Customer Ratings & Reviews

Hello LuisV,

Thank you for choosing Sony!

We're thrilled to hear that the Best Buy team gave you exceptional service and assisted you in selecting the perfect WF-LS910N headphones! It's wonderful that they helped you find the ideal choice for an outstanding experience.

Best regards,
-Fred

Hi 0124, Fantastic! We're delighted to hear that you're enjoying your LinkBuds Fit and that they came highly recommended by the sales associates at Best Buy. Enjoy your listening experience and thanks for choosing Sony! - Romeo

Hi JeffreyB! Thank you so much for sharing your experience with them, we are glad those Earbuds met your expectations! We always make sure that our products satisfy our customer's needs. Thank you for choosing Sony! - Ismael

Hello CynthiaM,

Thank you for choosing Sony!

Thank you very much for your kind words! We are delighted to learn that the WFLS910N is performing flawlessly for you. These earbuds offer up to 5.5 hours of battery life, with an additional 15.5 hours available in the charging case. We truly appreciate your recommendation!

Best regards,
-Fred

Thank you for sharing your honest feedback, MellowX.

We are truly sorry to hear that the WF-LS910N earbuds were not a good fit for your needs. We understand it's frustrating when a product doesn't meet expectations, especially regarding features and performance.

We appreciate you letting us know that:

You were not able to use certain features while listening to music.

The battery life was not what you expected.

We are always working to improve the user experience and performance of our products, and your specific feedback regarding feature availability and battery life is valuable. We will certainly share these comments with our development teams for review.

If you are open to discussing the specific features you were unable to use, please feel free to share that detail so we can provide more targeted assistance or clarification. You can find contact options here:
https://us.esupport.sony.com/support/s/support-contact?category=headphones

Best regards,
Gus,
Sony Social Media Team

Hi, TorreyW,

Thanks for the comment, and thanks for the confidence on Sony products. If you are a music enjoyer we really think you will love the Earbuds as they take the game to the next level! Make sure to download the Sony Sound Connect app to enhance the experience.

Thank you for choosing Sony, have a wonderful day!
-DiegoV

Hi Jcham,
Thanks for reaching out. We're really sorry to hear you're having so much trouble with your WF-LS910N earbuds. It's definitely not the experience we want you to have and we apologize for all the frustration.
We'd be happy to give you a few steps that resolve these kinds of issues:

1. Restart your devices: Sometimes, simply turning both your phone and the earbuds off and on again can clear up temporary glitches.
2. Reset the earbuds to their factory settings. Find detailed instructions for this procedure here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html
3. Make sure the Sony | Sound Connect app is updated to the latest version and check within the app to see if there are any firmware updates for your earbuds.

If you've tried these steps and the problems persist, the best thing to do is to get in touch with our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for letting us know about these issues.
Sincerely,
Estefany

Thank you so much for sharing your feedback, AdamS! We're thrilled to hear that you’re enjoying your WFLS910N headphones and that they fit perfectly into your workout routine. Delivering great sound and reliable performance at an excellent price is what we aim for, and your comments motivate us to keep it up. Enjoy every workout session with your WFLS910N!

Thanks again for your support and choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Darth, we're very sorry to hear you're having trouble with the software performance and noise cancellation on your WF-LS910N earbuds. That's definitely not the experience we want you to have with our products.
Here are a few things you can try that might help:

-In the Sony | Sound Connect app, try recalibrating the noise-cancelling feature. Sometimes, environmental changes or even how they fit in your ear can affect its performance, and recalibration can optimize it.
-Reset the earbuds. You can find the instructions on the following link: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

If these steps don't resolve the issues, please don't hesitate to contact our technical support team for assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for your feedback.
Best regards,
Estefany

Hi JeremiahM,

We're glad to hear you're enjoying the sound, fit and app features, but sorry to hear about the battery life not meeting expectations. That definitely shouldn't be happening.

Try resetting them by following the instructions in the link below:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614211.html

If the issue persists, perform a factory reset as instructed in the link below:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

We hope the information helps. Thanks for choosing Sony.
-Aldair

Hi Allan,
We couldn't be happier to hear how much you're enjoying the LinkBuds. Don't forget to download the Sony Sound Connect App to elevate your experience even further.

Thanks for choosing Sony.

-Eliab

Hello Mongol,

Thank you for choosing Sony!

Thank you for sharing your feedback about the WFLS910N performance earbuds at the gym. It's rewarding to know that our product has contributed to your enjoyment! Keep rocking your workouts!

Best regards,
-Fred

Hi OlmanM,

We're sorry to hear you're not having a great experience with the noise canceling and fit of your LinkBuds Fit earbuds. Both of these are crucial for a great listening experience. We recommend trying the different ear tip sizes included in the box to ensure you get a proper seal, as this can significantly improve both noise cancellation and stability.

If you continue to have issues, please contact or support team through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US.

Thanks for choosing Sony.
Best regards,
Eliab

Hello JeyzonT,

Thank you for considering Sony products.

We are sorry to hear that you are experiencing issues with the WFLS910N earbuds. We apologize for the discomfort and any problems with audio quality. To help resolve these issues, we recommend checking the following steps:

Firmware Update to Version 1.4.0: Please install the latest software to enhance performance and functionality. Detailed instructions are available here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-ls910n/software/00347097

Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions can be found here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614211.html

Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions are available here: https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001614210.html

Ensure Proper Fit: Please verify that the earbud tips are correctly attached and that the earbuds are securely placed in your ears. An improper fit can affect both comfort and sound quality. We suggest trying all available sizes to find the best fit. For visual guidance on how to wear the earbuds properly, please visit:
https://helpguide.sony.net/mdr/2975/v1/en/contents/TP1001608561.html?search=wear

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You’ll find all the necessary contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi United07, thank you for sharing your positive review of the WFLS910N!

We're thrilled to hear that you're enjoying the great sound and fantastic bass. It's always our goal to provide high-quality audio products that meet our customers' expectations. If you have any questions or need further assistance, feel free to reach out.

Thanks for choosing Sony!
Gus

Hi crowbar25,

Thanks for the 5-star review! We're so glad to hear you had a smooth experience with Best Buy and that you're enjoying your noise-cancelling earbuds! We hope they continue to provide you with excellent sound and comfort. Thanks for choosing Sony!
-Aldair