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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 44921 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers are enthusiastic about the PlayStation 5 DualSense Wireless Controller, highlighting its quality, haptic feedback, and sleek design. Many appreciate the controller's comfortable feel, good grip, and impressive adaptive triggers. While some users expressed concerns about the size and color options, the absence of stick drift is a notable positive. Overall, the controller's battery life and weight contribute to a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 44,921 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Grandson Ky!e

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grandson loves it this is second one we bought.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New controller

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son’s ps5. So far it’s working out great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff was very helpful and informative while reviewing all controller options for the PS5. This controller is all you need.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Regular part 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mean its just like any other PS5 controller. Normal use

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    It's a controller in color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller and fun color options that my kid loves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the price.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is absolutely amazing. I would give it a 4.5/5 because of the battery life but thanks to USB-c they charge fast. Overall an excellent controller. Build quality is great and they have some weight to them. Sony knows how to make their products feel nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very, very good customer service very friendly very helpful. Just a bit overall good experience and that’s what keeps me coming back to Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    My son loved it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up for my son…he loved the color and the price was good!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Work Horse.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid replacement for my two year old PS5 controller. Nothing crazy, just simple easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pickup process needs work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The online order peocess was seamless and app was great. but the pickup process was not so good. had to wait in line for 15 mins while i watched other employees walk around aimlessly without assisting the cashier/pickup person/ return clerk.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my son, he loves it. Now he has a spare controller when friends come over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation controller

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice controller we use all the time hold charge well and connected right away no issuses

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Cool Red Color!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Dual Sense controller for the PS5 for 2 player games. It feels sturdy and comfortable for prolonged sessions. Very easy to connect and use. The new red color looks very cool!

    I would recommend this to a friend
  • Pros mentioned:
    Color
    Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Ps5 controller

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the colors, clean feel to the controller. Hopefully this one won't drift eventually

    I would recommend this to a friend
  • Pros mentioned:
    Feel

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Controller is amazing, im used to xbox & i gotta say ps5 controll feels & moves better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Great build quality. Its definitely comparable to the original that comes with the ps5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great and love the color.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works like it supposed to and have no issues. Buy it if you’re in the market for one!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great controler

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controler was a gift for someone and that someone loved it, the color is a perfect touch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 controller

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what was wanted - color is fantastic & product works as should

    I would recommend this to a friend
  • Cons mentioned:
    Stick drift

    Rated 5 out of 5 stars

    Open box score!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a open box blue ps5 controller for a big discount which had a small amount of stick drift on the left thumb stick but was super easy to fix and was basically brand new after 10 minites worth of work

    I would recommend this to a friend