Should of order from Amazon. I can see why they're going out of business.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Controller on the Market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't played with a worse controller in my entire life. At first it was great it worked great and felt great. Not even a month into ownership the left analog stick has a teribble drift that doesn't go away. I've reset it multiple times, I tried blowing it out with a keyboard cleaner, I tried to recalibrate the controller to see if it would fix it. Nothing. I'm a PC player so the lack of PS4 controllers forced me to purchase a PS5 controller. This is the most expensive piece of garbage I've ever experienced. The price you ppay is not worth the value you recieve.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    slow charging

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ps5 controller... what more can I say? Charges slow though even with a fast charging cord.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing controller!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing controller!! Got it during the Black Friday sales and I had to purchased. Got 3 controls in different colors since I have 3 boys. Surround sound with the built in speak is awesome. Highly Recommend ... 10/10!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing controller!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing controller!! Got it during the Black Friday sales and I had to purchased. Got 3 controls in different colors since I have 3 boys. Surround sound with the built in speak is awesome. Highly Recommend ... 10/10!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Overall performance

    Rated 5 out of 5 stars

    Product review title: Amazing Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller looks even better in person. The Chroma Teal finish is unique and premium, and it feels very comfortable to hold during long gaming sessions. The adaptive triggers and haptic feedback make games much more immersive, and the battery life has been great for me. It connected instantly to my PS5 and works flawlessly. I highly recommend it to anyone looking for a high-quality controller with an awesome design.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's a controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right analog stick has developed a wander. Could be from a drop but never happened on a ps4 with similar drops. More pink than red

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good but has a glitch

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but has its glitch, after about 4 months the analog stick starts to stick so it throws off the aligning in the video game.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Durability issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very expensive price tag for a very fragile product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    DualSense Camo

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the moment I took the DualSense camo I knew it wasn't just another control, but an extension of the gaming experience. The camouflage finish is not just an aesthetic detail: it conveys personality, combines style and visual aggressiveness, and gives it that unique touch that distinguishes it from any other standard control. In terms of functionality, the DualSense camo maintains all the features that make the DualSense one of the best controls today: • Adaptive triggers that respond with realistic tension, especially in shooters and adventure games. • Immersive haptic response, which allows you to feel every step, every shot and every terrain as if you were inside the game. • Superior ergonomics, ideal for long sessions without hand fatigue. • Texture in the back that improves the grip, which is very appreciated when the adrenaline rises in competitive games. The camo design not only looks good in the setup, it also feels distinctive and personalized, like a control designed for someone who takes the game seriously, but appreciates the style as much as the performance. ✅ What I like the most: its comfort, the precision in every movement and how the adaptive triggers elevate any game. ❌ The only thing to consider: the battery could last a little longer in extended sessions due to the power of haptic feedback. In conclusion: the DualSense camo is not just a control, it is part of the experience. Perfect for those looking for performance with style, and want to feel every game to the fullest.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Second controller to not last over 3 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used my 1st controller since the day after PS5 came out. By February 9, 2021 i was buying a second controller because the first controller analog sticks reached max drift. At first it was come and go, so i was thinking it was a software problem. Controller reset even seemed to reset the controller back to minimal drift, but only the 1st time i tried it. Now my second controller is drifting more everyday. Im debating should i buy a 3rd one today (5/25/21) because i need it. Ps4 controllers maybe have same PS5 analogs but they never go out from drift this fast being clean & not dropped. I may just check into sending it back with the warranty.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Color, Design

    Rated 5 out of 5 stars

    Feels Great and Looks Awesome!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This DualSense controller is one of the best I’ve used. The adaptive triggers and haptic feedback make games way more immersive, and it feels super comfortable to hold for long gaming sessions. The red color looks amazing in person, definitely stands out next to the console. Battery life is solid too, and it charges quickly with the USB-C cable. Highly recommend it if you want a reliable controller with a cool design.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality

    Rated 2 out of 5 stars

    No bueno

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of buttons already making a noise internally...

    No, I would not recommend this to a friend