Customer Ratings & Reviews

Hi Peaceandquiet, That's really cool! We're thrilled to hear that you feel the LinkBuds S is the best sounding earbud headphones that you've purchased. It's wonderful to know you're enjoying the great sound quality, excellent noise cancellation, and overall features of your WF-LS900N LinkBuds S. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Plus, you can get 6 hour long battery with noise canceling, IPX4 water resistance, and with Quick Access, you can configure these wireless earbuds to resume Spotify music playback or Endel personalized soundscapes with two or three taps – no need to touch your smartphone. Thank you so much for your purchase! -Jess

Hi TRex, Thank you for the awesome review! We're very pleased to hear you like the great sound quality and long battery life of your Sony WFLS900N. The LinkBuds S provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! -Sam

Hi Eric, we're glad you like the ease of setup and sound quality of our product. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. We appreciate the recommendation and thank you for choosing Sony! ~Earl

Hi Conchita,

Thanks for commenting. While we are thrilled to know that you like the compact design of the LinkBuds S, we are really sorry if you are experiencing an issue. This is certainly not the news we'd like to hear from you. Regarding your audio issue, please try following the troubleshooting steps on this article to isolate and hopefully fix the problem.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00268907

And as a general recommendation, if you haven't tried yet, we recommend updating its firmware to the latest version. The firmware update improves the functionality and features of the headphones. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/downloads

If there's something we can do to help or you may need more information/technical assistance, please feel free to email us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

We value you, and thank you for choosing Sony.

Best regards,

Romeo
Sony Social Support

Hi Sunflower1972, We are so glad to hear that you are happy with your new LinkBuds S! Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you very much for your purchase and for choosing Sony! -Carl

Hi RahulG,

Thank you for the review and we're sorry to hear what happened with the battery of the headphones. The issue may have been caused by a temporary malfunction with the earbuds. To isolate the issue, reset the headphones and try again. Here's the link on how to.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html

If resetting does not work, initialize the headphones to restore factory settings

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html

If the situation does not improve, even after following these steps. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Jjasco, we're glad you like the ease of setup and sound quality of our product. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing SONY! ~Earl

Hi DanielL,

Amazing! We're thrilled that you are enjoying the sound quality and noise canceling function of the LinkBuds S. Thank you for choosing Sony!

-Ralph

Hi Chic,

That's fantastic! We are extremely pleased to know that you are very happy with your new LinkBuds S. We are also delighted to hear your satisfaction with its ease of use and superb performance. With LinkBuds S, you’re always connected to your everyday worlds. Easily connect with the people you know and the content you love. Make crystal clear calls and listen to high-quality music - even in windy or noisy environments. AI based noise reduction algorithm isolates your voice and keeps conversations crisp. And with Ultra-small and light design, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you very much for your purchase and for choosing Sony!

- Romeo

Hi BeverlyA,

We're glad you love the sound quality, battery performance and fit of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Thank you for choosing Sony!

Regards,
David

Hi JodiM,

You made the right choice with the Sony LinkBuds! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

-Ralph

Hi ChiekoO,

Great! We're glad that you like the charging case and user-friendly functions of the LinkBuds S. The Sony LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for choosing Sony!

-Ralph

Hello JWToy,
Awesome! We're thrilled that you are satisfied with your new Sony LinkBuds S and how it fits to your ears. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! - Marco

Good day, Soura!
That's great! Thank you for your purchase for sharing your thoughts about our Sony LinkBuds S Earbuds. We're truly happy that you are amazed with the audio and over-all quality of your Sony LinkBuds S as well as the fair price. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you for choosing Sony! - Marco

Hi Falcon,

We’re sorry to hear that the LinkBuds S didn’t provide a comfortable fit for you. Finding the right earbud fit is crucial for both comfort and sound quality. We recommend checking out this guide for tips on adjusting the fit and selecting the best ear tips for your ears: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000536462.html. Hopefully, this helps if you decide to give them another try in the future!

If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET

Best,
Maria

Hi JoJo,

Fantastic! We are so happy to know that you love your new LinkBuds S. We are also delighted to hear your satisfaction with the amazing sound quality and superb performance of these headphones.

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for the perfect star review and for choosing Sony!

- Romeo

Hi JhoannaS,

Thank you for the review and we do apologize for the inconvenience. The battery performance of the headphones will depend on how you use it.. Also, if you turn on the following functions like Noise canceling function/Ambient Sound Mode, Speak-to-Chat, Equalizer and etc. It is possible that the battery power will not last long. Check this link for the available operating time of the unit.

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539655.html

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Fantastic! Thank you for the perfect star review, Jojoelmonkey! We are happy that you are satisfied with the outstanding noise canceling function and superb performance of our LinkBuds S. We truly appreciate your recommendation!

With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.

Thank you for your purchase and for choosing Sony!

- Romeo

Hi DanielC,

We're glad that you like the design and noise canceling function of the LinkBuds S. It's unfortunate that you are experiencing noise issues with the headphones. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.

You may also find the troubleshooting steps on this link helpful:

https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541617.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph