Customer Ratings & Reviews

Hi AdrianG, Thank you for the positive review! We're very happy to hear that you like the comfortable fit of your new Sony Linkbuds. If you cannot hear a person during a call/low voice from callers, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445733.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi Bubba, We are sorry to hear about your experience with your LinkBuds. To unlock more features of your LinkBuds, make sure to use the Sony | Headphones Connect app. For more details, check out this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html. Despite your concern, it's good to know that you like the sound quality of your unit. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience.

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Dedee, we are sorry to hear that the LinkBuds didn't live up to your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.

If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better.
The size of the left and right fitting supporters may be different.
Check that you are wearing the headset properly in your ears.
To wear the LinkBuds,
Check the (left) and (right) marks on the headset.
Check the position relation between the ear and the headset when you put the headset unit into your ear.
Hold the headset with your fingers.
Put the headset units into both ears.
Check if the headset is worn properly.
Ref: https://support.am.sony.com/release/Help_5031118111.pdf

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
BBY Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Lulu, Thank you for your honest review. We'd like to ensure that you are getting the best out of your Sony headphones. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi DaytonH, We're thrilled to hear that you are enjoying your LinkBuds. Thank you for choosing Sony. Erin

Hi Mwalkuski, Thank you so much for taking the time to leave us a review of your Sony Linkbuds! We're glad you like the overall performance and the wearing detection feature of these earbuds. We'll certainly consider your suggestions, as enhancing the user experience is our top priority. We have noted your input about having the ability to just wear a single earbuds and will be sure to forward this feedback to the appropriate department.

We recommend changing the fitting supporters to another size to comfortably fit your ears. You may refer to this link for the instruction manual video and for additional information: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

The Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. LinkBuds are comfortable enough to wear all the time and smart enough to adapt to your life – keeping you connected to the people and entertainment you love. Thanks for choosing Sony! -Sam

Hi MykalSoCal,

We appreciate the 5-star rating and we're glad you like the design and fit of the headphones. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!

Regards,
David

Hi Jared,

Thank you for purchasing the Sony LinkBuds Truly Wireless Earbuds. We're happy to know you like the open-ring design and wide area tap feature of the unit. The LinkBuds comes with different sizes of fitting supporter to suit different ear shapes. As a suggestion, to reduce discomfort while wearing the headset, try to change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different. Also, check that you are wearing the headset properly in your ears.

For detailed instructions on how to change the fitting supporters and how to wear the headset in your ears, please check out the instructional manual video on the link below.
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. LinkBuds combine a shape that perfectly matches the human ear with an ergonomic design for a more stable fit. Small and light with super fit styling for hours of comfortable wearing. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi Deimos5, Awesome! We're extremely happy to hear you love everything about your Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. It's wonderful to know you are enjoying the audio quality and overall features of the unit. Stay connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. Thank you for choosing Sony! -Jess

Hi Amid, Awesome! We're extremely pleased to hear you appreciate the overall audio quality, and you like the comfort and fit of our LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for sharing this wonderful feedback! -Jess

Hi Alpha,

Thank you for the feedback and we're glad you like the smart features of the headphones. We provide different fitting supporters sizes depending on your preference. Please check the video on this link on how to properly wear the headphones and to find your fit.

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi 8024fm,

Thanks for sharing your honest review. While we're glad that you like the open-ear design of the LinkBuds, we're sorry to learn if the volume level didn't meet your expectations. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume.
Check that you are wearing the headset properly in your ears.
When the volume adjustment function is assigned to the headset with the “Sony | Headphones Connect” app, you can adjust the volume on the headset during music playback or while talking.

We regret to hear that the unit had to be returned. We could've walked you through and go through some troubleshooting with you to make sure your headphones are great.

We hope you will consider Sony again in a future purchase. Thank you for the feedback.

Regards,
Jess

Hi bearsfan1965, We are sorry to hear that you are experiencing discomfort while using the LinkBuds S. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Shadowl03, Awesome! We're glad you like the amazing sound quality of your new Sony Linkbuds. We also appreciate your feedback about the open-ring design. This open-ring design allows you to hear calls, listen to music, play games, and hear other types of online content anytime, all while remaining naturally connected to the ambient sounds around you.
The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. LinkBuds are comfortable enough to wear all the time and smart enough to adapt to your life – keeping you connected to the people and entertainment you love. Thanks for choosing Sony! -Sam

Hi Fredderf81, That's very generous of you! We're truly pleased to hear you love your new Sony LinkBuds and these delivers exceptional comfort, ease Bluetooth pairing. great sound and call quality. It's good to know that you are connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for such a fantastic review! -Jess

Hi LinkBuds,

This is not the experience that we want you to have. Make sure that you are wearing the headphones properly. If the headset is not worn properly in your ears, you may not obtain proper sound quality or volume. You may find this link helpful:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

These steps may also help resolve the issue:
-Connect the Bluetooth device to the headset once again.
-The inside of the sound output parts and air holes on the headset are not completely watertight. If any water droplets are left inside the sound output parts or air holes on the headset, the sound level becomes low temporarily, but this is not a malfunction. Please refer to the link below and dry the headset as described before use.

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447707.html

If still not resolved, reset and initialize the headset. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449911.html
https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html

These headphones come with a 1-year manufacturer's limited warranty. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WFL900.

Sincerely,

-Ralph
Sony Social Support

Hi BigPalau, Thank you for the great review! We're very happy to hear you like the overall design of your new Sony Linkbuds. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. LinkBuds are comfortable enough to wear all the time and smart enough to adapt to your life – keeping you connected to the people and entertainment you love. Thanks for choosing Sony! -Sam

Hi Drew,

We're sorry to hear if the headphones are uncomfortable in your ears. For optimum fit/comfort and to achieve the best sound performance, it is recommended that you wear the LinkBuds properly. You may refer to the steps on this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

For receiving a call, When you hear a ring tone, tap the left or right unit of the headset or in the area near your ear twice quickly (with an interval of about 0.2 seconds) and receive the call.
A voice will be heard from the headset. When you receive an incoming call while you are listening to music, playback pauses and a ring tone will be heard from the headset. You can talk using the microphones on the headset.

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Darthsidious03,

Thanks for sharing your review and experience with the Sony LinkBuds. We're glad that you like the fit and comfort of the headphones. Your feedback about using one unit independently is greatly appreciated. Depending on the headset unit you are wearing, some functions may not be available in the factory settings. In this case, you can change the function assignments to the left and right units of the headset using the “Sony | Headphones Connect” app. For more information, please refer to this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447720.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Samlep, That's very generous of you! We're truly pleased to hear you love your new Sony LinkBuds and these delivers exceptional sound and that you are still connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! -Jess