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Rating 4.3 out of 5 stars with 431 reviews

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    Rating 4.3 out of 5 stars

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    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 431 reviews
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Decent earbuds but nothing special

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tested these earbuds on my laptop playing games, watching movies, and playing music, and while they are decent, they are nothing special and I have other earbuds (Sony XM and Jabra) that sound better. Pros: The sound quality is decent with very clear highs and midrange. They are extremely comfortable even wearing them all day. Excellent InZone app that includes a lot of features and is very well laid out. The sound quality of the mic is very good, and clear. The earbuds include seals that come in several sizes for different ears and the app includes a test to tell you if you are using the right size seals for your ears. I found this to be very helpful and it works really well. The seals work very well in reducing outside noise. Cons: There is essentially no bass, and setting the EQ doesn’t improve the bass at all. The noise cancellation is poor. While they fit snuggly in your ears and block out some noise that way, turning on ANC doesn’t really do much. The earbuds include spatial sound but again it doesn’t do much. There is an EQ which you can set several bands, but it only made a very little difference and didn’t improve the bass which it definitely needed. As mentioned, overall, they are decent and you probably won’t be disappointed if you know what you are getting, but there are better options out there.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dalton, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience.

      Should you need further assistance with your INZONE Buds, feel free to email us at socialsupport@am.sony.com.

      Sincerely,
      Erin Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Nice buds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are comfortable and have good sound. They are easy to put in and stay put while moving around. The case is nice and supports usb-c charging. I planned on using these with my psvr2. The problem I have with them is that they only pair via a usb-c dongle. I had to get a usb-a to usb-c adaptor to accomplish this. It would have been nice to have one of these out of the box, especially with it being a So y first party headset. The earbuds did come with five different sizes of silicone tips, finding the right size was pretty easy, so these are sure to fit in any ear. The noise cancellation works really well. Coupled with proper fitting ear tips to isolate a lot of noise, you can game in relative silence. There were no major complaints about the microphone quality. They were only used at a generally quiet home setting, but even with kids running around and the occasional dog barking, there were no background noise complaints from my gaming partners. I think these are a pretty nice alternative to wearing a dedicated pair of gaming headphones with a lot less bulk. I think they would be good for laptop gaming on the go!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi magerfreeze, We're glad that you like the sound, comfort, and noise canceling function. We also appreciate your feedback and insights. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 1 out of 5 stars

    Has problems

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Right earbud wouldnt charge, had to return. Would be nice if they had some available to swap it to. When it did work it worked pretty good, shame about the bluetooth incompatibility with anything other than a couple of android phones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TrevorT, Thanks for sharing your experience with the new Sony Inzone Buds. While we're glad that you liked the sound quality, we're sorry to hear that yours is having battery issues. We hope that you'd still consider our products in your future purchases. Thank you for choosing Sony! -Craig Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great for gaming

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little set of earbuds for gaming. This is a set of specific earbuds designed for the PS5. Hook is quick and easy. No pairing, just plug in the adaptor and turn on the earbuds. And you're off. While the adaptor is what makes this user friendly. It is also why i gave the 4 star rating. You have to use the adaptor at all times. Its a double edge sword here. It worked flawlessly on my PS5 and my PC. Just click the little slider and it gets detected and working. IT WILL NOT WORK ON XBSX. THERE IS NO USB-C PORT. Sound quality was great. Nice clear and crisp. decent bass as well. Noise cancelling works well. My son ignored me the whole time like I wasn't there. LOL They do sound good. Fit was great. I thought they were a tad on the large size. But they were comfortable and not heavy. So good for those longer gaming sessions. I also used on my PC for some music listening. The adaptor does fit nicely in the case for storage or portability. As for the controls. I did struggle with them a little bit. I'm not much a fan of touch controls on ear buds. But they did work with a little adjustment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaneM7 We're glad that you like the sound quality, noise canceling, and works flawlessly with your PS5. We're also sorry to hear that it won't work with your Xbox due to the lack of USB-C Port. Here at Sony, we value the opinions of customers and is always striving to provide the best experience possible. 

      Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin Sony_US

  • Rated 1 out of 5 stars

    Not worth it, stopped working

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    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 2 months. Best Buy was no help to exchange or service them. I won’t be shopping Best Buy again if they can’t stand behind the products they sell or at least help a customer.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shannon, We're sorry to hear that your Sony INZONE buds has stopped working. This is definitely not the news that we would like to hear. We understand how frustrating it can be to have a new product malfunction.
      Several conditions may cause a power issue that prevents your earbuds from turning on. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:

      https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273082.html

      If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    The best noise canceling earbuds for gaming

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony InZone Buds is a unique set of earbuds that solves for me a unique problem: long playing times. Traditional over the head gaming headsets tend to overheat my head and prevent me from playing games for a long time. The Sony InZone Buds solves this by proving lightweight sound machine that does not actually touch your face, miraculously stays put in your ear once you find the right ear tip, and my head is still cool. Moreover, the battery life using the low latency USB-c dongle is impressive. Sony claims 12 hours of continuous use, but in my test, the combination of the battery life on the Buds and the charging case, I have lasted over a week with usage. Using the dongle as the audio interface, there are no audio lags that are typically found in traditional Bluetooth headsets. What you see is what you hear. This is a game changer for wireless gaming. In addition, Sony uses the same speakers as found in their premium earbud offerings, so you get very good high-fidelity audio. Everything sounds crystal clear including the highs, lows, and mediums. They lack the punchy bass that you typically get with “cans” on your head, but making sure you have a tight seal in your earbuds and a bit of EQ tweaking using the InZone app on the PC, and you will be comfortable listening all day. Active Noise Canceling is amazing. Turn it on and the only thing you can hear is people’s voices. It is truly on par with all of Sony’s other’s active noise canceling headphones. A common misconception is that ANC blocks everything out. If you are looking for that, this is not it. What this headphone excels at is blocking out all the external low frequencies and a lot of the middle frequencies. You won’t hear fan noise, people walking around you, people dropping things, but you will hear the voices on the TV near you and babies crying. So, these buds do a great job of only letting in the vocal frequencies. Ambient Mode is the one I prefer using because as a married person who games on the couch next to my wife and having kids doing kids things in the house, it’s important for me to also be able to hear what the people around me are doing or breaking. What is impressive is the clarity of the ambient mode that makes it sound like I am not wearing earbuds at all. The only negative I have with the Sony InZone Buds is the limited Bluetooth connectivity. I know Sony wants to market these as low latency earbuds using the included transmitter and does not want people to be unimpressed with the lag in the Bluetooth protocol, but it would have been nice to have more Bluetooth compatibility. It would have been nice to carry these earbuds everywhere I go, not just in front of a PS5 or PC. I have not been able to get the Buds paired properly with any phone I have (Google Pixel 7 Pro, or iPhone 15) and reproduce sound. On my android phone, it will pair, but does not produce any sound and will just disconnect after a few minutes. If I use the included dongle on my Android phone, it works fine. I understand that Sony is marketing this as a wireless gaming headset for the PS5 and PC but would have been nice to just carry these around and listen to music and YouTube on my phone without risking damage to the dongle. All in all, for PC and PS5 gaming, this is a very premium feature rich set of in ear buds and you will not be disappointed in them. Superior Noise Cancellation and great sound built for comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nautec, Thanks for your feedback and insights. We are delighted to hear that you are enjoying the INZONE Buds. Thank you again for choosing Sony! Erin Sony_US

  • Rated 1 out of 5 stars

    Bad Quality

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    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great when it worked, right ear stopped working after 7 days. Have to return.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonL, We regret to hear about your experience with the Sony Inzone Buds and it had to be returned. This is definitely not the news that we would like to hear. We understand how frustrating it can be when one earbud stops working.
      For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website at https://www.sony.com/electronics/support/ to download the help guide and look for additional information about your product.
      Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.

      Regards,
      Sam Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Amazing gaming earbuds one issue away from perfect

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds are life! Sure, over the headphones are still produced by most major companies, but now it seems everyone is trying their hand at the earbud market. While gaming earbuds are gaining more traction, Sony finds themselves launching two sets of earbuds targeted to the gaming market. The Sony Inzone buds are a get set of buds that are nearly perfect, but great nonetheless. I normally start my reviews focused on setup, and therein lies the problem. The Sony Inzone buds were easy to set up, however, doing so required installing software on my computer. This would be fine if I were using the headphones on my computer, which, by the way, you can. They work great on PC. Using it on my PS5, the software being on my computer is a major inconvenience. While I don't need to use the software to make tweaks to the headphones with every use, having that software on say, a phone would have made use far more easier. Outside of the location of the software, the Inzone Buds are an amazing product. Obviously sound is priority, and the sound is great. Directional sound is great, allowing me to hear the directions my opponents approach from in FPS. The feel of the buds...it's like they're not even there. I almost went to sleep with them in my ear one day forgetting I had them in. Battery life on them is something I barely got to test because the headphones last forever, and after them resting int he case for a little while, they're back fully charged. The earbud/case set up is far more easy to use then the regular over the head headphones. When gaming, the combination of the audio and the noise cancellation has you feeling like you're in your own world. If the Inzone hub app was available via mobile, these would be a no-brainer 5 out of 5 product. Still, everything else around the Sony INZONE Buds is so good, I'd still strongly recommend them to anyone in the market for gaming headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bruce, Thanks for your feedback and insights. We're delighted to hear that you are enjoying your new INZONE Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. We'll also take note of your feedback with regards to the INZONE Hub availability via mobile. Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    neovamp97 inzone buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as my first gaming earbuds I do like the fit the build and the sound of it when in pc mode yo u can the soud you are looking for. as a ps5 use good very seamless use the buds as sound and mic with no other audio in the background the mic it self is good clear audio for chaat and multiplayer games. as you guys know im astre3amer on twitch and youtube i have the inzone buds as my streaming output audio on my obs its been greate got to use a standaolne mic while streaming my only con is that for ps5 use wish there was more audio controll for voice output

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, NEOVAMPIROGAMING! We're glad you are happy with the sound quality of the earbuds. We appreciate your feedback regarding additional audio settings. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Great gaming ear buds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, I got these to try and the title I got was gaming headset. So, I was not expecting ear buds. But I am not disappointed either. These are by far the best ear buds I have used. Sound is great for gaming and as well for music and movies. On Pc, you can download software so you can customize them a bit more. A couple things for me though as to why a 4 star. My first complaint is how they made the USB-C receiver. It is L shaped so when it comes up and out of the USB-C spot, it can block other ports. This might be great for PS5, but I would have liked to see it just come straight out or come with a small extender for PC that would bring it out of the way. My second issue and my main one is that this is not Bluetooth. I was hoping I would be able to use with my iPhone, unfortunately I can't. It does work with iPad and Samsung phones that use USB-C. But outside of those things, these are comfortable for ear buds, sound great and the mic is pretty decent. Initially I was surprised with getting these as I thought I was getting a headset, but glad to have them. These are a lot easier to pack up then a headset and I have replaced my headset with these for my laptop. Just know that you do have to use these with the USB-C receiver that it comes with. I would give it 5 stars if it had Bluetooth as well. That is the only thing this lacks. But overall, if you do have a USB-C device and looking for great gaming ear buds, then I recommend these. They also work great with Steam deck and Nintendo Switch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cad8099, Thanks for your feedback and insights. We are delighted to hear that you are enjoying the INZONE Buds. The WFG700N doesn't support Standard Bluetooth connection. It supports Bluetooth 5.3 Low Energy audio (LC3 Codec). In order to connect the INZONE Buds to a phone, please make sure the phone supports either USB-C input and/or Bluetooth LE Audio (5.3) that supports “LC3” Codec. Thank you for choosing Sony. Erin Sony_US

  • Rated 1 out of 5 stars

    Absolutely horrible sound but amazing battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are not worth the price at all. They sound horrible. Bass is completely non-existent. They almost sound like $8 earbuds. Actually a pair of JBL wired earbuds I bought for 20 bucks sound way better than these. Sure you can use the PC app and EQ them which makes them sound a little better but then you run into distortion problems. One of the other biggest downfalls is the EQ settings do not save when using them with the PS5. For $200 I would expect them to have made some sort of EQ settings in the PS5 or an app to go along with these. The sound on the PS5 is completely terrible. Bass is already non-existent on these on PC but on PS5 there is just no bass whatsoever. On the PS5 these are just treble earbuds. I highly recommend checking out the arctis gamebuds. Not only are they cheaper they also sound way better than these. These would be a great buy if they are priced around $50 but for $200 these are just not worth it at all. It's very disappointing because these have the best battery life out of all other gaming buds but the sound is just not it. If you want a pair of gaming earbuds with extremely long battery life these are for you but that comes at a cost. The sound is just plain out awful

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh, Thank you for reaching out to us. While we are glad that you like the battery life, we're sorry you're experiencing issues with your headphones. Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones


      Sincerely,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Good pair of ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality , sound is great battery life is 12 hours ! Only bad thing is if you don’t own a computer you can’t adjust additional settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidS We're delighted to hear that you like the battery life and sound quality. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my PS5 and these are the best earbuds I ever had. The sound quality is amazing and the microphone is phenomenal. The active noise cancelling superb I sit across from my fan and the people I talk to say I can hear me fine without any background noise even though I have the fan blasting right across from my face. I wish I could use these for my phone without the adapter included but sadly my phone doesn't support the lastest Bluetooth connection type these earbuds use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Perachris, We're thrilled to hear that you're enjoying your Inzone Buds. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony gaming ear pods

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is great! Seems to have really good charge time. Lightweight and comfortable in the ear. Happy with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LukeH, We're glad that you like the noise canceling function. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Noise canceling Is Noice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony INZONE Buds Truly Wireless Noise Canceling Gaming Earbuds are likely to appeal to gamers looking for a compact, high-quality audio solution that enhances gaming immersion with features like noise cancellation, low latency, and compatibility with PC and PS5. As always, checking specific user reviews closer to your purchase date can provide more updated insights into their performance, reliability, and overall value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Outtykid, Thank you for sharing your positive experience with your Sony INZONE Buds! We're very happy to hear that you are enjoying the features and impressive sound quality of this earbud headphones, especially when gaming with your PC or PS5 console. You're now able to enjoy immersive gaming and music sound experience. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great gaming earbuds!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey work great so far! Hold in the ears well, and noise canceling is pretty good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidI, We're glad that you are enjoying your Inzone Buds. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Read to pick PS5 Pulse Vs Sony InZone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best gaming earbuds compared to the ps5 pulse set. First super fast delivery and 5/5 for customer service… on to the earbuds 5/5 for noise cancellation 5/5 for the immersive experience and 4/5 comfortability with these man they do sit a bit awkward but you can size down on the ear piece … 10/10 would recommend. The rating is really close with the pulse buds but comfortability and noise cancellation aren’t the best .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AfroAnime, Thanks for the positive review. We're glad that you are happy with your Sony Inzone buds. We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! They have great sound quality and hold amazing charge!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user280099,

      Perfect! We're thrilled that you are enjoying the sound quality and battery life of the INZONE earbuds. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very good sound quality on PS5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for what I use them for. Mainly just solo gaming on PS5. They do sound good during chat, my friends say my voice is clearer than when I was using the 3D pulse. I haven’t used other features that require a PC to adjust.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanC, Thanks for the 5 -star rating! We're glad you are happy with your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony is above all products in my eyes!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Sound Quality, good fit, easy to use, and fit well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, Thank you for the great review! We're pleased to hear you like the excellent sound quality, comfortable fit, and ease of use of your new Sony Inzone buds. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony! -Sam Sony_US