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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 8160 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the MDREX14AP Wired Earbud Headphones favorably for their sound quality, comfort, and affordable price. Many appreciate the fit, lightweight design, and inclusion of a microphone, along with its compatibility with phones. However, some customers have reported issues with the volume control. A few have also mentioned that the battery life could be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 401 Showing 8,001-8,020 of 8,160 reviews
  • Rated 2 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only worked for 6 or 7 months. Left side quit putting out sound and the Mic quit working at all

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and they didn't last long. Ended up with apple earbuds in which I love.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume control

    Rated 1 out of 5 stars

    No volume control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    toggle button is on/off only, not a volume control. Not practical.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CPCP, We regret to hear that your device's performance failed to meet your needs. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Rated 2 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was expecting more because it’s made by Sony, but the sound quality wasn’t that great.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, We regret to hear that this pair of headphones failed to meet your expectations. Sony takes into consideration all feedback to improve the quality and performance of our products. We will forward your feedback to the right department. Thank you for choosing Sony. Regards, -Jay sony_US

  • Rated 2 out of 5 stars

    Good quality, break easily.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely purchase the warranty for these. I've had to replace them twice in about 3 weeks.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Thank you for sharing your input. We do appreciate providing us with your feedback for the betterment of our product. We will pass this to the proper department. ~Ralph sony_US

  • Rated 2 out of 5 stars

    Nope!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk and wouldn’t ever buy these headphones ever again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Comfortable but stopped working within a few uses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were good for about 3-4 uses but stopped working properly. Will be returning.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SusieQ, That's definitely not the news that we would like to hear. To isolate the issue, kindly check this link for troubleshooting steps:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38966/c/65,66/p/40940,40971,96927/
      ~Ralph sony_US

  • Rated 2 out of 5 stars

    Not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped working only after a few months ... would not buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful!!! As soon aa I put them in my ears the sound was distorted. Kept going in and out. I didn't expect these earbuds to work like $100+ ones but seriously? They sucked 1 second into usage. Do NOT buy these! If I could give negative stars I would

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony letdown

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What could go wrong? These headphones we're on sale and they're Sony. Well, everything has gone wrong!! I can't hear my music at all!!! These are the lowest sounding headphones I have ever had. So, next time you think about making a purchase based off a name and a good price, think again, cause these are not it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, We're sorry to hear that the unit is not working properly. Kindly refer to the link below for troubleshooting steps to help isolate the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38966
      ~Ralph sony_US

  • Rated 2 out of 5 stars

    Ehh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have an iPhone. These don't want to well if you're trying to use the mic

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Surprisingly poor sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned far better headphones at same price level.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ponyboy7,

      We regret that the headphones did not meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.

      Erin Sony_US

  • Rated 2 out of 5 stars

    Broke in less than a month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really hoping these would be great but weren't worth the money.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Activemomof3, That is definitely not the news we like to hear. Let's see what we can do. Please reach us out at [email protected] and include your product details and contact information on this issue you are having. Thanks. ~Ralph sony_US

  • Rated 2 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only worked for a few days and broke Do not buy these

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced and under delivered not much else to say

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re ok. Not the best but. I will buy them again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oscarlara, we appreciate your time sharing your feedback about the headphone. Thank you for choosing Sony! Erin Sony_US

  • Rated 2 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not so great headphones. The quality is not all that great

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dnyl, We appreciate your input. We always appreciate customers who take the time to give us their feedback. I’ll pass what you've said into the proper department. Thank you. -Vincent sony_US

  • Rated 1 out of 5 stars

    Poor Quality Mic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone makes me sound like I'm talking in a tin can. I can hear fine, but the mic is very poor quality. I need to urgently replace mine.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These lasted about 5 minutes. Could have a phone call on them at all. Sound quality was poor at best. I do not recommend to anyone!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not so great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not a great headphone. The noise cancellation is not great. Overal not the best headphones

    No, I would not recommend this to a friend