Customer Ratings & Reviews

I love the color super nice it fits in my hand so well

This controller feels amazing. I was worried due to the size/shape change but I'm a believer.

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

I love the color, it looks awesome. I love the mic button on it as well.

The color really pops in person, very happy with it

Nice controller. Love the new haptic feedback that coincides with what's happening in the game.

The color is vibrant. Great controller overall purchased with a bundle deal.

Love the matte black look for the controller, looks super slick!

Works well on PS3. I have not been successful with the PS4. 5 stars for comfort and battery life!

Love the color and connected to my ps5 easily. Love it

Best feature of the PS5 is this controller. I mean it is the main way you get to play the games right. That's just the start. It has tilt and lean features built into it. The built in mic and speaker works online so you don't necessarily need a headset right away. The vibration features are amazing and it has a nice texture to the touch. It's rechargeable and it lights up too. For a standard controller this things a champ.

Controller works great awesome color and my guest are impressed

It's the most innovative controller in years, adaptive triggers and haptic feedback are no joke.

Great addition and nice to have an extra controller for the PS5.

Brand new controller, nice response, I like the color.

Better, nicer and lighter ps5 control, also the battery runs for more time than ps4

The color of this bew controller is nostalgic. Grrst contrast to the white one.

Good controller. I would recommend this controller to anyone looking to buy one.

Finally! Nice to have a different color controller, much needed

Just another ps5 controller. The purple is nice. No complaints