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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 14646 reviews

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Rating by feature

  • Performance

    Rating 4.9 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers consistently note the PlayStation 5's exceptional graphics and performance, praising its ease of use and fast load times. However, some users express concerns regarding storage capacity and the console's relatively large size. A few also mention issues with overheating and battery life in their feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 14,646 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Playstaion 5

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play on the system for multiple hours daily. I easily linked my playstation profile and prefer to have games digitally which makes this system perfect for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    PS5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Console and Great service. Ordered online and was ready within the hour to pick up. So worth it to upgrade from old gen console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 is a Beast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So when I first purchased it I couldn’t wait and open up the beast. I love the performance and gameplay that you can be able to run 60 fps with your frames not even dropping. An interesting thing is that you can run 120 fps and a 4k output is significantly insane. Although you do need a compatible tv/monitor to support 120 fps 4k. Oh, and I can’t forget about the controller it’s cool when you play a game, for example, Astro’s Playroom, and the triggers adapt to like a ball gun and it feels like you're shooting it. Overall the ps5 is indeed a game changer for me extremely love everything about it I love the experience of the controller. 10/10

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    AWSOME!!!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was waiting for about 3 months after getting HotStock app and finally i hit Thanks to the app i got one for my son for Christmas!!! if you haven’t got one just keep trying good luck on the hunt ps5 vers!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    10/10 an underrated Gem!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wanting a ps5 since it had been released. Unfortunately they sold out everywhere, to my surprise my local BestBuy had them in stock. While I was at work I placed my order and picked it up the next morning! Needless to say, BestBuy has everything you need. If it’s not in store, it’s definitely online! I can count on BestBuy when it’s sold out everywhere else.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    I love my PS5!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve noticed a DRAMATIC change in performance and picture quality. I’ve always stated I wouldn’t go to the next gen console but here I am, incredibly happy that I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing console.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The console came in ahead of time and in great condition. Easy to assemble and setup straight out of the box. Runs games smoothly and the ability to download the ps4 games you had before and transfer the saved data is amazing. Two things I noticed: The underside of the controller can get a tad warm but nothing concerning in my opinion. Also, when transdering data, your achievements will transfer as well. Some times, a 15 second clip will be made per achievement which can take up alot of space. Best to delete those when they show up. All in all, an amazing experience for me.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying the play station 5 was a great decision for me.love the graphics.makes gaming a Bett experience as well as watching movies. Would definitely recommend buying.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Must Have PS5 console

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice gaming system with excellent Playstation exclusive games and graphics!!! A must have console :-) Looking forward to add more games to my collection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My new baby

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it works great ! And i have been waiting to get one for age’s thanks to Bestbuy that was able to get me one through my membership. Will be playing all weekend long

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Sony quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is utterly better comparing with the previous one and it's pretty quiet when reading the game disc, the image picture is wonderful

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Game Changer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect console, runs smooth and not to mention how much the difference is from the ps4 when it comes to the noise, this thing is as scilent as a sleeping man. great product highley reccomend

    I would recommend this to a friend
  • Pros mentioned:
    Console

    Rated 5 out of 5 stars

    10/10 ign

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great console with great exclusives and the dualsense controller is the best controller I’ve ever used

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A surprise bday gift for my son’s 18th bday

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I left BK looking for a store that would have a PS5 to purchase for my son to gift him for his 18th bday. He was of the impression we were there to shop for a washer/dryer for our new apt. While he was looking around I quickly asked a rep to assist me and hurting paid for it. When I was done paying he came to meet me and I gifted him his new PS5. As a single parent it’s not always easy but seeing the smile on his face was worth it! Happy 18th bday to him, it well deserved!!! Thanks to Best Buy I was able to put a smile on his face!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    PS5 Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 is amazing! The console was easy to unpack and load on the TV and the controller is easy to use and the tutorials were easy to understand and helped a lot!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended! The graphics are insane and definitely it’s the best purchase I’ve ever made

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawlessly smooth and quiet operating system!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent upgrade from old PS4 Pro! I increased my systems internal with a Seagate FireCuda 580 2TD SSD ( Best Buy ) and a Triple Black Carbon Fiber Edition ( aftermarket ) exterior look. Blue-ray 4K system combined with 65 inch OLED makes games like Dead Space remake look amazing. Revisiting all my favorite movies which is exciting. Fantastic game system!!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Amazing system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been waiting to buy this. It finally went on sale and I got more for my trade at Best Buy than Game Stop. Its amazing, worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Ps5

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a sold purchase worked perfectly fine once I got it and amazing gameplay I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Pa5 review

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ps5 it’s the best decision I’ve ever made. I haven’t had a single problem i absolutely love it.

    I would recommend this to a friend