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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 46642 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers recognize the DualSense Wireless Controller for its overall performance, sleek design, and comfortable feel. Many appreciate the vibrant color options and find the battery life to be sufficient. However, some customers have reported concerns regarding the quality of the D-pad buttons and the potential for stick drift.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 46,642 reviews
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    A controller build the future

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A controller that has a more foward thinking design compared to previous dualshock remotes is the winning combination for Playstation 5. Feels great, secure, and overall confidence for the player interacting in a game session. Haptic feedback is a good choice for games but not for every software you play. USB-C finally convinces this hardware to accept a more friendly, powerful and substantial upgrade to Micro USB. Lightbar has been redesigned to be less intrusive, triggers such as rumble support provide more immersion with the system, buttons all around feel more refreshed and responsive to the overall controller. Make sure to have micro fiber cloth handy for cleaning, charging station for PS5 is a must add on, and battery life may be an major issue with the controller based on the amount tech that operates within the device. It will be useful to add another controller to the system while the other is charging stationary.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design

    Rated 5 out of 5 stars

    Nice Controller

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice color, great design. Enjoy the controller. Very please. Wish controllers were cheaper

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    great controller

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only is the color amazing, It functions amazingly.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Stick drift but amazing tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best single color they released and probably the best controller ever made. Only down side is the stick drift after a few years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the classic white color. Nice grip and feels great

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    PS5 controller 10/10

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i absolutely loved this purchase. Everything from the color, to the crispy buttons, to the presentation. Not only the controller was fire, but the service that Best Buy offered was 10/10. Excellent. Thank you for everything you guys do! <3

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    PS5 Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek design. It works great with games and with media thru the PS5 platform.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DualSense controller is a game changer, providing an immersive tactile experience that elevates gaming to new heights. Its haptic feedback and adaptive triggers add a dynamic layer to gameplay, allowing users to feel the action in unprecedented ways. Comfortable design and seamless connectivity make the DualSense an essential companion for any PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son needed another control and he picked this one. So far so good and he likes it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    worth it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PlayStation controller is fantastic. It feels great in the hands, with a comfortable grip and solid build quality. The buttons are responsive, the analog sticks are smooth, and the overall performance is excellent during gameplay. Whether you’re playing fast-paced action games or slower titles, it delivers a seamless experience. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    PS5 DualSense Controller: A Leap Forward

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased from Best Buy, the PS5 DualSense controller impresses with its futuristic design and enhanced ergonomics. The larger, textured grip fits comfortably for extended play, while the innovative haptic feedback and adaptive triggers provide unprecedented immersion into games. Although the battery drains quicker with intense use of new features, it's a minor setback. The controller is a significant upgrade, offering a new level of interaction and comfort. Highly recommended for any PS5 gamer looking for an immersive and comfortable gaming experience. Fast shipping and great service from Best Buy were the cherries on top.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Controller

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the controller for 3 years and has held up great just noticed slight stick drift in the left joystick which the one I use the most so not bad at all

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    PS5 Remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This remote is comfortable and easy to use. I love the size and grip of it.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the feel and color great controller and durable recommend to get PlayStation

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    A must have as a second controller.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought playstation I had to get a separate controller. The battery life is great and the controller feels great in my hands. I love the black look also ! I will continue to buy a original controller

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Purple controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A beautiful color for an controller we call her purple rain laugh out loud but my daughter loves it and has taken great care of it

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    The backup becomes the leader

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a second backup after the original white day one controller started to have drift and was out of warranty. The black controller that was purchased as the original backup had drift faster than the original. Thankfully that was still under Sony's warranty, sent back, and was fixed. I use this second back up as my main controller now and haven't had fruit since I purchased it. I read somewhere about certain model number not having drift but that turned out to be a myth. It's really luck of the draw. For the price of these controllers I wish and the recent price increase I wish I had kept the two additional controllers I had gotten by accumulating Dell reward points via Alienware Rewards. FYI, it's free to sign up and takes patience and consistency to accumulate points.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    PS5 remote

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color, the remote is the same shape and size of the original type that comes with the system. This is a great addition not an upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Color up your PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color and great controller!! Works well, easy to connect, all around great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PS5 control

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Control works great, and color is a perfect blue. No problems at all

    I would recommend this to a friend