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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 100 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers frequently mention the great sound quality and comfort of the PULSE Explore wireless earbuds. Some customers find the fit and battery life to be great, and appreciate the portability. However, some customers have mentioned that connectivity to devices can be a challenge.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 100 reviews
  • Rated 3 out of 5 stars

    Pulse explore

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like the sound quality and they are very big, the cost seemed expensive to me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Solid quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality doesn’t really justify the price in my opinion but solid earbuds nonetheless!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for Portal users

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great with my Portal and console. Also started using them for work and i have no complaints.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Distance killer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t be to far from the system or they will shut off!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Customer service or nah?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It probably wasnt the product as much as it was whoever does re-packaging for best buy. Not only was it the wrong item (color) but the paring device with it was not functional despite the listing being "open package EXCELLENT condition." When i returned them the only thing i got for my trouble and time was "you can pay full price for new ones." Probably wont be shopping here for a bit.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Just...no. Connection issues galore.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the absolute worst earbuds I've ever used. They sound AMAZING but I bought and returned 3 pairs because they all had connection issues. After the 3 returned pair I just gave up. I wanted them to work so badly because they're the only earbuds with dual audio but nope, they're awful.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just get them on the PlayStation App..

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could rate this 0 stars I most definitely would , I bought the open box for excellent quality and I’m convinced they sent me fakes. They definitely weren’t excellent quality to say the least… rating 2 stars bc they agreed to give the full refund back. Bought them on the PlayStation app and I’m seeing a huge difference!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are awesome to have!! Lets you connect to you phone and ps5 at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good purchase but the price is a bit much

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great you can talk on your phone at the same time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sent a used pair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall but they sent me a used pair like i wouldn't notice

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just get headphones. idk why sony cant make the wf series earbuds compatible with the ps5

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Will not stay connected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to get these. Unfortunately they would not stay connected.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wont stay connected and sound quality is not great. Sent them back after giving them a shot.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned. Very uncomfortable. Also had issues with disconnecting only 6 foot from the dongle

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony continues to get worse.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash. Returned them no problem thank goodness. Another thing I noticed is I bought an 86" tv and a PS 5 Portal a few other items around $1300 Got 0 points for any of it. something about it being promotional or something. What a joke I wouldnt suggest upgrading your memberships they seem to have a way out of some of the benefits.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for footsteps EQ setting doesnt do anything and after 1 hour of play starts to hurt ears

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good at all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable and noise quality is garbage. Save your money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Same clasic look new color

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall quality is pretty great they’re primarily geared towards the PlayStation ecosystem but you’re still able to pair multiple devices at once which is a great feature to have. Sound quality is decent aswell with 3D audio calibration in console settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase haven’t had any issues with it Highly recommend it for gaming and anything else

    I would recommend this to a friend
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