Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.1 out of 5 stars with 790 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, wireless connectivity, easy setup, hearing aid compatibility, and volume control of the RF995RK RF Wireless Over-the-Ear Headphones. Some customers have experienced issues with battery life, static, compatibility, price, and interference, but overall, the positive feedback outweighs the negative.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 790 reviews
  • Rated 1 out of 5 stars

    Useless...even with Sony TVs

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You would think a Sony wireless headset for TV's would work with Sony TVs...but you'd be wrong. I have a brand new Sony Bravia (excellent TV) and bought this so I could watch late at night when I can't sleep without disturbing anyone. The Sony TV (as well as my LG TV) don't have a 3.5mm audio out port. They also don't have RCA out ports. What they do have is Toslink and HDMI. What TV were they making this product for? Ones made 10+ years ago?

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Uncomfortable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone was very uncomfortable and heavy..difficult to wear. Couldn't get them to work properly,finally gave up and returned them.my old Rocketfish headphones are still the best.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not as described

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things loose signal 10 feet away from the base unit and stop receiving audio if I turn my head to one side. Pretty aggravating to be honest.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Only buy this if you are Amish.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible experience. Nothing but static. Tried for several days to get a smooth listening experience, by moving and shutting off all other electronics and nothing made a difference.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SASA, We're sorry for your bad experience. Kindly refer to the link below for troubleshooting steps to further isolate the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/39681
      ~Ralph sony_US

  • Rated 1 out of 5 stars

    Pretty comfortable, but spotty sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At this price, disappointing. When the sound works, these earphones are ok, but all too often, there's static, or the sound comes and goes.Definitely NOT what I expected in a Sony product..

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhilB, We're sorry to hear that this didn't live up to your expectations. Kindly refer to the link below for troubleshooting steps to help isolate the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/39681
      ~Ralph sony_US

  • Rated 2 out of 5 stars

    Basic

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have limited range and lose their signal often. I don’t like that I have to plug them in and unplug them from the back of the tv to use them.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift, and by the time I was able to use them they were doa and non returnable. Battery/charging issue.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Crap

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase these. Brought him home and they didn’t hold a charge. Had to waste my time and go back to the store.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Static

    Rated 1 out of 5 stars

    not happy with it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried all kinds of things to stop the static but nothing has worked

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Does not work and could not return!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so I could listen to TV while using our treadmill. My TV does not have a headphone jack, but was told I could use with RCA outputs and adapter. Hooked up with adapter and it would not work. Tried to return and Best Buy would not take it back because it was more than 15 days from purchase...about 22 days. I have spent $1000's at Best Buy, but will not shop there anymore!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The WORST Sony Product EVER!!!!!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regret totally the purchase of this item.... is NOT Worth to try, there is Nothing good about this headphones, tremendous Static Noise regardless the channel selected, position of the transmitter or distance, the quality of the headset it self is CHEAP Plastic.... I'm a BIG Sony Product consumer and this one has disappointed me BIG Time.... Overall A WAIST OF MONEY....

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hernan, we are sorry that the headphone failed your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin sony_US

  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Could never get the device to work with my system

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will not purchase again. Devise will not work with my equipment

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Returned product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was an open box item. Didn't hold a charge and had to sit in one spot in order for it to work.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdOR, It is unfortunate that the headphones had to be returned. We will forward your feedback to the right department.
      Regards,
      Vincent sony_US

  • Rated 2 out of 5 stars

    Not great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would like the step up from this. Sound breaks up, and after about an hour I have a headache. It’s ok. Get what you pay for.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jane,

      We regret to hear that this unit failed to meet your expectations.
      Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.

      We appreciate your time sharing this feedback.

      Regards,
      Zac sony_US

  • Rated 2 out of 5 stars

    Not what I was looking for

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were very heavy and quite uncomfortable. Took them back and the return was easy and service desk was nice, helpful, and quick.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    No power to headset. Could not charge

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good buy. Headset would not charge after being place on charger.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Static

    Rated 1 out of 5 stars

    returning them this week.does not work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    some background static..quit altogether 2 times..thats it for me..maybe a lemon

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    ShortLived

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Played fine for an hour then stopped. Tried recharging but not successful.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LilAngel, we regret to hear what happened. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, -Erin sony_US

  • Rated 2 out of 5 stars

    Defective ?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase to listed to tv. Could not get to function with my Samsung TV and sound bar. Returned for refund.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    fair except for echo

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am getting a lot of echo, feedback, and that makes it hard to enjoy, not a clear, distinct verbiage.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi drums, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron sony_US