Customer Ratings & Reviews

Hi LeeC,

While we're glad to hear you are enjoying its incredible audio, we're sorry to learn that you are having some Bluetooth connection issues on your Sony LinkBuds S. The communication between the devices will be poor if there is an obstruction between the unit and the connected device.

To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”. You may also find the link below helpful.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html

We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

If you are unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hey Chicago,

Fantastic! We are so happy to know your satisfaction with the amazing sound quality of our LinkBuds S! We are also delighted to hear you are enjoying the use of only one unit at a time feature of these headphones.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi Olimpus1101,

Thank you for your time writing this review. While we're glad that you like most of the features, we're sorry you've been running into difficulty. We'd love to troubleshoot this and make this a better experience for you. The Sony LinkBuds S support the use of one unit by itself. In this case, only the unit that has been removed from the charging case will turn on. Check if the Google Assistant or Amazon Alexa is set to the headphones.

Note: When the Service Link feature is turned On in the Sony | Headphones Connect app, only the Right side can be used by itself. You can't use only the Left side by itself.

Make sure the touch sensor control function or Voice Assistant function is set according to the way you use the earbuds. When these functions are enabled, only the side with the touch sensor control function set to Playback control can be used by itself.

• If you want to use either side of the earbuds by itself (only the Left or only the Right): Set the touch sensor control function of the desired side to Playback control.
Note: When you assign Playback control to both sides, full functionality is only available on the Right side.
• If you want to alternate using either side by itself (sometimes use only the Left and sometimes use only the Right): Set the Voice Assistant function to Voice Assist Function of Mobile Device. With this setting, either side of the headphones can be used by itself.

If there is no sound from the earbud headphones, or sound is heard only from one side, check if the issue is resolved after completing each step on this link: https://www.sony.com/electronics/support/articles/00278101

If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We appreciate you and thanks for sharing your feedback!

Regards,
Jess

Hi Camcrest, Thank you for the feedback on your experience with your Sony Linkbuds S. And we apologize for any inconvenience that you experienced. We value your input about the charging case and strive to continually improve our products to meet the expectations of our customers.

If the available operating time is short or the battery power does not last long, please refer to this link to ensure optimal battery performance:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html


Please note: Depending on the assignment of the touch sensors and/or the Voice Assistant setting, you may not be able to use only one unit of the headset.
Refer to this link and check the setting in the “Sony | Headphones Connect” app: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539672.html

Should you need any assistance, feel free to email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Hope this helps and thanks for choosing Sony! -Sam

Hi CurtK, we're glad you like the sound quality and the fit of our product. We appreciate your feedback regarding the bass of your SONY unit. You can configure the Equalizer/CLEAR BASS setting using the Sony | Headphones Connect app. Please check this link for more details:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539670.html?search=bass

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. ~Earl

Hi DMV1113,

Fabulous! You've definitely made a great choice! We are extremely pleased to know that you love the exceptional noise canceling feature and amazing performance of your LinkBuds S. For optimum fit, comfort, and to keep your LinkBuds S from falling out, we always recommend following the steps on these articles:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00262839
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

I hope this helps.

Thank you very much for the perfect star review and for choosing Sony!

- Romeo

That's amazing, chriser0! We are really thrilled that you are happy and satisfied with the fantastic sound quality, very comfortable fit & light-weight design, superb noise canceling feature, and overall performance of your WF-LS900N LinkBuds S. We appreciate your input with the battery consumption of the right unit. Depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. However, this is not a malfunction. You may refer to the following articles for more details:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html?search=available%20operating
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00266785
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html?search=available%20operating

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hello Acampana,
Awesome! We're glad that you can now sleep better thanks to the noise canceling feature of our Sony - LinkBuds S True Wireless Noise Canceling Earbuds. We are happy that you appreciate the comfortability of the buds even when sleeping. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! - Marco

Hi Mytown, we're glad you are happy with your purchase. Thank for choosing Sony. ~Earl

Hi ElizabethF,

You made the right choice! We're glad that your daughter is enjoying the noise canceling function and sound quality of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Amazing, NickNaim!

We are so happy that you are satisfied with the exceptional sound quality, very comfortable fit design, industry-leading noise canceling function, long-lasting battery life, and overall performance of your new LinkBuds S.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hello Kaitlin, That's awesome! We are glad that our LinkBuds S wireless noise canceling headphones are perfect for you. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for your purchase. Enjoy! Vincent

Hi LandoBambino,

Thank you for the purchase! We're glad to hear that you like the battery performance of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.Thank you for choosing Sony!

-David

Hi Richard,

Thanks for sharing, We're glad to hear you love your LinkBuds S and find them a great value. Enjoy your listening experience, and thanks for recommending and choosing Sony! -Maria

Hi Bestbuycustomeryolo,

You made the right choice! We're glad that you like the design, charging time, and battery life of the headphones. Thank you for choosing Sony!

-Ralph

Hi Andrew, Thank you for the great review! We're glad you like comfortable fit of your Sony Linkbuds S. If you feel the size of the earbud tips does not fit or might fall out from your ears, change the earbud tips. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.

Please make sure that the firmware version of the app is up to date.

And to ensure you get the best Bluetooth connection and to prevent the headphones from getting disconnected, please follow the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html

The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi Mdr7,

You made the right choice with the Sony LinkBuds S! We're glad that you like the sound quality and equalizer function (via the Sony Headphones Connect app) of the headphones. Thank you for choosing Sony!

-Ralph

Hi StevenH,

Thanks for sharing your review and experience with the LinkBuds S. Your feedback about the design and connectivity is greatly appreciated.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

When using the charging case, make sure that both earbuds are placed properly into the case. Put the left unit of the headset (the unit with the tactile dot) back into the left hole of the charging case, and put the right unit of the headset back into the right hole of the charging case. Each unit of the headset will be set to the correct position in the charging case by the built-in magnet. When the remaining battery charge of the charging case is sufficient, the indicator (orange or green) on the charging case lights up for about 3 seconds. The charging starts on the headset. Close the lid of the charging case. For more information, please refer to this link:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html

If the headset continues to play even if both earbuds are placed properly on the charging case, reset and initialize the headset. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi ShawnT, Thanks for sharing your impression on the Sony WFLS900N/B Wireless Earbuds. We're glad that you like the sound quality. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. We also appreciate your feedback about the bass sound. This will help us improve on our future products. Thanks for choosing Sony! -Craig

Hi KiraM,
Thanks so much for the feedback. We're really sorry to hear that the LinkBuds S didn't live up to your expectations with their noise canceling and sound quality. That's definitely not the experience we want you to have.
We have a couple of recommendations that might help improve the noise canceling and sound quality for you.

-Try all the different ear tip sizes. The LinkBuds S come with a few different sizes. Getting a good and tight fit is the secret to getting the best noise canceling and sound.
-Use the Sound Connect app. In the app, you can fine-tune the noise canceling to match your surroundings and adjust the equalizer settings to get the sound just the way you like it. Playing around with these settings can often make a big difference.

If you've already tried these steps and you're still not happy with the performance, we suggest to contact our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany