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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 8160 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the MDREX14AP Wired Earbud Headphones favorably for their sound quality, comfort, and affordable price. Many appreciate the fit, lightweight design, and inclusion of a microphone, along with its compatibility with phones. However, some customers have reported issues with the volume control. A few have also mentioned that the battery life could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 396 Showing 7,901-7,920 of 8,160 reviews
  • Rated 3 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well with the iphone but not with my Android phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke in 2 months

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the speakers died in a few months. Good warranty though they sent me a new pair.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very flimsy and easily snaps. Pretty bad quality and does not meet any expectations

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ganesh, We always appreciate customers providing us feedback as it helps us in improving our products and services. We're always looking to make Sony better. -Erin Sony_US

  • Rated 3 out of 5 stars

    fit well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kids seemed to like them more than others but they didn't seem to hold up as well as others.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My advice: BUY ANYTHING ELSE! You can hear wind right through the wires and the wires also make a lot of noise.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ronrealtor, We're sorry to hear that the unit is not working properly. You may check this link out for further isolation of the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/47327/p/40940,40971,96927/c/65,66/kw/noise%20
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    Not great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds stay comfortably in your ears but the sound from the cord moving around ruins the sound!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earphones were average. They were ok for the price. But my daughter damaged them after a few weeks.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crackling sound, goes in and out. Do not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have the phone your pocket with the head phones and you start moving sometimes the song will pause.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christian, thank you for sharing your feedback about the unit. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Once again, thank you. Regards, ~Erin sony_US

  • Rated 3 out of 5 stars

    for mom

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought these for my mom while she was visiting me in texas from california

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low volume, no bass, sounds like I'm in a bathroom. Better off finding some on the side of the road.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark, we're sorry to hear that the headphones failed to meet your expectations. We'll make sure to your feedback reaches the team for improvements and possible changes. Your input is greatly appreciated. Best regards, -Mark sony_US

  • Rated 3 out of 5 stars

    Ear

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok.i really recommended, I got them on sale.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these headphones online and thought since they where Sony they would be good. No I get them and try to use them and they fall out without even moving and the sound is terrible and every time I moved with my phone my sound would cut out. And the connection to my phone was terrible. I loved the colors though. And Best Buy was great with the return.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    stopped working within two weeks of purchase horrible.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dont hold up

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for just a couple weeks and they failed, looks great but not built very well

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Occasionally you buy a pair that doesn't work well. Best Buy exchanged defective product. Thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chocodille, We're sorry to hear that the headphones had to be returned and we truly appreciate that you took the time to share your experience with us. Please note that your feedback will not go unseen and will be directed to the proper department. -Jerome sony_US

  • Rated 1 out of 5 stars

    Quality was not good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product quality is not good. Output of music was not up to mark

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke within one month of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase two for my daughters and both broke within a week of each other after very little use.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    These suck!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck right out the box. Audio goes in and out.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pure garbage. Broke the second day I used it. Do not buy

    No, I would not recommend this to a friend