Customer Ratings & Reviews

Hi Audiophile7, We are sorry to hear that the LinkBuds S did not meet all of your expectations. Depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units.

If you set the following functions, the available operating time of the battery becomes short.
Equalizer
DSEE Extreme
Noise canceling function/Ambient Sound Mode
Speak-to-Chat
Function to launch the voice assist function by your voice
Service Link
Sound quality mode during Bluetooth playback: Priority on sound quality

Should you need further assistance, please contact us for help.

Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "Headphones" and from there you'll see different ways to contact us.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:

Regards,
Carl

Hi ConorL,

Thank you for the review and we're glad to hear that you like the noise canceling of the headphones.

Automate your audio experience with ultralight headphones that feature smart technology to connect your online and offline worlds like never before. Seamlessly shift from ambient sound to advanced noise canceling and enable automatic playback that learns from your behavior. Thank you for choosing Sony!

-David

Hi Jaowens09,

You made the right choice! Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thanks for choosing Sony!

-Ralph

Hi RahulP,

We are delighted to hear how much you're enjoying the LinkBuds S! Their amazing sound quality and portability make them perfect for all situations. Don' forget to download the Sony Sound Connect App to elevate your experience even further.

Thanks for choosing Sony.

-Eliab

Hi Sl1mDigginz,

You made the right choice! We're glad to hear you like the sound and bass quality of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. We appreciate the recommendation and thank you for choosing Sony!

Regards,
David

Hello JordanL,

Thank you so much for your feedback on the WFLS900N headphones! We're thrilled to hear that you are enjoying the great sound quality and the perfect noise canceling features. It's also fantastic to know that you found the app simple to use with a lot of adjustments available. Have a great day and thank you for choosing Sony!

Best regards,
-Fred

Hi HappyCamper,

You made the right choice! We're thrilled that you like the sound quality, noise canceling function, and comfort of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi KatF, Awesome! We are glad to hear that you are happy with your new LinkBuds S! Thank you for choosing Sony! -Carl

Hi Wahoon, That's very generous of you! We're truly pleased to hear you like your new Sony LinkBuds S and these deliver amazing noise cancellation and superb sound quality. It's good to know that you appreciate the exceptional comfort, especially when using them for long periods of time With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you so much for choosing Sony! -Jess

Hi Alexx, thank you so much for your wonderful review! we are thrilled to hear that your are enjoying the noise cancelling feature, and high sound quality while using them every day. We hope you continue to enjoy your LinkBuds S, thanks for choosing Sony! Regards, -Dominick

Hi ViktorV, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi RitaR, Thank you for sharing your experience with the Sony Linkbuds S!. We're delighted to hear that the recipient loved their previous pair and had no trouble with the replacement. The Linkbuds S earbuds are designed to provide excellent sound quality and comfort, making them a great choice for anyone looking for reliable and high-quality wireless earbuds. Thanks for choosing Sony! -Sam

Hi davidK,

Thanks for sharing your review and experience with the LinkBuds S. We're glad that you like the comfort of the headphones. We regret to hear that you are not satisfied with the sound quality and battery life. It's also unfortunate that one side is not charging.

For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

It is recommended to wear both earbuds properly. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following:

-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
-The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect.
-Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality to your needs. For more information, please refer to these links:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html

Please note that usage hours may vary depending on the settings and usage conditions. Make sure to charge both earbuds sufficiently. You may refer to this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html

Regarding the issue with one side not charging, resetting and initializing the headset may help resolve the issue. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449911.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html

Hope this helps. If still not resolved or you need further assistance, please contact our product support team via phone call or chat through this link:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi AaronA,

Great! We're glad that your son likes the comfort, connectivity, and noise canceling function of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi Minat. We appreciate that you've given that 5 stars-rating on our WFLS900N!. The Sony LinkBuds S have been noted for their excellent fit, especially compared to others in the market. We hope you keep enjoying them!. Thanks for choosing Sony. -Milton

Hi RobertG, Excellent! We're delighted to hear that you are enjoying your new headphones. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi JohnW,

Thanks for sharing your review and experience with the LinkBuds S. Your feedback about its fit is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly:

1. Put the headset units into both ears. Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left unit has a tactile dot.

2. Adjust the fit of the headset to your ears. Twist the headset unit to slide the earbud tip deep into your ear canal.

For more information, please refer to these links:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00262839

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Droideka, Great! We're glad that you are enjoying your new headphones. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi RikaF,

Thank you for sharing your experience with the Sony LinkBuds S. It's great to hear that they are effectively canceling out noise during phone calls and providing excellent music quality, especially in a noisy environment like a mechanic shop. Thank you for choosing Sony! Enjoy! -Maria

Hello EdgarG,
Awesome! We're glad that you appreciate the sound quality and overall performance of our Sony LinkBuds S earbuds. Thank you for choosing Sony! - Marco