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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 46629 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers recognize the DualSense Wireless Controller for its overall performance, sleek design, and comfortable feel. Many appreciate the vibrant color options and find the battery life to be sufficient. However, some customers have reported concerns regarding the quality of the D-pad buttons and the potential for stick drift.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 46,629 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent Controller – Smooth, Responsive, and Dur

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this PS5 controller from Best Buy, and it has exceeded my expectations. The build quality is fantastic, with a comfortable grip that feels great during long gaming sessions. The haptic feedback and adaptive triggers add a new level of immersion, making gameplay more engaging. The battery life is solid, and it charges quickly. Overall, it’s a must-have for any PlayStation gamer. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Comfort, Overall performance

    Rated 5 out of 5 stars

    Great CONTROLLER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a new controller & it seems like I found one that’s appealing to me! Great color and perfect for hours of gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fantastic controller!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 DualSense feels incredibly comfortable in hand, with responsive buttons and precise analog sticks. The haptic feedback and adaptive triggers add a whole new level of immersion, making games feel more dynamic and engaging. Battery life is solid, and the build quality feels premium. Easily one of the best controllers I’ve ever used.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Love the Color

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller works as intended. And I’m very happy with the color option! Helps bring some variety to my controllers so I know which one is which.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s one of the best controllers out right now—great design, super immersive features, and the blue color gives it a nice personal touch. Definitely worth it if you want both performance and style.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good excellent product The PS5 DualSense is one of the best controllers ever made for any console. Its standout features are the adaptive triggers and haptic feedback, which make games feel more immersive—like feeling tension when pulling a bowstring or different vibrations for surfaces like sand, rain, or metal. The controller is comfortable to hold for long hours, with a solid grip and balanced weight. The built-in microphone and speaker are handy for quick chats, and the touchpad is smoother and more responsive than the PS4’s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Absolute Pinnacle of Gaming Controllers

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sony DualSense Wireless Controller in Midnight Black from BestBuy, and it is hands down the best controller I have ever owned. Whether you are using it for next-gen console gaming or as a premium controller for other devices, it delivers a flawless, magnificent experience. Here is why this controller is a masterclass in gaming gear: Gorgeous Stealth Design: The Midnight Black colorway is absolutely stunning. It has a sleek, matte, premium finish that looks incredibly sharp and sophisticated. It resists fingerprints beautifully and looks perfect on any gaming desk or entertainment center. Mind-Blowing Next-Gen Immersive Tech: The haptic feedback and adaptive triggers are pure magic. Feeling the tension of a bowstring pull back or the distinct rumble of driving over gravel completely changes how games feel. It adds a level of realism that other controllers simply cannot touch. Flawless Multi-Platform Versatility: I love that this isn't just for the PS5. It connects seamlessly via Bluetooth or USB-C to my PC, Mac, and mobile phone. The responsiveness is razor-sharp across all platforms, making it the ultimate all-in-one controller. Unrivaled Ergonomic Comfort: The weight, contour, and textured grip feel absolutely perfect in the hand. It is incredibly comfortable to hold, preventing hand fatigue even during marathon gaming sessions. The thumbsticks and buttons are highly tactile and clicky. Final Verdict: Sony truly perfected the controller with the DualSense, and the Midnight Black edition is the best-looking version available. It is worth every single penny for the immersive tech alone. BestBuy provided a fast and effortless buying experience, as always. An absolute must-buy for any gamer—10/10 recommendation!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    I Love My Controller!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ⭐️⭐️⭐️⭐️⭐️ 5/5 – Excellent PS5 Controller I recently bought this PS5 controller, and it has been a game-changer for my gaming experience. The build quality feels premium, the buttons are super responsive, and the adaptive triggers make gameplay more immersive. The haptic feedback is incredibly detailed — you can feel everything from subtle vibrations to powerful impacts, which really brings games to life. The battery life has been solid, lasting me several long gaming sessions before needing a recharge. The controller is also very comfortable to hold, even for extended play, with a nice weight that feels balanced in the hands. Overall, this is exactly what I was hoping for in a PS5 controller — reliable, responsive, and immersive. If you’re looking to upgrade or get a spare, I highly recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of a kind

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since buying this remote it ergonomically feels like a blessing in disguise. You can feel the power and difference from other remotes. The latency that doesn’t exist like most, you can definitely feel the haptic vibrations when using both triggers, the grip you get when using this remote as well. No sliding off your hands the feeling is very smooth whether your on console or PC I definitely recommend this remote.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color, Overall performance

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller and better color. No issues and long lasting battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Super happy 10-year-old

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son for Christmas. This thing has been through the ringer, but it works great. No complaints and stays charged for a very long time.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    PlayStation 5: A Next-Gen Masterpiece

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation 5 (PS5) is a groundbreaking console that truly delivers a next-generation gaming experience. From its sleek, futuristic design to its powerful hardware, Sony has outdone itself with this system. The performance is phenomenal, thanks to the ultra-fast SSD that virtually eliminates loading times. Games look stunning, with ray tracing, 4K resolution, and smooth frame rates making for immersive visuals. Titles like Demon’s Souls, Spider-Man: Miles Morales, and God of War: Ragnarök showcase the PS5’s capabilities beautifully. The DualSense controller is a game-changer, offering haptic feedback and adaptive triggers that make gameplay more tactile and engaging. Whether you're drawing a bow or feeling the tension of a car on rough terrain, the controller adds a whole new layer of realism. Backwards compatibility is another plus, allowing players to enjoy a vast library of PS4 games. Add to that the PlayStation Plus Collection, which provides access to some of the greatest hits from the previous generation, and it’s clear that value is a priority. The PS5 also excels as a media hub, with apps like Netflix, Disney+, and Spotify running seamlessly. The interface is intuitive, making it easy to switch between games, apps, and settings. Overall, the PS5 is an impressive leap forward in gaming technology. Whether you're a casual player or a hardcore gamer, it offers something for everyone. If you're looking for a console that delivers top-tier performance, a growing library of exclusive games, and innovative features, the PS5 is absolutely worth the investment.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    New controller resolved issues with previous ones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who plays daily - this has been a good controller so far. The previous two Dualsenses I've owned developed issued with the headphone port and reduced battery life. This newer version has had none of those issues, and no stick drift, or any other issues. Feels just as good to play as the day I took it our of the packaging.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Color

    Rated 5 out of 5 stars

    Awesome and beautiful Dual Sense

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the feel of this controller and it seems that the battery life is longer than the white dual sense controller. Plays smoothly and responds more with the haptic feedback. Especially when I play Kena Bridge of Spirits. Definitely love the color and thanks for my $10 coupon end up getting for $60 instead of $70.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation DualSense controller is hands down one of the best gaming peripherals I’ve ever used. Sony really stepped up their game with this one. From the moment you pick it up, the build quality feels premium — solid, yet lightweight, with a super comfortable grip that makes long gaming sessions easy on the hands. What really makes the DualSense stand out are the adaptive triggers and haptic feedback. They add a level of immersion I didn’t realize I was missing until I experienced it. Feeling the tension in the triggers when drawing a bow or the subtle difference in terrain through vibrations takes gameplay to another level, especially in PS5-optimized games like Returnal, Ratchet & Clank, and Spider-Man: Miles Morales. The battery life is decent (about 10–12 hours on a full charge depending on usage), and the USB-C charging is fast and convenient. The built-in mic and speaker are surprisingly clear and useful for casual chats or quick commands.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    AMAZING CONTROLLER! LOVE THE COLOR!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Title: A Game-Changer in Gaming: Sony PS5 DualSense Wireless Controller Review Introduction: The Sony PS5 DualSense Wireless Controller is a revolutionary addition to the gaming landscape, setting a new standard for immersive gameplay experiences. Released alongside the PlayStation 5 console, this controller boasts advanced features that not only enhance traditional gaming but also introduce innovative haptic feedback and adaptive trigger technology. In this review, we'll delve into the key aspects that make the DualSense a standout choice for gamers. Design and Build Quality: The first thing that strikes you about the DualSense controller is its sleek and futuristic design. The combination of white and black colors, along with the striking blue LED accents, gives it a distinctive and premium appearance. The controller is slightly larger than its predecessor, the DualShock 4, providing a more comfortable grip for extended gaming sessions. The textured grips on the back add to the overall ergonomic design, ensuring a secure and comfortable feel in your hands. Haptic Feedback: One of the standout features of the DualSense controller is its haptic feedback technology. This takes in-game sensations to a whole new level, providing dynamic and nuanced vibrations that simulate a wide range of textures and effects. Whether you're traversing through sand, feeling the tension of a bowstring, or experiencing the rumble of a thunderstorm, the haptic feedback adds a layer of immersion that was previously unimaginable. Adaptive Trigger Technology: The adaptive trigger technology in the DualSense controller is another game-changer. The L2 and R2 triggers are designed to offer resistance, providing a tangible feel for in-game actions. For example, pulling back a bowstring in a game will require a different level of resistance compared to firing a gun. This innovation adds an extra layer of realism and engagement, making each gaming experience more tactile and immersive. Precise and Responsive Controls: The DualSense controller maintains the high standard of precision and responsiveness that Sony is known for. The analog sticks, buttons, and touchpad are all well-designed and provide a satisfying level of tactile feedback. The improved latency ensures that your inputs translate seamlessly into on-screen actions, contributing to a more fluid and enjoyable gaming experience. Built-in Microphone and Speaker: The DualSense controller features a built-in microphone, allowing for quick and easy communication without the need for a headset. Additionally, a speaker is integrated into the controller, providing immersive audio feedback directly from the controller itself. While these features might not replace a dedicated gaming headset for serious gamers, they add a convenient option for casual communication and audio cues. Conclusion: In conclusion, the Sony PS5 DualSense Wireless Controller is a remarkable piece of technology that sets a new standard for gaming peripherals. Its innovative haptic feedback, adaptive trigger technology, and overall ergonomic design contribute to a gaming experience that is more immersive and engaging than ever before. While it may take some time for developers to fully harness the potential of these features, the DualSense controller undoubtedly marks a significant leap forward in the evolution of gaming controllers. If you're a PlayStation 5 owner, the DualSense is a must-have accessory that enhances the enjoyment of every gaming session.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Revolutionary upgrade to a good controller

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a pretty good controller. A huge step up from the dualshock 4 controller for the ps4. The haptic feedback fells awesome in games that utilize it to its potential. The drawbacks of that is that it drains the battery a ridiculous amount. The biggest complaint is the same as with the last iteration of the controller; the stick drift. It baffles me why these companies have not solved this yet.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    New PS5 controller

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controller is perfect. I love the color on it and the smoothness. It’s easy to use and no problems with it at all.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Revolutionary Feeling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautifully steadied thumb sticks. Pretty durable in terms of stick drift. If you need a ps5 controller that isn’t expensive or fancy, choose this model at the least! Third party controllers will often come initially having drifting stick issues or paddle malfunctions if applied so I tend to stick with ol’ reliable here. Not only that, but the black makes it stay looking sleek even if dirtied while also having a matte black feeling that creates a better experience in regards to grip. Small enough to hold but big enough to fill your hands for fine tune shooting in FPS games. This controller is simply an immense upgrade from the last and stands as a mark of what next generation can truly feel like!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dualsense is amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t go wrong with a duel sense controller. Links easily, has bluetooth to connect to your phone. It feels amazing. Love the weight of it.

    I would recommend this to a friend