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Customer Ratings & Reviews

$198.00
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Comp. Value: $329.99

Customer reviews

Rating 4.3 out of 5 stars with 721 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 721 reviews
  • Rated 3 out of 5 stars

    Bluetooth headphone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works decent for two years. The cushion on top peeled quick removing the cushion within easily. Good Bluetooth connection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Awesome,
      Thanks so much for taking the time to share your feedback about the INZONE H9.
      We’re happy to hear that the Bluetooth connection has been working well for you over the past two years. However, we’re sorry to learn that the cushion on top peeled quickly.

      Your experience is important to us and we want to make sure you get the best out of your product.
      Please don’t hesitate to contact our Sony Support using the contact information below.
      https://www.sony.net/support-contact

      Thanks for considering Sony and letting us know about this issue.
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best gaming headset in my book

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset, since I started using this anytime I need to replace my headset I just get the same one. Amazing sound quality, mic is on par with my studio mic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Zell!

      We are absolutely delighted to hear how much you love your INZONE H9 headset! It's incredibly rewarding to know that the H9 has become your go-to choice and that you simply get the same model whenever you need a replacement—that speaks volumes about your satisfaction and loyalty!

      We engineered the H9 for both amazing sound quality and clear communication, so hearing that the mic is on par with your studio mic is a huge validation of our design efforts.

      Thank you again for your strong recommendation and for making Sony a core part of your gaming and communication setup!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First impression they are a great headset! Sound quality is perfect for Call of duty and all other games sound great too!! The battery life is great and very long lasting have played for several hours and have never died on me yet. Upgraded from the Pulse 3D and it was well worth it! For the sale price it was an all around good purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GregB, Thank you for sharing your great experience with your Sony gaming headset. We are glad that you like their quality. Our INZONE H9 has multiple microphone noise canceling which keeps out the sounds that disturb your performance. We’ve incorporated the same Dual Noise Sensor Technology used in our class-leading 1000X series headphones for invincible gaming. We have also designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Sounds great but made my ears feel weird.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First let me say these headphones sound great. You could hear the highs without completely sacrificing bass like you do with the Steelseries in my opinion. However, I did end up returning these as it made my ears pop from the suction that it causes from trying seal your ears for the ANC. But I will say I have weird sinus/ear issues/sensitivity. Just something to keep in mind. I ended up getting and keeping the little buddy H7s. However, if you need l/want the ANC it was Phenominal. I had a high powered window AC unit running full blast during the heatwave and didn’t hear it all with the ANC on. The mic is fine so don’t be worried about the reviews about Mic quality. Unless you are wanting “broadcast” quality the mic is perfectly passable for communicating in chat. I’d put it a notch above Steelseries. I would highly recommend giving these or if you don’t need the ANC the H7s. Love having Bluetooth connectivity and listening to a podcast and roaming in Destiny 2. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tech12345, We are glad that you were happy with the Inzone H9 headphones and it is unfortunate that it had to be returned. We hope that you consider Sony again in your future purchases. Hear them before they see you. With 360 Spatial Sound for Gaming and our proven hardware technology, you can detect where your opponents are and how far away. Even players hiding in shadows, or behind walls and obstacles, can’t stay hidden for long.

      Regards,
      Carl Sony_US

  • Rated 4 out of 5 stars

    Sony PS5 headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is a fun and engaging way to enjoy your games. The surround sound is good. If you are a Sony fan, you should love these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FredB,

      We're excited to hear that your Sony headphones have made gaming so much fun and engaging for you. Thank you for the fantastic 4-star rating—the surround sound truly creates a more immersive experience, helping every game come alive.

      Thank you for choosing Sony. We hope you have a wonderful day!
      DiegoV. Sony_US

  • Rated 2 out of 5 stars

    Overpriced and lower quality then the alternatives

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have almost exclusively used the hyper x cloud 2 wireless headsets but last year I decided to switch ot up and try out a sony headset since i had heard good things about the more expensive non gaming pair. Unfortunately this headsets build quality is not comparable to hyperx , at least this model. The lever style muting on the microphone is not as intuitive as the button on a hyperx. Multi device pairing is nice in concept but if you go out of range of a device its default behavior is to constantly beep at you which i found to be annoying. The cushions and pads wore out after a year and fell off. All of this at a 300 pricepoint ? Not worth it in my opinion. Much better options tor cheaper.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Solid headset for games

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headset. Keeps a solid connection, easy to get working. Very light and comfortable. With noise canceling on its like being in another world

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeviousMrMatt,

      That's great! We're happy to hear that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Excellent gaming headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my fiancé for his birthday. He loves them, he says they’re noticeably much better quality than the last set I bought him (they were about 100 bucks cheaper) but they were still good quality. He was skeptical that a headset could get much better but we were pleasantly surprised. The noise cancellation is top tier. Would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 2nd pair

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Noise cancellation is amazing. Comfortable and works super well with Sony ecosystem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headaet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset. Longblasting battery. They dont turn off after a given time or the time is too long for me. Headset lights are annoying then. Great sound, ez to setup and unique.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MattB,

      We're delighted to hear you love most of the features, especially its incredible audio, ease of setup, and long-lasting battery life. Your feedback regarding the Auto Power Off setting is extremely important to us and is very much appreciated. By downloading the INZONE Hub software, you can turn the indicator lighting on/off (AUTO LED OFF).

      In the factory settings, when the following conditions continue for about 5 minutes, the headset turns off automatically.
      The wireless 2.4 GHz connection and Bluetooth connection are terminated.
      The headset is not in Bluetooth pairing mode.
      The headset is not charging.
      This setting can be changed using “INZONE Hub”.

      A separate article is also available if the Auto Power Off setting on the INZONE headphones doesn't work: https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279891

      Thank you for your purchase and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best part about these is that theyre just for the playstation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cinci,
      Awesome! We're really glad to hear your enjoyable gaming experience using your new INZONE H9 headset. Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, good battery life. InZone hub has great customization

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlexanderL, thank you for the five-star rating! We're thrilled to know that you're enjoying the INZONE H9 gaming headset, especially its industry-leading noise cancellation technology and customizable settings. We're glad to hear you appreciate its impressive battery life that allows for hours of gaming fun! Thank you for choosing Sony! Best regards, -Jenn. Sony_US

  • Rated 5 out of 5 stars

    Big price, big sound.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good build quality. They felt flimsy at first but the more I use them, the more I see that are built to last. My 7 year old uses them for hours at a time and probably has to charge once a week. The sound quality is well worth it. Bluetooth pairing to additional devices is nice to have but they are big.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IvanJ,

      That's a very nice upgrade! We're glad to hear that you like the build quality of the Sony headphones. Our 360 Spatial Sound for Gaming, activated by the PC software INZONE Hub, features a newly developed virtualizer for gaming that reproduces spatial sound out of multi-channel audio signals as the game creators intended. Also, with the smartphone app 360 Spatial Sound Personalizer, you’ll get spatial sound optimized to your ear shape for truly personalized gameplay. Thank you for choosing Sony!

      -David Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Perfect

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    Best Buy Employee
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, comfortable and long lasting battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dacho,

      Thank you for the positive feedback regarding the noise cancelation, comfortability and battery performance of the headphones. We're glad to hear that you liked it! Prepare for victory with Sony’s INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Developed from our expertise in music headphones, the diaphragm of the INZONE H9 has a unique shape that allows it to reproduce extremely high-frequency sounds with high compliance, as well as authentic low frequencies, for an immersive gaming experience. Thank you for choosing Sony!

      -David Sony_US

  • Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product and, after a few months, I was considering giving it up but I didn’t because I had developed a strong preference for Sony products. However, I decided to return it because the sound quality was not satisfactory. I suspect that there was an issue with the specific unit I had, so I exchanged it. The new product worked well, but there was a recurring issue with the volume button on the side. Every time I turned my head, the volume would either increase or decrease. This became quite annoying. I tried to troubleshoot the problem by asking friends, but they were not able to hear me clearly. I believe that this issue needs to be addressed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sony H-9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset , great battery life …comfortable on ears ..noise cancellation excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyA90J, We are thrilled to hear that you are enjoying the quality and features of the INZONE H9 Wireless Noise Cancelling Gaming Headset. Our INZONE H9 gaming headset immerses you in the zone with spatial sound and noise cancelling for supercharged hearing and super sharp reflexes. Take performance beyond your best, detecting opponents before they see you. We’ve designed our INZONE H9 headset to bring your game soundtrack to life. A symmetric acoustic structure, flexible enough to comfortably fit a variety of individual head shapes and sizes, enhances sound quality and spatial acoustic precision. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Excellent quality headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable to wear for extended periods of time, the sound quality is excellent! New level of game play with the 3D spacial audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricRyanRivers,

      Thank you for the purchase! We're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Must buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is fantastic. It has great sound and audio quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelS ,

      Thank you for choosing Sony!

      We're honored to hear that you find the WHG900N headset fantastic with great sound and audio quality. Your kind words motivate us to keep delivering exceptional audio products that enrich your listening experience.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    fantastic foray into gaming headsets for sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound, comfort, ergonomics, honestly would have been an easy 5 star except that the battery life is a bit lower than I'd like.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi techGoose,

      Awesome! We're glad to hear that you like the sound quality and comfortable design of the headphones. We appreciate your feedback and thank you for choosing Sony!

      -David Sony_US

  • Rated 4 out of 5 stars

    A bit expensive.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So i bought this headset because i figured with the pricey tag i should have much problem with it being that im quite picky. I used it for about 2 weeks and i think i got everything down. Overall i gave it a 4star because it is sturdy, it can definitely last you a long time even with daily usage, but its just not up to my standard of what a $300 headset is worth. The sound quality is decent, i was expecting more of a booming bass from musics or explosions but didnt quite get any of that. The mic quality seems good but pnce again the durability of it makes it seems quite stiff where pushing it up is actually quite hard like pushing up a whole face mask. The last thing that annoys me is that it doesnt turn off by itself and when you turn it off it makes a loud beeep beeep beeep sound before it turns off. Overall its a 4 star but id rate it 3.9 or 3.8

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mistal,

      Good to know that you appreciate the overall features. We regret to hear that it hasn't performed to your standards particularly with the sound quality, auto power issue, and when raising up the boom microphone to turn off or mute the microphone. The Auto Power Off feature activates after the INZONE™ headphones aren't connected to a gaming device (computer or PlayStation®5) or any Bluetooth® device (smartphone etc.) for 5 minutes, and the headphones are not operated. However, the Auto Power Off feature will not activate under the following conditions:

      • When the headphones are connected to the PlayStation 5 with the USB transceiver, and it goes into Rest Mode. To turn off the headphones, manually turn them off or disconnect the USB transceiver.
      • When the headphones are charging.

      Note: You can disable or change the time the Auto Power Off feature activates using the INZONE Hub software.
      https://www.sony.com/electronics/support/headphones-gaming-headphones/inzone-h9/articles/00279891

      As for the sound quality, the INZONE H9 have the ability to create/save sound profile and fine tune sound frequencies to your game for more clarity and immersion using the EQ function in the INZONE Hub PC software.

      If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Prepare for victory with Sony's INZONE H9 premium gaming headset. With 360 Spatial Sound for Gaming, your audio will be amplified for your mission. Thank you for sharing your feedback! -Jess Sony_US