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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 44413 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the PlayStation 5 DualSense Wireless Controller, highlighting its quality, haptic feedback, and sleek design. Many appreciate the controller's comfortable feel, good grip, and impressive adaptive triggers. While some users expressed concerns about the size and color options, the absence of stick drift is a notable positive. Overall, the controller's battery life and weight contribute to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 44,413 reviews
  • Pros mentioned:
    Color
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color is less shiny than i expected but looks good and works perfect. No stick drift yet hoping this one better than the factory original controller.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Feel
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    PS5 Controller

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the camo version and I love the way it looks. The controller feels great in hand and I have had no drift issues or any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have!!!!!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The **Sony DualSense Wireless Controller** for PS5 (White) is a game-changer. Its adaptive triggers and advanced haptic feedback deliver a profoundly immersive experience, making every action feel more real. The controller is comfortable to hold, with a solid build and a sleek design. It supports USB‑C charging, and the built-in mic is a nice bonus. While battery life isn’t perfect, the overall experience is amazing — a must-have for PS5, PC, or mobile gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open box controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical to buy a open box controller but it was the best deal they had at the time. Well it came boxed well (wish it did have a little more protection when shipped) but it works flawlessly. You can see it was used but doesn’t effect how it looks or anything!! I would buy this again if i needed one. Better quality then other local businesses

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Loved it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony PlayStation 5 DualSense Wireless Controller in Sterling Silver is a sleek and stylish addition to your gaming setup. The controller's design is modern and comfortable to hold, with responsive buttons and adaptive triggers that enhance gameplay. Its built in microphone and haptic feedback technology give an immersive gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Awesome color

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m loving this! Such a unique color I wish I could get all of the different color controllers. Works great as always with Sony products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty Cosmic!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dualsense build quality is fantastic per usual. Bought this as a gift and they enjoy the controller. My only gripe with the dualsense as a whole is the material of the shaft of the analog sticks should be metal for more longevity of smoothness against the anti-friction rings. Even though they're smoother than all of the dual shocks prior to this... they still will develop some degree of grit over many hours of use while rotating the sticks. New out of the box they're silky smooth, however.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    LOVE IT

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works like a charm! beautiful color!! My says had no issues with it

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Such a nice upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this controller . The new PS5 controllers are way nicer and more durable and heavy weight than the PS4 . I love this color too . One of my favorite colors so I had to get it when I saw it . I recently bought the PS5 and it comes with a controller but I wanted 2 for when I have someone else play . Overall , great controller . Love the new look and design .

    I would recommend this to a friend
  • Pros mentioned:
    Color, Overall performance

    Rated 5 out of 5 stars

    Great Controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color and is a great controller to have!!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    DualShock for the win

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality controller. Love the slick and subtle design. The haptic feedback feels great. It’s a bit bigger than the previous PlayStation controller. Nice work Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Controller for a PS 5 slim

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my kids really do love this controller it functions and works very well for their PS five slim. It has a unique army fatigue. Look that we all like and easy to work with for my kids to play that video game. Thank you so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice color and gameplay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console with fast performance and smooth gameplay. Graphics are sharp, load times are quick, and the controller is comfortable to use. It has a strong game library and works well for both casual and serious gamers. Overall, a solid and reliable choice. Not to mention the color is absolutely gorgeous.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Love the camouflage design!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camouflage design looks cool and adds a unique touch to my gaming gear. Its ergonomic design feels comfortable in my hands, and the adaptive triggers and haptic feedback provide an immersive gaming experience like no other. The controller's wireless connectivity is seamless, and the built-in microphone is a convenient feature for in-game communication. Overall, it's a must-have for any PS5 gamer, combining style, comfort, and innovative features.

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    The backup becomes the leader

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a second backup after the original white day one controller started to have drift and was out of warranty. The black controller that was purchased as the original backup had drift faster than the original. Thankfully that was still under Sony's warranty, sent back, and was fixed. I use this second back up as my main controller now and haven't had fruit since I purchased it. I read somewhere about certain model number not having drift but that turned out to be a myth. It's really luck of the draw. For the price of these controllers I wish and the recent price increase I wish I had kept the two additional controllers I had gotten by accumulating Dell reward points via Alienware Rewards. FYI, it's free to sign up and takes patience and consistency to accumulate points.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unleash Your Gaming Potential with Sony's Cosmic R

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Sony PlayStation 5 DualSense Wireless Controller in Cosmic Red from BestBuy, and I am thrilled with my decision. This controller has genuinely elevated my gaming experience to new heights, thanks to its remarkable ergonomics, material quality, and immersive haptic feedback. First and foremost, the ergonomics of this controller are outstanding. The evolved design and iconic layout provide a comfortable and natural grip, ensuring hours of fatigue-free gaming sessions. The enhanced sticks offer smooth and precise control, allowing me to perform better in my favorite games. In addition to its comfort, the material quality of the DualSense controller is top-notch. The Cosmic Red finish is both eye-catching and durable, ensuring that my controller maintains its striking appearance even after extensive use. The buttons and triggers feel solid and responsive, giving me confidence in the controller's longevity. However, the most impressive aspect of the PlayStation 5 DualSense Wireless Controller is the immersive haptic feedback. The controller brings the action to life in the palms of my hands, simulating in-game actions and environments in a way that no other controller has been able to achieve. The dynamic adaptive triggers add another layer of realism, providing unique resistance based on the game's context, making my gaming experience more engaging and immersive than ever. The built-in microphone is a fantastic addition, allowing me to chat online with friends and fellow gamers without needing a separate headset. And when I do prefer using a headset, the 3.5mm jack makes it easy to connect directly to the controller. In conclusion, the Sony PlayStation 5 DualSense Wireless Controller in Cosmic Red has been a game-changer for me. Its excellent ergonomics, material quality, and ground-breaking haptic feedback have made my gaming sessions more enjoyable and immersive than I ever thought possible. I highly recommend this controller to any PlayStation 5 owner looking to enhance their gaming experience. Thanks to BestBuy for offering this fantastic product!

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Prettyy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty, works well, love it. Holds a charge well and the color is beautiful. A little expenny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS5 DualSense controller is one of the best controllers I’ve used. The design is very comfortable even during long gaming sessions. The buttons are very responsive, and the adaptive triggers make games feel more immersive. Haptic feedback is precise and the connection is stable. Definitely worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Product and Service!!!! 5/5 Stars

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!!!! Great controller and Zip made it easier on me by offering a payment plan. Very pleased with the product and service. Will definitely be back!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use
    Cons mentioned:
    Stick drift

    Rated 4 out of 5 stars

    Ps5 controller blue

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller but it’s prone to stick drift. Great color choice and easy to setup.

    I would recommend this to a friend