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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 46642 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers recognize the DualSense Wireless Controller for its overall performance, sleek design, and comfortable feel. Many appreciate the vibrant color options and find the battery life to be sufficient. However, some customers have reported concerns regarding the quality of the D-pad buttons and the potential for stick drift.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 187 Showing 3,721-3,740 of 46,642 reviews
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great Color Option!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been waiting for more color options for the PS5 DualSense Wireless Controller to come out since I got the PS5 console upon release day. Although there was a long wait for this to finally release, I am more than pleased with the color option. It looks amazing in red like this and feels great! However, I am still wondering as to why they needed to up the retail price $5 for this one specific color option compared to the other colors. In addition I do wish there was a way to have had a different light color option of some kind to better go with the red. Overall, still great and not complaining! :)

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best controller ever !

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently picked up the DualSense Wireless Controller in Midnight Black, and it has been a fantastic addition to my PlayStation 5 setup. The design is sleek and feels premium, with the black finish giving it a modern and stylish look compared to the standard white version. It fits comfortably in the hands, even during long gaming sessions, and the build quality feels solid.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Dualsense controller

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controllers. Anything Sony is top tier. Love the haptic triggers. The only downside to these controllers is no hall effect sticks so they do catch stick drift quite often. I'd recommend to get the warranty!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DualSense

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleasingly sturdier beast than its predecessor, the DualSense outshines the PS4’s DualShock 4 in every conceivable way. It would, of course, be remiss to talk about the PS5 controller without mentioning its killer app – the haptic feedback. +Haptic feedback and adaptive triggers are a revelation +Sturdy and comfortable to grip +Built-in mic is a clever addition +Eye-catching design Cons -Battery life could be better -Mic quality is passable, but no headset replacement

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Remote

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and love the color ! Best controller I have got

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Good controller

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller. Like the color. Would buy again. Nice

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great texture, feel, and comfort

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dualsense Controllers have a premium feel to them to me. I kind of collect them, as well as use them, so I'm glad that they finally decided to release these colors. I was hesitant to get this purple, but it looks really good in my collection. It is very comfortable in your hands, and although it could have a better battery life, still I would highly recommend it over a lot of other controllers on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    satisfaction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller has worked very well for a long time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Controller but Price is Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DualSense controller for the PlayStation 5 is a standout piece of gaming hardware that redefines immersion. Here's a quick review: Pros: Haptic Feedback: The DualSense's haptic feedback is a game-changer, offering precise vibrations that simulate in-game actions, from the trickle of raindrops to the rumble of an explosion. Adaptive Triggers: These triggers provide varying levels of resistance, enhancing gameplay by mimicking real-world sensations, like pulling a bowstring or braking in a car. Comfortable Design: With its ergonomic shape and textured grip, the controller feels great in hand, even during extended gaming sessions. Built-in Microphone: A handy addition for quick chats without needing a headset. Innovative Features: The touchpad, motion controls, and integrated speaker add layers of interactivity. Cons: Battery Life: While decent, the battery could last longer, especially given the power demands of its advanced features. Price: It's on the pricier side compared to previous PlayStation controllers. Mic Quality: The built-in microphone is functional but not a replacement for a dedicated headset.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Perfect Controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new controller! Its sleek and the silver finish on it, is exactly what i like. I will be buying another controller from best buy this year and I cannot wait to see what Best Buy has to offer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy PS5 controller experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this controller feels so smooth and i did not have a hassle doing curbside pick up 10/10 customer service, it was quick easy and smooth in and out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect response on joysticks and all buttons. Drop resistant too.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Game changing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 DualSense controller is amazing. Its adaptive triggers and haptic feedback make gaming super immersive. The built-in mic is convenient, and it's comfortable to use. Overall, a fantastic upgrade for the PS5

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great Design & Functionality.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased a PS5 and added the all black controller. Overall functionality is great. Pairing and connection is superb. Slightly different than past generations but still comfortable. Battery lasts multiple hours and charges quickly. The wired connection for headset is not the greatest. Make sure you pair it with a Wireless or Bluetooth headset for better sound.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design

    Rated 5 out of 5 stars

    Better battery life for sure

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thoroughly impressed with its exceptional features of this black PS5 controller; the sleek design not only adds a touch of sophistication but also provides a comfortable grip during extended gaming sessions. The battery life is way better than the original PS5 controller that came with the console- I can tell you that because I purchased both at the same time

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color on this controller. Don’t expect anything mire

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    PS5 controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller the color is beautiful my son loves it

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design

    Rated 5 out of 5 stars

    Same Contoller, Great Color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the Duelsense you know and maybe love. Personally, I like the design a lot. Have grown quite accustomed to the heftier size. For this review specifically however I must say that the purple is quite nice! It’s certainly on the darker end, but considering I moved from a Black one to the Purple, it does the job. (Would love a pastel one, though!) If buying due to a messed up controller, you can be sure that you’re getting a new one when buying the Purple. The first run of controllers had more common problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great the controller will last you for 3 years

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Fun controller in my favorite color

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely loved this controller, before someone stole it. It was my favorite color, was easy to use, gave fun tactile motion feedback, charged quickly and was just fun! Theives suck, but this controller sure didn’t.

    I would recommend this to a friend