Customer Ratings & Reviews

Gucci controller with no issues and it looks great

I ordered an excellent condition open box controller. According to the website that means new condition, in the original box, and everything included. I did not receive that! I received a loose controller in a shipping box. I asked my son and he didn't care about the box and owners manual as long as the control worked well. It did not! Right away he noticed stick drift. I told him to play with it for a while and it might clear up...nope! So I contacted customer service. They ordered a replacement for me free of charge and I was to mail the faulty one back. When I went to print the label to return I saw an email stating the order had been cancelled. Upon reading the email it stated it was cancelled because there was none in stock. (Why was he able to place the order then?) I again contacted customer service. I got the run around and poor English from the rep and her supervisor. The supervisor promised if I placed a new order of the exact item and color that they would do a price adjustment to reflect what I originally paid. She also told me I had already been issued a refund for the original order. But the whole time I'm being told the replacement was cancelled because there weren't any in stock currently. So how am I supposed to order a product that they're saying is unavailable? I again ask for a supervisor. He proceeds to tell me that they cannot give the price adjustment or do anything for me except advise me to return or bring to a store. I'm 150 miles from the nearest Best Buy. Just ridiculous! If they would have sent me the correct item to begin with this all could have been avoided. I wasted 3 hours conversing with customer service about this and got nothing but the run around and false promises. I have never had worse customer service! I expected more of Best Buy!! Run the other way and don't look back!!

1 of my best Father’s Day gifts ever and I love the color waves and delivery was fast

Good replacement controller liked ease of use and good construction

my kid loves this remote. its the first thing he picks up when he is done with his homework

easy to use and very durable, great gift or product for yourself, highly recommended

Love the new features and the weight is good in the hands. Could be a little big for smaller hands.

Best PlayStation controller yet. No stick drift yet on this one or the one that game with the ps5

Great product. Use setup delivered in timely manner

Color is awesome!!! Got it on sale!!!! Going back to get the blue...

Great color! Easy to set up and use. Would recommend.

The controller is what makes PS5 what it is. Great job Sony on making this part of the experience.

Works great and I am a fan of the color as well. Was used version but I couldn't tell.

Its a PS5 controller so what can i say. I wanted a camo color but there wasnt any available and i had some best buy points so i got my second choice.. but its a nice red

I ordered this the same day I scored a PS5 from on here at Best Buy. I was delivered to my apartment the same day I went to pick up the PS5 at the store. Both controllers I have for the system work and are great. I recently even got the charging station from another retailer for it's original price, but had to wait 2 weeks because it was on back order because of computer component shortage across the US and the word.

My son needed a new controller this one is perfect he is enjoying it.

Controller feels great but sometimes I get random stick drift or controller drift, I'm not sure but it's weird it just bugs out for some reason.

Excellent product for my kid for him to play his games. Overall excellent!!!!!

Excellent and good price, available in the store, the workers was very polite.

My grandson is an avid gamer. I purchased this control for him for Christmas and he just loves it