Customer Ratings & Reviews

Just the perfect blackout purple love it!!! Awesome color

Glad they finally released new colors. Looks great. Will probably get a black one too.

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

Love the color works wonderfully hopefully be able to get another one

Really love the new controllers on PS5. Best Buy made the curbside pick up super easy too!! A+

Works well, no complaint. Battery life is better than the old ps4 controller.

The Color black looks lot better and works as intended no problems yet

A solid replacement option from the original white one.

Great product, great color! Better than advertised.

Great controller! You can feel every movement and motion in the game. Even has built in mic!

Great Controller For your PS5. They should of had the Black Controller on the 1st Day.

It was great, easy to use but I would like to have more colors to choose .

Sony - PlayStation 5 - DualSense Wireless Controller - Midnight Black - Good stuff

I purchased a PS5 and I was happy to locate a purple controller.

Great controller! The features and color are nice.

Awesome controller, love the color of it, Sony at its finest!

Great Buy I Would Absolutely Buy This Controller

Love the color, Sony has really improved the triggers and buttons on this model

PS5 controller is hands down the best of all that came before it

Great love the nice controlers for the PS5 best yet