Customer Ratings & Reviews
- Model:
- SASW5
- SKU:
- 10187819
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Sony subwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sub should be bigger. It's a 8 inch subwoofer and it needs a lot more bass and power. I have a 12inch Polk subwoofer in my family room and it has a lot more bass and power.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with the bass of your SONY unit. If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. You can check the subwoofer sound by emitting the test tone. Press SW (volume) + or BASS + on the remote control of a compatible model to increase the subwoofer volume. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was literally plug and play and the sounds that hits..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DAT49, we're glad you like the ease of setup and sound quality of our product. With 300W of deep bass sound from a powerful 180mm driver and passive radiator, this subwoofer boosts the impact of everything you watch and listen to. Enjoy booming explosions and the deepest beats you've ever heard without distortion. You'll also hear clearer voices and extra fidelity for truly authentic soundtracks. Thanks for choosing SONY. ~Earl
Easy install great sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Great sound and doesn’t kill the budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keith, we're glad you like the ease of setup and sound quality of our product. With 300W of deep bass sound from a powerful 180mm driver and passive radiator, this subwoofer boosts the impact of everything you watch and listen to. Enjoy booming explosions and the deepest beats you've ever heard without distortion. You'll also hear clearer voices and extra fidelity for truly authentic soundtracks. Thanks for choosing SONY. ~Earl
Doesn't lass
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too expensive for the quality, I expected more from sony after exactly 1 year the sub is blown out, at first everything sounded great but then the sub blew out, I dont even play music loud, very disappointed i purchased a tv, the 7.1 soundbar rear speakers and the this sub to match.
No, I would not recommend this to a friendCould use a bit more power
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its is great for a very small room, but if you like heavy deep and loud bass this is not the sub for that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi glensome, we're glad you are enjoying our product. We understand your feedback regarding the bass of the SASW5 If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. You can check the subwoofer sound by emitting the test tone. You can Press SW (volume) + or BASS + on the remote control of a compatible model to increase the subwoofer volume.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
With 300W of deep bass sound from a powerful 180mm driver and passive radiator, this subwoofer boosts the impact of everything you watch and listen to. Enjoy booming explosions and the deepest beats you've ever heard without distortion. You'll also hear clearer voices and extra fidelity for truly authentic soundtracks. Thanks for choosing SONY. ~Earl
Sub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay there’s little rattling at the bottom not a good idea to use plastic feet’s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tvareus,
While we're glad you like most of the features, we're sorry to hear about the rattling issue you're having with your Sony SA-SW5. This is definitely not the news we want to hear. Various reasons can cause noise interference to the sound from the subwoofer.
To resolve this issue, please follow the troubleshooting steps below:
1. If there is a device nearby that generates electromagnetic waves, such as a wireless LAN or a microwave oven in use, locate the subwoofer and a compatible model apart from it.
2. If there is an obstacle between the subwoofer and a compatible model, move or remove it.
3. Locate the subwoofer and a compatible model as close as possible.
4. Change the [RF Channel] setting to [Off], and then change to [On] again.
5. Switch the network connection of the TV or Blu-ray Disc player from wireless to wired.
6. Change the [Wireless Playback Quality] setting to [Connection].
Reset the speaker system.
If you are unable to resolve your concern, the described symptom may require further troubleshooting. In this case, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Sad but true
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sub was great in the beginning and then had problems with wireless connection. Bought Sonos
No, I would not recommend this to a friendJust ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of buzzing even at low volume. Have read this in other reviews
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobF5,
We are sorry if you're experiencing an audio issue with your SA-SW5 subwoofer. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To start, if you haven't already, let's try to isolate and address the problem by following the troubleshooting on this link:
Sound skips or has noise - https://www.sony.com/electronics/support/res/manuals/5027/39fd6e129f40f54ddd7e93d0ac626ee7/50273451M.pdf
I hope this helps.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy username:
Model Number:
Issue:
Telephone Number:
We appreciate you and your input, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
What bass?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Shocked to see so many high reviews for this sub. Paired with the Bar 9, this sub is lackluster at best. To get any sound out of it, the level needed to be close to or maxed out. Placed on a hardwood floor, this thing rattles from the passive radiator but still does not equate to the thump that one would expect from music or movies. I've tried moving this unit around my living room, including the same spot where my existing sub was. A bit disappointing that a box this size produces such little bass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,
We regret to learn about the rattling issue you are experiencing with your Sony SA-SW5 and the bass sound didn't live up to your expectations. Please allow us to help you and turn this into a better experience. To ensure that you are getting the most out of your BRAVIA Theater Bar 9, make sure to run Sound Field Optimization so that the soundbar can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room.
For the bass sound quality, this usually depends on the size of the listening room, and the location that the subwoofer is placed in the room. To enhance your overall bass sound listening experience, follow the steps below:
• Press SW volume + or BASS + on the remote control of a compatible model to increase the subwoofer volume.
• Set the night mode to off. For details, refer to the Operating Instructions supplied with a compatible model.
• If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. You can check the subwoofer sound by emitting the test tone.
Ref: No sound or only a very low-level sound is heard from the subwoofer. - https://www.sony.com/electronics/support/res/manuals/5027/39fd6e129f40f54ddd7e93d0ac626ee7/50273451M.pdf
A separate article is also available if the subwoofer or rear speaker cuts out or makes noise on this link: https://www.sony.com/electronics/support/articles/00200429
If the problem persists, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Do better Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it for the price… the bass is not punchy… lots of better options out there.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 123rs, Thank you for the feedback on your experience with your SASW5. To ensure optimal performance with the subwoofer, please follow the steps below:
Press SW + on the remote control of soundbar/audio system to increase the subwoofer volume.
Set the night mode to off. Please refer to your audio system's manual
If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. Play the built-in demonstration music by following the steps below and check that the sound is output from the subwoofer.
Power up your home theater system with the booming bass of the SA-SW5 wireless subwoofer, designed to pair seamlessly with your HT-A9/A7000 Soundbar to deliver an immersive cinematic experience. A simple wireless setup adds 300W1 of powerful bass to all of your favorite content for an authentic home cinema feel. Thank you for choosing Sony! -Sam
Take your $700 and put it where this sub would b…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously. A pile of $$ would sound as great as this does once the soundbar fails to connect to your Bravia app for no reason. This sub does nothing because their soundbar routinely does nothing. There is no way to tune the sub without their Bravia app. The app doesn’t work 90% of the time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nope, thank you for taking the time to share your feedback. We sincerely apologize for the frustration you've experienced with the connectivity issues between your soundbar and the Bravia app. We understand how important it is to have a seamless experience and we are sorry that we fell short in this instance.
To help resolve the connectivity problem, we recommend following the troubleshooting steps outlined in this article: https://www.sony.com/electronics/support/articles/00299311?utm_source=glean
We hope this guide will improve your experience with the soundbar, the subwoofer and the app.
If you continue to face issues, please don’t hesitate to reach out to our customer support team for further assistance at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Estefany
Not strong enough
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish there was more base! Or at least the ability to add two of these together to give some actual bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Andrew, We are sorry to hear about your experience. Please turn up the volume by pressing the Press SW (volume) + or BASS + on the remote
control of a compatible model to increase the subwoofer volume. Make sure to locate the subwoofer and a compatible model as close as possible and no obstacle between the subwoofer and a compatible model.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Brenda GM is a superstar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brenda Cortes went above and beyond to help out with an issue I had with a subwoofer from Sony. You need more managers like her. She helped me out big time where Sony was lacking in support. Thanks Brenda
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NeilB, we're glad you had a great experience with your purchase! We hope you are enjoying our product. With 300W of deep bass sound from a powerful 180mm driver and passive radiator, this subwoofer boosts the impact of everything you watch and listen to. Enjoy booming explosions and the deepest beats you've ever heard without distortion. You'll also hear clearer voices and extra fidelity for truly authentic soundtracks. Thanks for choosing SONY. ~Earl
Comparing with Sonos and Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to Sonos Arc and Bose this one performed low both on its sound quality and clarity. The Sony subwoofer doesn’t have bass when compared to sonos and Bose. Tested it connecting to a Sony OLED tv as well as Bluetooth Spotify from iPhone. This one needs a lot of improvement.
No, I would not recommend this to a friendNot what it used to be
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The prior model st5000, hands down 5 times better than this new separate purchased sound bar sub woofer rear speakers. The bass on this is LACKING, for the price? Not worth it, please go for the bose 700/900 series
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Oskapers, we're sorry to hear that you have an issue with the bass on your SONY unit. We'd like turn your experience around with this Wireless Subwoofer. If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from
the subwoofer may be difficult to hear. You can check the subwoofer sound by emitting the test tone. Press SW (volume) + or BASS + on the remote control of a compatible model to increase the subwoofer volume. Please check this link for more information:
https://www.sony.com/electronics/support/res/manuals/5027/39fd6e129f40f54ddd7e93d0ac626ee7/50273451M.pdf
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Fair
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but for the price I expected a little more power and reliability with connectivity, I had to move my router to avoid interference and audio issues.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Isaac, thanks for choosing and purchasing our product. We're glad you like the sound quality of the SASW5. We're sorry to hear that you have issues with your SONY unit. You can Press SW (volume) + or BASS + on the remote control of a compatible model to increase the subwoofer volume. For connectivity, if there is an obstacle between the subwoofer and a compatible model, move or remove it. Locate the subwoofer and a compatible model as close as possible. Change the [RF Channel] setting to [Off], and then change to [On] again. You can check this link for more details:
https://www.sony.com/electronics/support/res/manuals/5027/39fd6e129f40f54ddd7e93d0ac626ee7/50273451M.pdf
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
With 300W of deep bass sound from a powerful 180mm driver and passive radiator, this subwoofer boosts the impact of everything you watch and listen to. Enjoy booming explosions and the deepest beats you've ever heard without distortion. You'll also hear clearer voices and extra fidelity for truly authentic soundtracks. Thanks for choosing SONY. ~Earl
Sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced, weak, no real punch for a sub. Look at a wired sub. Sony disappointing. Look for other brands.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KurtD,
We are really sorry if price and bass sound of our SA-SW5 subwoofer didn't live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For the bass sound quality, this usually depends on the size of the listening room, and the location that the subwoofer is placed in the room. To enhance your overall bass sound listening experience, follow the steps below:
• Press SW volume + or BASS + on the remote control of a compatible model to increase the subwoofer volume.
• Set the night mode to off. For details, refer to the Operating Instructions supplied with a compatible model.
• If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. You can check the subwoofer sound by emitting the test tone.
ref: No sound or only a very low-level sound is heard from the subwoofer. - https://www.sony.com/electronics/support/res/manuals/5027/39fd6e129f40f54ddd7e93d0ac626ee7/50273451M.pdf
I hope this helps.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy username:
Model Number:
Issue:
Telephone Number:
We appreciate you and your input, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
Weak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$700 for weak bass, hard pass. Ill be returning this medicore sub. Cant even notice its on unless you have volume cranked 50 plus and even then its not enough to hear it unless your ear is touching the fabric of the subwoofer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Teddy,
Thank you for reaching out to us with your concern. We regret to learn about the rattling issue you are experiencing with your Sony SA-SW5 and the bass sound didn't live up to your expectations. Please allow us to help you and turn this into a better experience. To ensure that you are getting the most out of your Sony audio system, make sure to run Sound Field Optimization so that the speaker system can calibrate its performance to your environment, and that it sounds like it was engineered to be in your room.
For the bass sound quality, this usually depends on the size of the listening room, and the location that the subwoofer is placed in the room. To enhance your overall bass sound listening experience, follow the steps below:
• Press SW volume + or BASS + on the remote control of a compatible model to increase the subwoofer volume.
• Set the night mode to off. For details, refer to the Operating Instructions supplied with a compatible model.
• If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. You can check the subwoofer sound by emitting the test tone.
Ref: No sound or only a very low-level sound is heard from the subwoofer. - https://www.sony.com/electronics/support/res/manuals/5027/39fd6e129f40f54ddd7e93d0ac626ee7/50273451M.pdf
A separate article is also available if the subwoofer or rear speaker cuts out or makes noise on this link: https://www.sony.com/electronics/support/articles/00200429
It's unfortunate that you are considering returning the unit. If you still have the unit and you need further assistance, may we contact you to help and get more information? If so, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Bad base
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I opted for the larger base and I am very disappointed in it! I have it at max level and still very very little base.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GaryH, we're sorry to hear that you have an issue with the bass on your Sony unit. If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from
the subwoofer may be difficult to hear. You can check the subwoofer sound by emitting the test tone. Press SW (volume) + or BASS + on the remote control of a compatible model to increase the subwoofer volume. Please check this link for more information:
https://www.sony.com/electronics/support/res/manuals/5027/39fd6e129f40f54ddd7e93d0ac626ee7/50273451M.pdf
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Great sub
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing very immersive sub. Would definitely buy again if i needed another
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Electroking, we're glad you like our product. With 300W of deep bass sound from a powerful 180mm driver and passive radiator, this subwoofer boosts the impact of everything you watch and listen to. Enjoy booming explosions and the deepest beats you've ever heard without distortion. You'll also hear clearer voices and extra fidelity for truly authentic soundtracks. Thanks for choosing SONY. ~Earl