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Customer reviews

Rating 4.7 out of 5 stars with 766 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 766 reviews
  • Rated 3 out of 5 stars

    Unimpressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed with output or impact even turned up. Bought for sony hta9 and returned when returned the hta9. Seems overpriced for what you get.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tashi, We are sorry to hear that the SASW5 and HTA9 system did not meet your expectations when it comes to the overall performance and it had to be returned. Depending on the input signal and the sound mode setting, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. We also recommend using the Sound Field Optimization feature. This will measure the position of each speaker and optimizes the sound to your room.

      We hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US

  • Rated 2 out of 5 stars

    Not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, you’d expect exceptional sound. However, at high volume, it performed poorly and the sound was extremely distorted. I really wantes to like it but unfortunately i had to return it. Its very expensice foe the poor performance you get. Not worth the money

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JackS,

      Thank you for the review and we do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products. It is unfortunate that the unit had to be returned and we hope you will consider Sony again in a future purchase.

      -David Sony_US

  • Rated 5 out of 5 stars

    Great quality subwoofer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was beyond impressed with this subwoofer by it quality and its easy connection to the Sony soundbar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnD, Perfect! We're extremely pleased to hear you are happy and satisfied with your purchase and you are enjoying the powerful, booming sound of this SA-SW5 wireless subwoofer. It's amazing to know you find it very easy to connect with your Sony soundbar. Thank you so much for your purchase and for trusting Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Great, quality sound but cuts out sometimes.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It could be because its placed in a small room and doesnt have a direct line of sight with the soundbar but occasionally it crackles and sound cuts in and out, same applies to rear speakers (which do have direct line of sight). Recalibration fixes it temporarily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony subwoofer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item works very good . I have no complaints about it . Sony has always delivered good products and I plan to enjoy it for a very long time .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaulV, we're glad you are enjoying our product. With 300W of deep bass sound from a powerful 180mm driver and passive radiator, this subwoofer boosts the impact of everything you watch and listen to. Enjoy booming explosions and the deepest beats you've ever heard without distortion. You'll also hear clearer voices and extra fidelity for truly authentic soundtracks. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes watching TV more enjoyable. Definitely w no ould recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianeB, Awesome! We are so glad to hear that you are happy with the sound quality of your new SASW5! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    MSC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    happy with product so far really ads to the experience while watching tv or movie!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkC, Thank you for sharing your wonderful experience with your SASW5! We're glad you're satisfied with your purchase. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Round is the sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the price of admission you must pay if you want to round out the HT-A9. It’s good, but for $700 I expect much more low end. This sub leans more on the side of boom then it does slap. If the HT-A9 let you EQ it, it would have made this purchase totally worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quickshot, we're glad you like our product. With 300W1 of deep bass sound from a powerful 180mm driver and passive radiator, this subwoofer boosts the impact of everything you watch and listen to. Enjoy booming explosions and the deepest beats you've ever heard without distortion. You'll also hear clearer voices and extra fidelity for truly authentic soundtracks. Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Bluetooth has come a long way

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth has come a long way. I Remeber the first wireless speakers did not work these do.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trentoo, Thank you for taking the time to write such an amazing review of your experience with your SA-SW5 wireless subwoofer. We're truly happy to know that adding this subwoofer for the Sony home theater system or soundbar improves your overall home theater experience. We're also glad that the setup went extremely well. Thank you for choosing Sony! Sony's commitment to customer satisfaction is our top priority. -Jess Sony Social Support Sony_US

  • Rated 5 out of 5 stars

    Bassssss

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding subwoofer had no idea there is 2 inside it, has really low bass and high bass it'll make your floor shake

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimmyDon, Amazing! We're very pleased to hear you like the excellent bass quality of your Sony SA-SW5. With 300W of deep bass sound from a powerful 180mm driver and passive radiator, this subwoofer boosts the impact of everything you watch and listen to. Enjoy booming explosions and the deepest beats you've ever heard without distortion. You'll also hear clearer voices and extra fidelity for truly authentic soundtracks. Thanks for choosing SONY. -Sam Sony_US

  • Rated 3 out of 5 stars

    Not as good as it should be for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the SA-SW5 along with the HT-A7000 sound bar and SA-RS5 speakers. Sadly the SA-SW5 is my least favorite part of the purchase. The sound bar and speakers are awesome. However the SA-SW5 subwoofer is underwhelming in my 15’X18’ room. I have a Sony SA-CS9 sub that cost half as much money but produces more deep couch vibrating and tight sound than the SA-SW5. Turning the sub volume up does not help and actually makes it worse causing some intermittent rattling. Too bad Sony doesn’t have a sub out jack on the HT-A7000 sound bar. I would expect a lot more from a sub with a MSRP price of $700.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Connection,hand shake issues.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connection between this woofer, sound bar and TV would drop out leaving us with out audio.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WesK,

      Thanks for reaching out to us. We're sorry to hear this issue. Please allow us to help you and turn this into a better experience. Wireless transmission issues that result in no sound from the subwoofer are generally caused by connection or interference issues. The power indicator on the subwoofer is a good starting point for troubleshooting. As a workaround, check the steps from the link below to isolate and help resolve this issue.

      https://www.sony.com/electronics/support/articles/00184821

      If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Regards,
      Jess Sony_US

  • Rated 5 out of 5 stars

    You want great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, just surprised how great the quality is, great investment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonG,

      Perfect! We're thrilled that you are enjoying the sound quality of the subwoofer. We hope that the 300 watts of power is successfully filling your room with deep, punchy bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 2 out of 5 stars

    Should have bought the Sonos sound bar and sub….

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound comes through great when connect via bluetooth, but when on TV sound via sound bar and eARC cable the subwoofer is very distorted with a lot of static and cracking. Wish I bought the Sonos, which demoed much better in the store but was advised by sales rep to go with Sony for integration and easy of use. I’m regretting this decision.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaredG, We're sorry to hear about the distorted sound issue you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. If there is noise, static, crackling, or audio distortion, please follow these steps to resolve the issue.

      If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the subwoofer and a compatible model apart from it.

      If there is an obstacle between the subwoofer and a compatible model, move or remove it.

      Locate the subwoofer and a compatible model as close as possible.

      Change the [RF Channel] setting to [Off], and then change to [On] again.

      Switch the network connection of the TV or Blu-ray Disc player from wireless to wired.

      Change the [Wireless Playback Quality] setting to [Connection].

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Rated 5 out of 5 stars

    The only game in town for the HT-A9 system.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only game in town for the HT-A9 system. Works well for that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillyBudapest,

      You made the right choice! We hope that the 300 watts of power is successfully filling your room with deep, punchy bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For my 12 x 10 living room this is good enough. Not able to add additional bass / control is a negative

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoodEnough, we're glad you like our product. We understand your concern regarding the bass control. You can press SW (volume) + or BASS + on the remote control of a compatible model to increase the subwoofer volume. You can check this link for more details:

      https://www.sony.com/electronics/support/res/manuals/5027/39fd6e129f40f54ddd7e93d0ac626ee7/50273451M.pdf

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      With 300W of deep bass sound from a powerful 180mm driver and passive radiator, this subwoofer boosts the impact of everything you watch and listen to. Enjoy booming explosions and the deepest beats you've ever heard without distortion. You'll also hear clearer voices and extra fidelity for truly authentic soundtracks. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Home Entertainment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it was done a great job spending extra time showing me how to system works and how to control the remote

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TroyB, We are glad that you like your new Sony SASW5 wireless subwoofer. With 300W of deep bass sound from a powerful 180mm driver and passive radiator, this subwoofer boosts the impact of everything you watch and listen to. Enjoy booming explosions and the deepest beats you've ever heard without distortion. You'll also hear clearer voices and extra fidelity for truly authentic soundtracks. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    Pretty decent sub

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it was a bit stronger for the price but it pairs very nicely with the sony HT-A9 speaker system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BOOM for the Room !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sony purchases have allways been my NO BRAINER when choosing A/V equipment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buster, we're glad you like our our product. We hope that the 300 watts of power is successfully filling your room with deep, punchy bass. Make sure to run Sound Field Optimization through your paired A-Series audio system so that the subwoofer calibrates its performance to the surrounding environment. Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love sony

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product it just didn’t work with my older soundbar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kchaarawi, That's cool! We're truly happy to know that this wireless subwoofer is a great addition to your speaker system and it boost the bass of your Sony home theater system or soundbar with its 300 W of deep bass sound from a powerful 180 mm driver and passive radiator. The SA-SW5 and SA-SW3 are only compatible with the Sony HT-A7000, HT-A5000, and HT-A3000, HT-S2000 soundbar models, AN1000. and new ES Series receivers. Thank you for choosing Sony! -Jess Sony Social Support Sony_US