Customer Ratings & Reviews

Hi Jjjj, We regret to hear that the LinkBuds didn't meet your expectations. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot the issues you might have encountered and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WFL900

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi Kingsrocky,

Very nice! We're glad you like the headphones. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!

Regards,
David

Hi TrevonC,

We're sorry to hear if you find the volume doesn't get very loud and the volume becomes low. Allow us to help you and turn your experience around. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance. Doing so may resolve the issue.

If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned.

If the sound quality is poor, the bass sound is not effective, or the sound is too low, please make sure to follow the troubleshooting steps from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00276486

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi JoseF, That's very generous of you! We're truly pleased to hear you love your new Sony LinkBuds and these delivers exceptional sound and that you are still connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess

Hello Govexec,
Great! What a nice Christmas present and we're glad that the sales representative was able to assist you properly. Worth the price. Thanks for choosing Sony! - Marco

Hi Reapodude, We are sorry to hear that you are experiencing difficulties with your WFL900. Please try a different fitting supporter to get a more comfortable fit also, please check our help guide link on how to find a more comfort fit https://helpguide.sony.net/mdr/linkbuds/v1/en/index.html

If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different. Check that you are wearing the headset properly in your ears. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.

Should you need further assistance, please contact us for help.

Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Jboyd, We are glad you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! Erin

Hi Jsteel,
Thank you for your positive feedback! It's wonderful to hear that you like your Sony LinkBuds. With the WF-L900 LinkBuds, you are always connected with your everyday life. Comfortably wear them around the clock as you hear sounds around you transparently, feeling nothing on your ear, while you remain in touch with people and places, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. Thanks for choosing Sony! - Kris

Hi Jess, Thank you for this amazing review! We're very happy to hear you've found the right fit. The all-new Sony LinkBuds features a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thanks for choosing Sony! -Sam

Hi JoseC We're glad that you're enjoying your LinkBuds. Thank you for choosing Sony. Erin

Hi IsrealG, We're glad that the LinkBuds fit perfectly. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin

Hi Ff16,

Thank you for sharing your honest review of the LinkBuds. We're sorry to hear if they did not fit you well. Please allow us to help you and turn this into a better experience. The LinkBuds may fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.

Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

Stay connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. Thank you for sharing you feedback and for choosing Sony! -Jess

Hello JOHN, We are happy that your new Sony wireless open-ear earbuds work well as your office earbuds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. Thank you for choosing Sony! Vincent

Hi Jake,

We're happy to hear you love the design of the headphones. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!

Regards,
David

Hi Snoopy,

We're so sorry to hear if an earache occurs when putting on our WF-L900 LinkBuds. This is definitely not the customer experience we want you to have. The LinkBuds may fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.
• If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

For reasons why your ears may hurt when putting on or wearing headphones, you may also find this article helpful: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00015243

Regards,
Jess

Hi Hunterjenesis,

Awesome! We're glad you love the headphones. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!

Regards,
David

Hi 9to5Pro,

We regret to hear that you are not satisfied with the Sony LinkBuds. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

It is recommended to wear both earbuds properly. M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. When the headset is worn and you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size to comfortably and snugly fit your left and right ears.

If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned.

Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality to your needs.

For more information, please refer to these links:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Badstuff, We are sorry to hear about the issue you are having. This is usually not the case for our products nor the experience we want you to have. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities of this unit. Please watch the video on this link to find out how to change the fitting supporters and how to wear the headset properly in your ears.

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

And to ensure optimal listening experience, please try to download the Sony Headphones Connect app, this app has a built-in equalizer that lets you adjust the bass level and fine tune the music to your liking.

Once Bluetooth devices are paired, there is no need to pair them again. But if the headset is already paired and you're still having an issue connecting it automatically to your device, please follow the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445787.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi there, We're sorry to hear that you are not happy with the build quality of the headphones. May we ask for the case number so we can review? You may reach us back at at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig