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Customer reviews

Rating 4.1 out of 5 stars with 790 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, wireless connectivity, easy setup, hearing aid compatibility, and volume control of the RF995RK RF Wireless Over-the-Ear Headphones. Some customers have experienced issues with battery life, static, compatibility, price, and interference, but overall, the positive feedback outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 790 reviews
  • Rated 5 out of 5 stars

    Awesome headphones for TV watching

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my grandfather and he loves them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fair headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were not what I expected them to be. Fair quality.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chas, We regret to hear that your device's performance failed to meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph Sony_US

  • Rated 3 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for our daughter she liked them but returned them for j birds.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bulky but good sounds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Value it is bulky to use. Easy to install Would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Joem, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Rated 3 out of 5 stars

    Headphones are not intuitive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to keep connected. Not sure why. Always have to reconnect

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed that speaker on one side has never worked.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. Inconsistent sound quality. Very disappointed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s an ok buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds alright and the battery is great , very easy to install

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fair headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really happy with these. too bulky for what I wanted.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lexycat, We appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We will forward this to the right department.
      Regards,
      Vincent sony_US

  • Rated 3 out of 5 stars

    It’s ok for now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok but not really good. Hurts on my ear both sides

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive and difficult to set up-needs newer TV to work well

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peppersmom, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph sony_US

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    JUNK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say, thank god I bought the protection plan. Cut out constantly. Battery life sucks. Just a bad product from a normally solid maker of electronics. Missed the mark with these Sony. Try again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not great working on older model TV's at all .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great connection but no sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It showed that I was properly connected but never could get any sound. Since I need the sound for it to serve my purposes I returned it. Now, the process of returning was efficient and courteous.. Really appreciated the customer service for the refund.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mazewalker, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron sony_US

  • Rated 2 out of 5 stars

    Not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used these headphones for about 3 weeks. The sound keeps cutting in and out. At first I thought it might be due to bad weather but they are still doing it and the bad weather is gone. Sometimes they will cut out just by moving my head.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Poor quality sound. Signal issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These drove me crazy with inconsistency in the reception. Used them to listen to TV while on the treadmill. I finally returned them and got a different brand that is perfect. Way better with no problems. Can't recommend these.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Wish they would work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before my tv was to old now I have a new tv and I still can't get them to work. Would love to have one that would work, I'm tired of trying so guess I'll continue not hear I g everythi g

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Angelloveddp, Try to change the radio frequency with the CHANNEL selector on the transmitter, then change the radio frequency to that of the transmitter with the AUTO TUNING button on the headphones. For more steps, please visit this page: https://docs.sony.com/release//Manual_4691893111.pdf. Regards, Vincent sony_US

  • Rated 2 out of 5 stars

    Sound Quality Not Clean

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones so that I could listen to music at night while the kids were sleeping. The sound quality is OK for listening to television shows but not good enough for high fidelity sound.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Kind of complicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought for my in laws and love the idea. But. It’s very complicated to get working. We fiddled with it for an hour and we’re going to return it.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Summer, it's unfortunate that the headphones had to be returned. However, we appreciate your time writing this feedback. We're always looking to make Sony better. Have a wonderful day! ^Ron sony_US

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Failed in 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife so she can watch TV during the day. Dang thing won't hold a charge and of course it is just outside return window with Best Buy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi C90a, Make sure the supplied rechargeable battery (BPHP800) is properly installed on the left housing of the headphones. Take note as well that the CHARGE/RED indicator should lights
      up red while charging. Check here for more details: https://docs.sony.com/release//Manual_4691893111.pdf
      Regards,
      Vincent sony_US