Customer Ratings & Reviews

Hi OscarN,
Thank you for purchasing our Sony LinkBuds S True Wireless Noise Canceling Earbuds and we apologize if it did not meet your expectations. This is not the experience we want to hear from our customers. Please allow us to help and turn this to a better one.

We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.


Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WFLS900N:

Again, we apologize for the inconvenience and hope to speak to you soon.


Sincerely,
Marco

Hi Adam, thanks for choosing and purchasing our product. We're glad you like the LinkBuds S. We're sorry to hear that you have an issue with the battery and Bluetooth connectivity of your Sony unit. Please isolate the issue by following these links:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi excellent, We're glad that you are enjoying your new headphones. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! Erin

Hi MiguelO,

Amazing! We're glad that you are enjoying the battery life of the LinkBuds S. The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Thank you for the 5-star rating, HunterB! We are truly happy that you are pleased with noise canceling quality and comfort of your new Sony LinkBuds S True Wireless Noise Canceling Earbuds. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! - Marco

Hi JamesJ,

You made the right choice with the Sony LinkBuds S! The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Hi LucasS,

Awesome! We're glad that you like the fit and controls of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi Kris01,

Fantastic! We are so happy that you are satisfied with your purchase! We are also delighted that you are enjoying the amazing sound quality of our LinkBuds S. We truly appreciate your feedback with wireless charging. A rechargeable battery is built into the charging case. If you charge the charging case in advance, it can charge the LinkBuds S wirelessly. Unfortunately, the supplied case doesn't support wireless chargers. Charging is supported by using a personal computer with a standard USB port or a commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA) or more.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for recommending our WF-LS900N LinkBuds S and for choosing Sony!

- Romeo

Hi EdwardS,

Awesome! We're glad that you like the fit and sound quality of the headphones. The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Hi BrianM, Thank you for sharing your feedback on the Sony Linkbuds S. We regret to hear that the bass quality and volume did not live up to your expectations. To enhance your listening experience, we recommend using the Sony Headphones Connect app, which allows you to customize the audio settings to better suit your preferences. You can adjust the equalizer settings to boost the bass and overall sound output. Additionally, ensuring that the earbuds are properly fitted in your ears can significantly impact the sound quality and bass response. Please refer to this link for more details on how to properly wear these earbuds: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html
Hope this helps and thanks for choosing Sony. -Sam

Hi Robert, we're glad you love our product! With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! ~Earl

Hi JRiver,

Thank you for sharing your feedback about the LinkBuds S (WFLS900N). We sincerely apologize for any inconvenience you encountered with your earbuds. We recognize how disappointing it can be when a product falls short of your expectations, particularly when you are exploring a new brand.

To assist you in resolving the audio issue with your left earbud, please consult the following article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00229323

If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:

- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.

Sincerely,

Romeo
Sony Social Support

Hello Los72, We are glad that you like the sound quality and noise canceling feature of your Sony earbuds. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for your purchase. Enjoy! Vincent

Hi JoshuaW,

You made the right choice with the Sony LinkBuds S! The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Hi SunilK,

We're genuinely sorry to hear that you've been experiencing significant battery issues with your Sony - LinkBuds S earbuds, especially on one side. In case you haven't done any troubleshooting steps already, we recommend trying the following to help resolve the situation:

- Update the Firmware: Ensure your LinkBuds S are running the latest firmware by checking for updates in the Sony | Sound Connect app.

- Factory Reset: Please follow the detailed instructions at this link to reset your earbuds: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html

If the battery drain issue persist after performing these steps, we encourage you to email the information below to socialsupport@am.sony.com so we can better assist you.

Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for considering Sony products!

Regards,
Dominick

Hi LaDon, We are happy that you like your new Sony LinkBuds S despite your concern. Please make sure to use the right size of earbud tips according to the size of your ears for a more comfortable experience: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539658.html. Thank you for choosing Sony! Vincent

Hi AndrewB, we're glad you like our product. The Linkbuds S are the world’s smallest and lightest, noise cancelling, Hi-Res truly wireless headphones. This combines a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. With Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. The LinkBuds S feature an IPX4 splash-proof and sweat-proof design, Adaptive Sound Control, a a smart function that senses where you are and what you’re doing, then adjusts ambient sound settings for the ideal listening experience. Your LinkBuds S are designed for both style and environmental consciousness. Thanks for choosing Sony. ~Earl

Hi Mario,

Thanks for commenting! We are extremely pleased to know that you love your LinkBuds S. We are also thrilled that you like its very comfortable fit design and amazing features. We truly appreciate your feedback with the tracking feature and build quality of the charging case & headphones. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

Best regards,

Romeo

Hi CesarR,

Thanks for commenting! We are so happy to know your satisfaction with the superb sound quality of the LinkBuds S. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you so much for the perfect star review and for choosing Sony!

- Romeo

Hi lauraplast,

We're glad that you like the amazing audio and overall fit of your LinkBuds S. Your feedback is extremely important to us and is very much appreciated. LinkBuds S supports Google's helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound, or checking their last known location in Google's Find My Device app on your smartphone

Bluetooth headphones and earbuds with Find My Device technology can be located within a short distance when connected to an Android smartphone or tablet. For optimal performance, we suggest using the Google Find My Device app applicable to your device

If you still have the unit and you need our assistance, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess