Customer Ratings & Reviews

Hi KevinR!
Thanks for the excellent feedback and the 10/10 recommendation for the INZONE Buds!
It is most rewarding to hear that you find them perfect for gaming, PC and even mobile devices.

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hi SteveC, we're glad you like the sound quality and battery of our product. Thanks for choosing Sony. ~Earl

Hi DanB, Great! We're thrilled to hear that you are enjoying your INZONE Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin

Thank you for the fantastic review, AngeloB!

We are absolutely thrilled to hear how much you love your WF-G700N! It’s wonderful that they are your go-to audio choice—so much so that you immediately know you have to order a new pair after losing your originals! Your loyalty and strong endorsement mean the world to us.

We're confident the new pair will deliver the same great sound and seamless experience you remember.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Orxan, Thanks for the positive feedback! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Ctreadz, Thanks for your review of the Sony INZONE Buds! We’re thrilled you’re loving the fit, amazing sound, and immersive ANC for gaming and work, and it’s great to hear they’re so comfortable. Thanks for choosing Sony! -Sam

We're glad that you're enjoying your Inzone Buds, Djgrrr. Thank you for choosing Sony. Erin

Hi Wisker,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you’ve experienced with your WF-G700N earbuds, particularly with the right bud’s connection to the dongle. We understand how disappointing this situation can be after such a short time of use.

To help resolve this issue, we strongly recommend the following steps:

1. Firmware Update to Version 02.000.006: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

2. Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi Vanny. We're glad you like your gaming headset. Enjoy and thanks for choosing Sony! -Craig

Hi RafaelM, Thanks for sharing your experience. We're glad you like your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi DavidC,
Thanks for the review and for sharing your honest feedback. We're so sorry for all the trouble you’ve had with your INZONE Buds.

We apologize for the constant resetting and the fact that your right earbud eventually gave up on you. That is definitely not the experience we want you to have.
We’re glad you're using the warranty to get a replacement and we truly hope this next pair provides the smooth, high quality performance you deserve.

We value your input. Thanks for choosing Sony.
Sincerely,
Estefany

Hi Wattson Amazing! We're glad that you like the sound and noise canceling function. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin

Hello Josh,

Thank you for choosing Sony!

We're excited to hear that the WFG700N earbuds are perfect, comfortable, and deliver good sound quality. Your positive feedback means a lot to us, and we're grateful that our product enhances your listening experience so well. Thank you for sharing your thoughts with us!

Best regards,
-Fred

Hi DanzelR,

That’s wonderful to hear! We're thrilled that you're enjoying your INZONE Buds. We've put a lot of effort into making the immersive audio fidelity stand out, and your feedback lets us know we're on the right track. We truly appreciate you taking the time to share your experience!

Thanks for choosing Sony.

Best regards,
Eliab

Hi Jcline, Thank you for the 5-star rating! We're thrilled to hear you like the great sound quality and design of your Sony Inzone buds. Thanks for choosing Sony! -Sam

Hi NickxanielP, perfect! You've certainly made a great choice! We're thrilled to hear that you're satisfied with the amazing performance of your INZONE Buds. Thanks for the 5-star review and for choosing Sony! - Romeo

Hello Rnrvv,

Thank you for choosing Sony!

We're elated to hear that you’re enjoying the WFG700N earbuds and that they’re working great for you. Your recommendation means a lot to us, and it’s wonderful to know our product is making a positive difference in your experience. Thank you for sharing your support!

Best regards,
-Fred

Hi Papijimmy!
We appreciate you taking the time to share your feedback on the INZONE Buds.
We are really happy to hear that you love the way they sound!

To ensure you're getting the most out of your audio experience, your INZONE Buds feature low-latency 2.4 GHz wireless for a quick connection, and they utilize our Dynamic Driver X technology for wide-range frequency reproduction. Plus, the impressive noise cancellation feature helps keep you focused on your game or music without distractions.

Thanks for selecting Sony products!
Best regards,
Estefany

Hi SergioT, Choosing this headset will definitely be worth it! It's fantastic to hear that you are having an enjoyable gaming experience with your new INZONE Buds and it works seamlessly with your PS5. Glad to know you appreciate the amazing features, excellent noise cancellation as well as ease of use, and incredible audio of these earbuds. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess

Hi CalvinR, Thanks for the 5-star rating! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig