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Customer reviews

Rating 4.3 out of 5 stars with 431 reviews

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    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 431 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    In zone

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Love the noice canceling, love how comfortable they are

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisB,

      Thanks for posting your review! We're thrilled to hear you're loving the INZONE Buds so far. It sounds like you're really enjoying the noise canceling and the comfortable fit, which is exactly what we aim for with the INZONE lineup.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Very nice, great sound and mic

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using for about 5 months I can confidently say I like these more than my astro a50s or any other "headphone" I've used previously. They really bridge the gap between an IEM and a traditional gaming headset, no wires and a crystal clear microphone. The only thing I wasnt a huge fan of was the "sony inzone" app but you can use dolby atmos and a few other apps as well just easily for better options on loudness eq and sound profiles if you're on PC and if you have to use it due to being on PS5 I would say its not terrible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewR,
      Thank you for taking the time to share your experience with the WFG700N earbuds. We appreciate your thoughtful feedback and are pleased to hear that you find them to be a great addition to your audio setup, surpassing your previous headphones.

      It's wonderful to know that you appreciate the seamless blend of features that these headphones offer, particularly the wireless convenience and high-quality microphone. We also appreciate your insights regarding the Sony Inzone app. We are continuously working to enhance our software experience and your feedback is invaluable in guiding our improvements.

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Perfect gaming buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually purchased these to go along with my Meta Quest 3, and they work perfectly with it. Wish the usb dongle was a little lower profile, but the comfort and sound are spot on. Just remember you have to adjust your device sound level and the headphones themselves. Some settings require using the computer app which isn’t amazing but isn’t difficult either.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dadofhyperkids, Thanks for sharing your shopping experience with us. We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Inzone's Good gaming earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros, Fair price Good sound great battery life ease of use. Actual good snug fit in my ears. Cons, No background noise canceling Must use a usb dongle Will occasionally drop connection if there are a good number of wireless signals present, meaning they dont have the ability to switch frequency. Overall, I'm happy with these for the price I paid on sale and for having geek squad as well, I have great confidence that if something happens with these or they stop working, Best Buy has my back. This is very important these days to have that assurance

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the detailed review, LoganSSDD!

      We’re glad to hear that you’re enjoying the sound quality, battery life, and comfortable fit of your INZONE Buds. It’s also great to know that the peace of mind provided by Best Buy’s protection plan is giving you extra confidence in your purchase!

      We appreciate your honest feedback regarding the features as well. While these earbuds do include Active Noise Cancellation, the effectiveness often depends on achieving a perfect seal with the ear tips, so you might find an even better experience by experimenting with the different sizes included in the box. Regarding the connectivity, the USB-C dongle is specifically designed to provide the ultra-low latency required for gaming, though we recommend keeping it away from other USB 3.0 devices to help minimize interference in areas with many wireless signals.

      Thank you for sharing your experience and for choosing Sony for your gaming setup!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 3 out of 5 stars

    Good but needs changes

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good, with the right eartips they are very comfortable. Not compatible with phones or devices that don’t have a usb C. For use with a ps5, they work well but the volume can be low. You are not able to change the settings for voice and other sounds from multiplayer games, which can make it difficult to hear other people if the game has pound sounds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nate,

      We’re glad you’re enjoying the sound quality and comfort with the right earbud tips! We hear you on the USB-C limitation, they’re primarily designed for use with PlayStation 5 and PC gaming. It can be connected to other Bluetooth devices that support LE Audio. It can also work with other systems using the supplied USB transceiver. If you're experiencing issues with game audio overpowering chat on your PS5, adjusting the audio balance in the console settings could be a helpful solution.

      If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      We appreciate you and thanks for sharing your feedback!

      Regards,
      Jess Sony_US

  • Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A comfortable fit for your ears. The sound with noise canceling features rivals the N zone headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your feedback on the WFG700N, Dee4K! We're delighted to hear that you find the fit comfortable and that the noise canceling features deliver an experience comparable to the N zone headset.

      At Sony, we prioritize both comfort and performance. Achieving a secure, comfortable fit is essential—not just for long listening sessions, but also to maximize noise-canceling effectiveness. We recommend always wearing the headphones with the ear pads sitting snugly over your ears and the headband gently resting on your head for the best results. If you’d like, the Headphones Connect app can also assist with tips to optimize your fit and sound quality, ensuring a premium listening experience each time.

      The WFG700N was designed with advanced noise cancellation technology so you can immerse yourself in your audio and enjoy crystal-clear sound quality wherever you are. We're thrilled you’re experiencing that—your satisfaction is our top priority.

      Thank you again for choosing Sony and taking the time to let us know how the WFG700N is working for you!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    One of the best earbuds for PS5 gaming.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, immersive 3D audio for competitive gameplay. I unfortunately didn’t like the fit for an ear bud it just didn’t fit my ears even with the different sized ear pieces. I returned them for the Nova Pro Wireless from Steel Series and will be good for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrendonG,

      It brings us great satisfaction to hear you were impressed with the excellent sound quality and immersive 3D audio of the INZONE Buds for competitive gameplay.

      We're very sorry to hear that the fit was not comfortable for you, even with the different ear tip sizes. We understand that earbud comfort is highly personal, and a good fit is essential for an enjoyable gaming experience.

      We appreciate you giving our INZONE Buds a try and for your valuable 4-stars feedback. We hope you find great success with your new headset.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Perfect Gaming Buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect with many sizes to fit your ears directly, long lasting battery and easy connect as well as a user friendly app to update and adjust settings

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanM, Thank you for the amazing review! We're thrilled to hear you like perfect fitting eartips, excellent battery life, easy pairing, and user-friendly app of your Sony Inzone Buds. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Inzone earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound good fits good. Would buy again if lost or broken

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnD,

      Thank you for choosing Sony!

      We're truly heartened to learn that you're happy with your WFG700N Gaming Earbuds! It's fantastic to hear that you find the sound to be nice and the fit to be good. We truly appreciate your positive feedback and are glad to hear that you would consider buying them again.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Inzone Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and amazing battery life! Must have for any ps5 gamer helps with noise cancellation and ambient sound has modes for both!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MattC, we are delighted to hear you're enjoying the Sony - INZONE Buds! The active noise canceling, personalized spatial sounds and the 12 hours battery life helps you stay on top. We hope you continue enjoying the earbuds, thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Rated 3 out of 5 stars

    Not for PS portal! PS5 only

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones mainly for use with my PlayStation portal. Corded headphones work fine but they kind of get in the way of game play. I thought they we expensive but I would like to use them for my PS5 as well. I looked at several reviews that said they were great and better than the new Sony Pulses, but no mention they did not connect to the portal. Which was so stupid in my opinion to pay this much for headphones for them not to work on another Sony product. Disappointed so I returned them.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rachum,
      Thank you for your time writing this review. We regret to hear that you returned your Sony INZONE buds because it won't connect with PlayStation portal. The Playstation Portal does not support Bluetooth, the earbuds will not work with this. You can use any PlayStation Link-supported audio device for Playstation portal. For any PlayStation related question, please refer to PlayStation support for additional information.

      Your feedback is extremely important to us and is very much appreciated. We do apologize for the inconvenience and thanks again for shopping Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best Earbuds iv used

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iv been searching for some good earbuds to use for gaming since most headphones i dont find comfy, and these really did the job they have good range, good sound easy to use. the fit to them is amazing, the extra features really do set them aside from any others

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DillonM, that was amazing! You've certainly made a great choice! We're truly happy to know that you're satisfied with the amazing sound quality, very comfortable fit design, ease of use, and superb features of your INZONE Buds. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony Gaming ear buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony noise canceling ear buds are the best. They last hours and hours and make gaming better. Great for PC or PS5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, GrannyC,

      Thanks for the review and the 5-stars rating! We are delighted to hear that the INZONE gaming earbuds have successfully met your needs! The INZONE Buds L1 processor ensures up to 12 hours of play, and a staggering 24 hours with the charging case. Dive into extended, uninterrupted gaming sessions, powered to outlast your competition.

      Thank you for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Fantastic earbuds! Been my daily drivers for years

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are perfection and I hope they never stop producing them, they have great soundstage, the planar magnetic drivers really deliver crisp and clean audio, the battery life is just as good as advertised, getting 12 hours on a single charge, the one downside is the case only holds one extra charge, however that being said I've never had an issue with charging, the case is durable, however does not support wireless charging, they have a USB-C receiver so if you wanted to use them on your gamefl console/PC you can. They have great ANC and are comfortable to wear. The microphone is the one point I would say these earbuds could improve on but honestly it's just as good as other microphones in earbuds at this price range

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your passionate review, Kaghne!

      We are absolutely thrilled to hear that you consider the WF-G700N earbuds perfection! It is immensely rewarding to know that the drivers are delivering the crisp and clean audio and great soundstage that we strive for.

      We are also pleased that you are benefiting from the great ANC and find them comfortable to wear, and that the advertised 12-hour battery life is accurate. We appreciate your specific feedback on the design, including the durability of the case and the usefulness of the USB-C receiver for console/PC gaming—features we specifically added for versatility!

      We take your constructive comments about the microphone quality and the case's lack of wireless charging and single extra charge capacity seriously. This detailed insight is invaluable as we continuously develop and refine our products.

      Thank you again for your strong recommendation and for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    A must for PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like bulky headsets and couldn’t use my airpods with PS5 so chose these earbuds. Great sound and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HGGG,

      Thank you for choosing Sony!

      We're delighted to hear that you find them to have great sound and that they are comfortable for your use. It is gratifying to know that it has enhanced your experience and serves as an excellent alternative to earbuds!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and simple setup to my galaxy 24 phone. Love the battery life!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SalvadorC,

      Thanks for posting this fantastic review.

      We're excited to learn you're enjoying the INZONE Buds' sound quality and easy setup with your Galaxy S24 phone–and even happier to hear that you're loving the long battery life.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Great ps5 earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are comfortable and the sound is more than good enough for gaming. I have had any connection issues and setup was easy. I haven’t done the customization with my pc yet, but I really haven’t felt the need to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Jeremy! We're glad that you enjoy your games with the Sony gaming earbuds. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 3 out of 5 stars

    Tons of better products out there

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable after long uses, decent sound, but the range is severely limited. Using them with my phone is almost impossible unless you have your phone out all the time. Having it in my pocket the audio would cut out im assuming from the poor transmitter. Battery life is fairly good, could go a day on a single charge.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kuro,

      Thank you for sharing your thoughts on the Sony INZONE Buds (WF-G700N). We truly appreciate your thorough review and are sorry to learn about the challenges you've faced. This is not the experience we strive to provide.

      We understand that discomfort during prolonged use can vary among individuals. We recommend experimenting with the different ear tips included in the package to find a fit that works best for you. For guidance, please refer to this link: [Wearing the headset](https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273043.html).

      Regarding the connectivity issues you've mentioned, it sounds like the audio cutting out while your phone is in your pocket could be related to the Bluetooth transmitter's range. To enhance your experience with the INZONE Buds, we suggest updating the firmware to the latest version. This update not only improves functionality and features but also addresses any performance issues you may be encountering. More details can be found here: [Firmware Update](https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090).

      We are glad to hear that you found the battery life satisfactory. Your feedback is valuable to us, and we will pass it on to our product development team for further improvements.

      If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:

      - Name:
      - Username:
      - Model Number:
      - Description of the Issue:
      - Telephone Number:

      Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.

      Sincerely,

      Romeo
      Sony Social Support Sony_US

  • Rated 4 out of 5 stars

    Great Purchase !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve came from over the ear headphones , decided to go the bud route to give it a try . I can say I actually love them for my game , fits perfectly in my ear with great sound quality . I play a lot of call of duty , so it does the job well for me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you so much for sharing your experience with the WFG700N, JavariusP! It’s great to hear how smoothly you transitioned from over-ear headphones and that the fit and sound quality meet your expectations. We're especially excited that they're enhancing your Call of Duty sessions—delivering immersive audio while staying comfortable during long gaming marathons.

      Your feedback inspires us to keep making products that support high performance, whether for everyday listening or competitive gaming. If you ever have suggestions or want to share more about your setup, we’re always here and happy to help. Enjoy your games and thank you for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 4 out of 5 stars

    Amazing, but more restrictive than Apple!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a standalone pair of earbuds they are awesome, good quality build, great sound, and fantastic noise cancellation; however, the fact that you need to buy these, and not just use AirPods, or the like isn't very nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndyV,

      Thank you for the feedback and for the 4-star review of the WFG700N! We're happy to hear that you love the build quality, great sound, and fantastic noise cancellation as a standalone pair of earbuds.

      While we designed the LinkBuds WF-G700N specifically to pair with our gaming gear to unlock unique features, we'll certainly share your feedback with our product teams. We always appreciate hearing from our customers, as it helps us improve our future products.

      Thanks for choosing Sony, have a nice day!
      DiegoV Sony_US