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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 46642 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers recognize the DualSense Wireless Controller for its overall performance, sleek design, and comfortable feel. Many appreciate the vibrant color options and find the battery life to be sufficient. However, some customers have reported concerns regarding the quality of the D-pad buttons and the potential for stick drift.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 46,642 reviews
  • Pros mentioned:
    Color, Comfort

    Rated 5 out of 5 stars

    Love the shade of red!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color, I love how the finish is matte. Solid sturdy controller. Very comfortable. I was surprised at how heavy it is compared to the ps4 controller.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything that I expected from a controller. The color was perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    PS5 controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color choice. Very nice controller for PlayStation 5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gen 4 DualShock Chroma Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new gen controllers perform very well compared to the original one that came out at launch. Buttons are more responsive and so far no stick drift. The sticks feel much more sturdy when i compare the feel the my old controller. So conclusion, if your dualshock 5 controllers are dealing with stick drift or any button fatigue then you need to upgrade. They arent just releasing the same controller Sony keeps updating it based off our response and these new chroma colors are very nice not too much not too little just the right amount of color and shine.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 4 out of 5 stars

    Ps5 DualSense

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think its sleek design with the black on black made this controller for me. overall use is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Controller thus far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Significant upgrade over the DualShock....over any and all other controllers for that matter. Nothing world changing, after all it is just a controller so there’s only so much it can add to the experience but to that extent, this controller has pushed the limits of what one can add. The triggers have tension adjusters that change in conjunction with the actions you are preforming in the game. It feels like it’s built more sturdy then other models, it doesn’t feel like a hollow piece of cheap plastic. It’s solid, better grip, awesome new features, very slight change in shape and size that feels better in hand.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great no issues love the color and will definitely be buying an extra so my wife and i can play

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the blue color!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great till it takes a flight lesson. Not a fault of the controller. Highly recommend keeping a broken one as a bashing controller or if Sony was smart, they would make a stress ball in the shape of the controller for...you know....impact testing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy grip and amazing to get the color you love. Controller size is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    PS5 PINK

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves his controller! And my daughter loves the color!!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Great Color Controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Color, Rough and tough. Bit overpriced by 5$ compared to other controllers. It’s worth the buy if you are bored of same white controllers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tecnology

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like everything about it; all the buttons are soft and it has a good grip.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    still don't know what this is about

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this controller works great. I feel I was tricked into the extended warranty. I went online and talked to a person for about a half hour about removing it and was told it was, only to find out it wasn't

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Great controller except for the dreaded drift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to have 2 controllers and was waiting a color variations on the Dual Sense ones. It came out just in time as my first started to drift After only 7 months. My first off these has something loose, my guess was maybe damaged in shipping, and Best Buy excavated it. The replacement is working fine. I did as on the geek squad warranty which I feel is worth the piece of mind for 2 years since I’m sure this one so get drift at some point as well. A new one b for $20 is much better than $70. Great controller though overall. I like it much more than the Dual Shock 4

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    nice color, finally what we’ve all been waiting 4!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really nice finish on this controller! the black is matted but does not leave a lot of fingerprints when it is touched. when you hold this controller it fits comfortably in your hands without causing your hands to get sweaty, and the texture on the grips which are tiny PlayStation symbols (cross, square, circle, triangle) are pretty awesome and feel great keeping you in control of your movements. other than that it is a typical DualSense controller which are pretty amazing. the small black trim under the thumb sticks would be nicer in a deeper black color in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Replacement for original

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife’s original PS controller had some port issues. I bought this as a replacement and she absolutely loved the color. Smooth control and no issues connecting to the headset. Got it on sale, which was a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Sleek & Stunning!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this new Dark Silver PS5 controller. The metallic finish looks incredible in person—sleek, moody, and high-end without being too flashy. It feels just as solid and comfortable as the standard DualSense, but the darker tone gives it a more mature, modern vibe. The buttons and triggers are super responsive, and haptics are just as immersive as ever. Whether you're collecting every color or just upgrading from the white, this one feels like the coolest of the bunch. Total win from Sony.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A true next gen experience!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is truly next gen with the adaptive triggers and haptic feedback. The best game to show its true potential is Astro's playroom. It's free with the PS5, and it shows what the controller is truly capable of and how it should be used in the future. It's bigger than the ps4 controller, so if you have smaller hands, this will be an issue. Overall, it's a great controller and much more next gen compared to the Xbox series X controller. I wish there were more colors when I got this controller, but there are now red and black. Check them out. They look good.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great PS5 controller. I play with it on a Windows laptop

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Loved it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome and the service was great. He helped me from the moment i got in the store till i left.

    I would recommend this to a friend