Customer Ratings & Reviews

Hi Disappointed,

Thank you for the feedback and we're sorry to hear what happen when pairing the headphone to your device. Try to initialize the headset to restore factory settings to isolate the issue. Check the link on how to.

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449912.html?

If the situation does not improve, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Edwin6726, Awesome! We're pleased to hear you like sound quality, overall functionality, and comfortable open-ear styling design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thanks for choosing Sony! -Sam

Hi MrXW, We appreciate your feedback. We're also glad that you are enjoying your LinkBuds. Thank you for choosing Sony. Erin

Hi PandaFox, Thank you for sharing your feedback on your Sony Linkbuds. We appreciate your positive comments about the open-back design and its benefits in various environments. We're sorry to hear about the battery issue you experienced after the update, and we understand how frustrating this can be, especially given your expectations of Sony's quality. Let's try to isolate and resolve this issue by following the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445822.html

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html

We take such concerns seriously and would like to assist you further. Please reach out to our support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Our team is committed to resolving this issue and ensuring you have a better experience with our products.

Regards,
Sam

Hi Mallavaughn, While we're glad that you like the sound quality, we're sorry to hear that the LinkBuds doesn't fit well, randomly skipped or stopped playing and had to be returned. This is definitely not the experience we'd like you to have with our products. Sony values the opinions of customers and is always striving to provide the best experience possible.

We do have troubleshooting steps that can fix the problems you've mentioned, such as updating the software (version 4.0.1), wearing the LinkBuds properly to get the perfect fit, and resetting/initializing the unit. It is unfortunate that we can no longer try those steps. For future reference, here's the link on how to troubleshoot the issue. https://helpguide.sony.net/mdr/linkbuds/v1/en/index.html


We are sorry for the inconvenience and we hope you'll consider Sony in your future purchase.


Sincerely,
Erin

Hi Bella,

Thank you for the purchase! We're glad to hear you like the fit and sound quality of the headphones. Link your online and offline worlds with headphones that keep you in both. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. We appreciate the recommendation and thank you for choosing Sony!

Regards,
David

Hi Austin,

While we're glad that you appreciate the unique open-ring design, we regret to hear if you find the LinkBuds sound quality subpar and you didn't like the case. We’d love to help you troubleshoot your problem to make sure your LinkBuds is great. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. The case is small, perfectly formed. An ultra-small, stylish, rounded charging case design allows the charging case to fit comfortably in your hand and your pocket.

If the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities or call performance. If the part of the headset where sound is output is not oriented correctly toward the ear canal, the sound quality may sound poor or the left and right sound localization may sound misaligned. If any of this is the case, check that you are wearing the headset properly in your ears.

For low sound quality, please check our help guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html

We also appreciate your feedback regarding the Sony Headphones Connect App. You can use the headphones without the app, however, to get the most out of your WFL900 LinkBuds, the Sony Headphones Connect app allows you to change the function of the left and right units of the headset, customize surround effect, equalizer function, and more. For more details, refer to this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447718.html

Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi DylPickle, Thank you for this amazing feedback! We're delighted to hear you are enjoying how you are connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. It's good to know you like the great call quality, fit, and overall comfort of these. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for your purchase and for choosing Sony! -Jess

Hi EricN, Thanks for the 5-star rating. While we appreciate your recommendation, we're sad to hear that you are not had to return them. We take this as feedback as it can help us improve in the future. We hope you'd still consider our products in your future purchases. Thanks and regards, -Craig

Hi JayC, Thank you for the feedback on your experience with your the Sony Linkbuds. While we're glad you like the unique open ring driver that links your content and what’s happening in your surroundings, excellent fit, good sound quality, and crystal-clear phone call conversations, we regret to hear you had an issue with the unit turning on the music randomly or by accident and it had to be returned. Turning off the "wearing detection" and " automatic audio detection" using the Sony Headphones Connect app are some of the troubleshooting steps we recommend on fixing this issue.

The all-new Sony LinkBuds features a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you.

And if you're looking for a Sony truly wireless earbuds that has an excellent noise canceling feature, I'd recommend checking out the WF1000XM4. For more information, please visit this link from our website at https://electronics.sony.com/audio/headphones/c/truly-wireless
I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi Jess,

Thank you for telling us about your experience with your Sony LinkBuds. While we're glad you like most of the functions, especially the open-ring design, fit and comfort, we regret to hear you feel the battery power does not last long. Allow us to help you and turn your experience around. The available operating times of the headset with the battery fully charged are as follows:

Bluetooth connection
Music playback time (AAC): Max. 5.5 hours
Music playback time (SBC): Max. 5 hours

If you set the following functions, the available operating time of the battery becomes shorter than the ones described above.
• DSEE™
• Equalizer
• Speak-to-Chat
• Function to launch the voice assist function by your voice
• Service Link
• Adaptive Volume Control

For available operating time of the unit, depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. However, this is not a malfunction. For your reference, you may check this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html

I hope you find this information helpful. Stay connected and aware to people and places in everyday life, without ever having to pause your personal soundtrack. LinkBuds bridge your daily life and the entertainment you love, wherever you go, whatever you do. Thank you for choosing Sony! -Jess

Hi Mike,

We're sorry to know if the available operating time is short or the battery power does not last long. Check the Available operating time in your model's Help Guide for operating times of the headphones on a fully-charged battery.
Ref: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000447703.html

If you set the following functions, the available operating time of the battery becomes short.

• Equalizer
• DSEE
• Speak-to-Chat
• Function to launch the voice assist function by your voice
• Service Link
• Sound quality mode during Bluetooth playback: Priority on sound quality

Note: Be sure to store the headphones in the charging case after use. If the headphones are placed in a pocket or bag, they may recognize that they are being worn and turn on by mistake.

For additional information, refer to this helpful link:  https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000449917.html

We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/downloads

Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Zach,

Thanks for sharing your review and experience with the Sony WFL900 LinkBuds. We're glad that you like the design and sound quality of the headphones. We do understand your need for certains controls like the volume function. Volume can be adjusted through your source device or the Sony Headphones Connect app. The Play/Pause and Skip functions are available on the headset itself. Please refer to this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445840.html

In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WFL900.

The all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you.

Sincerely,

-Ralph
Sony Social Support

Hi Mike, That's great! We're glad to hear that! We are glad you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. Thanks for choosing Sony. Jay

Hi AngelaM,

We regret to hear that you weren't satisfied with the Sony LinkBuds. Your feedback is extremely important to us and is very much appreciated. For optimum fit and comfort, it is recommended to wear both earbuds properly. You can also achieve the best sound qualities with having the right fit. Battery life may vary depending on the settings and conditions of the use.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi MasonM, We are extremely pleased to hear you are enjoying the Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. We provided assortment of ear fitting supporters in various sizes to ensure there is a great fit for all ear sizes and prevent the headsets from falling out. We also appreciate your feedback regarding the sound quality of open-ear earbuds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you so much for your purchase! -Jess

Hi Mikep0329,

We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of its fit. For optimum fit and comfort, these headphones must be worn properly. Please refer to this link for more information:

https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html

You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275798

Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WFL900.

Sincerely,

-Ralph
Sony Social Support

Hi HeartlesUndrdog,

Thanks for sharing your honest review with your Sony LinkBuds. We sorry to hear if the LinkBuds did not fit you well causing them to fall out. Allow us to help you and turn your experience around. If the headset is not worn properly in your ears, you may not obtain the correct sound qualities or call performance. The LinkBuds may also fall out or feel uncomfortable during use if you don't wear the LinkBuds properly or the ear fitting supporters are not correct for your ears.

• Check that you are wearing the headset properly in your ears.
• Select a different size fitting supporter and align the protruding part of the LinkBud with the cutout on the fitting supporter. Make sure to insert the fitting supporter completely.
• After attaching the fitting supporter, check that there is no movement on the LinkBuds. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best fitting supporter may be different for each ear.

For detailed instructions on how to replace ear fitting supporters and wear LinkBuds Truly Wireless Earbuds, please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00275647

LinkBuds keep you connected and in control of your everyday music by combining superior fit, open-ear styling with high call and sound quality. Should you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number

Regards,
Jess

Hi Claire, We are glad you are enjoying the all-new Sony LinkBuds which feature a comfortable open-ring design that naturally blends your online and offline worlds. The LinkBuds provide crystal clear calls with our Precise Voice Pickup technology. Sony’s V1 Processor provides a well-balanced and high-quality sound for an authentic listening experience. The LinkBuds feature an IPX4 splash-proof and sweat-proof design, Adaptive Volume Control adjusting the volume to the environment around you and a battery life is 5.5 hours and up to 17.5 hours with the charging case. The Ultra-small and light design gives you the ability to listen to music, take calls and game all while still connecting with the world around you. Thank you for choosing Sony! Erin