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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 46808 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers value the appealing color options, sleek design, and solid overall performance of this controller. Users frequently highlight the comfortable grip and enjoyable haptic feedback as key benefits during gameplay. However, some individuals have expressed concerns regarding the prevalence of stick drift and the relatively high price point of the device. Additionally, a small number of users noted issues with button responsiveness and the overall weight of the unit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1962 Showing 39,221-39,240 of 46,800 reviews
  • Rated 5 out of 5 stars

    Just what I expected.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as advertised. Shipping came quite fast and had no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great in hand and new features give the gaming experience more pleasurable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this PlayStation five controller to attach to my Apple arcade. Easy connection in the controller is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome controller

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this controller to use on my pc and it works awesome the habtic triggers work just as good as on the ps5

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesnt honor returns

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I (thought I) was sold an open box, excellent quality dualsense pad. However, what was in the box was a poor/fair quality specimen. this thing is used up, the stick tops are worn thru, several spots are shiny with use, yknow where the texture has been rubbed away and its just polished plastic. And of course the battery life is not quite 10 minutes "oh, no problems, Ill just return it to the store" Not so fast! Best buy #444 refused the return. Tiara in specific was the employee who refused it, claimed we were lying, that we had swapped controllers. Tiara was insanely rude, borderline irate, it must be inconceivable that best buy could make an error in the quality description of an open box item. Went home, with garbage controller, and went to the bestbuy online chat. was advised to try at a different store. Next nearest store is an hour away... not happening I know, I know, far too late for it now, but long story short, I had to initiate a chargeback against best buy #444, moral of the story, always check open box. make sure youre getting the item you wanted, in the correct condition, cause the tiara at your store may be having a bad day and refuse to return it. was insanely rude and accused us of swapping items.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    current gen

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the best controllers. really enjoy the mic on the controller,easy to mute if you have company in the room

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    What I would expect.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels a little awkward at first but you get used to it. Has nicer features vs the PS 4 controllers. Built in mic is nice. Battery doesn't last as long as I would have hoped considering it is a newer generation of systems.

    I would recommend this to a friend
  • Cons mentioned:
    Button quality, Stick drift

    Rated 1 out of 5 stars

    Don’t buy Sony PS5 controllers

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PS5 controller was worse than the previous one I purchased. It broke within 2 months (stick drift). When I first used it, the left joystick had a crunch to it, along with an R2 button & ‘square’ button that would stick. I should’ve returned it, but figured it didn’t matter.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it on sale for an awesome price. Will get a few more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ps5 controller

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller but do get the warranty on it its a little pricey but worth it soon i need to take mine in it's trigger starting to get stuck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great buy. Versatile and has background lightning that switches colors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best controller I’ve ever played with. Haptic Touch great for everything except online multiplayer competitive shooting games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 controller

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new dual sense controller is amazing the adaptive triggers feel amazing and the microphone is a great touch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great and Looks Cool

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my fiance and she loves it! Its responsive and it charges fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love The PS5 controller build and feel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a PS5 controller! Nuff said it is awesome. I use it with my iPad and MacBook to game on them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on sale and i have a total of 3 now very satisfied with my purchase

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 3 out of 5 stars

    Great colors, great feel. Crappy quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great feel, great weight. Crappy quality. With minimal gaming and having this for a year, I already have stick drift!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It can be hard to find in my son's room since its camo, but good controller

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always need a back up

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on a good buy during a sale always need a back up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote control PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller works great. The product worth this money. We love it.

    I would recommend this to a friend