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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 8160 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the MDREX14AP Wired Earbud Headphones favorably for their sound quality, comfort, and affordable price. Many appreciate the fit, lightweight design, and inclusion of a microphone, along with its compatibility with phones. However, some customers have reported issues with the volume control. A few have also mentioned that the battery life could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 393 Showing 7,841-7,860 of 8,160 reviews
  • Rated 1 out of 5 stars

    Poor sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked these up for a last minute road trip and was very disappointed. I am loyal to my Sony headphones but these aren't worth your time or money.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeachyKeen, we regret that the headphones failed to meet your standards. We'll make sure to pass your feedback to a relevant department for further improvements. Best regards, -Mark sony_US

  • Rated 1 out of 5 stars

    Don’t buy this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product has already broken down In less than 60 days of normal use. A real piece of garbage. I am going to see if I can get a frefund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete garbage. One of the ear buds completely stopped working after only a couple months. Don't waste your money on these like I did.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Saberin,

      I understand that your EX14AP is having issues with one of the earbuds. Please try to connect it on another device (i.e phones, tablet, computer, etc.)

      If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      Bestbuy Username:
      Model Number:
      Issue:
      Telephone Number:
      Best Time to Call:


      Sincerely,

      Sam
      Sony Social Support Sony_US

  • Rated 3 out of 5 stars

    Nice product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these earbud headphones to use at the gym. They're very good. Only bad thing about these is that they tend to slide off due the sweat during work outs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mic doesn’t work. Sound quality poor on earbuds. You get what you pay for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped Working

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In just 2 months, left side ear phone has stopped working. I didn't buy SONY for this... i expected it to be better

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them in a hurry but they did not come out so bad, I used them for a short time not bad ........

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    good sound don't last too long

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these often about 8 hours a day. they began to fade about 2 months in so this is my second pair wish they would have lasted longer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Functional, nothing special

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just fine for the price. Nothing special though. If looking for great head set I'd look elsewhere, otherwise, these are fine for occasional use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Justme

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are not good, there are better options out there, they are weirdly shaped and they broke after a while.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They are crap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 1 day usage. Left side stopped working then the right faded in n out. Noobe should buy these cheaply made headphone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy these ear buds. They are very bad quality and overpriced. If quality does not matter to you then buy them at a dollar store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    mic remote messed everything up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound and everything else was alright, but the mic remote kept going off without me pressing it. it paused/skipped songs every 10 seconds.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are ok but will not last for more 3months with excessive use. Opt to spend more for better quality.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    AFTER A WEEK ONE BUD QUIT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AFTER A WEEK ONE BUD QUIT, ASK AT CHECKOUT ABOUT REPLACEMENT POLICY AND PASSED WAS ABOUT 7 DOLLARS. SHOULD HAVE PAID. DIDN'T KEEP RECEIPT TO EXCHANGE

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 4everpraisingthelord, we are sorry for what happened. You may have the unit repaired by visiting this link: https://esupport.sony.com/US/p/service.pl. -Erin sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first they were alright ,but they broke within a few months but for the money not to bad.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good, not the best. You cannot equalize the sound in both ears.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for a couple of weeks and the left side completely died. WORTHLESS.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst ear phones ever!! They mess with the play list and stop and skip all the time. I went to use a free pair and they played music fine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Extremely uncomfortable earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds were so uncomfortable I had to return them. In addition, I could hear my voice echo when I talked.

    No, I would not recommend this to a friend