Customer Ratings & Reviews

Hi Ksimp, Thank you for the awesome feedback! We're glad you're enjoying overall performance of the speaker. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and saltwater resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. -Carl

Hi Wemmy, thank you for purchasing our product. We hope your brother likes it. Compact, lightweight and easy to carry, the SRS-XB23 combines punchy bass sound with a tough, durable, go-anywhere design. Thank you for choosing SONY. ~Earl

Hi JaneC, That's awesome! We're very happy to hear that these speakers were a great gift for your son in law. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for choosing Sony! -Jess

Hi Papa, Thank you so much for the great review of your XB23! It is so good to know that you love this speaker! Go anywhere with full, crisp sound in a lightweight, stylish design. The XB23 is IP67 waterproof, rustproof, dustproof, and shockproof, with up to 12 hours of battery life, so your music never gets left behind. Keep the good times going with super-efficient USB-C charging, and control sound settings with the Sony | Music Center app. Thanks for choosing Sony! Erin

Hi KiaM,
Awesome! This is a great gift and we're happy to know that your mom is enjoying her new headphones. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and saltwater resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for choosing Sony! - Kris

Hi Cookie, we are glad that you are satisfied with your purchase! Go anywhere with full, crisp sound in a lightweight, stylish design. The XB23 is IP67 waterproof, rustproof, dustproof, and shockproof, with up to 12 hours of battery life, so your music never gets left behind. Keep the good times going with super-efficient USB-C charging, and control sound settings with the Sony | Music Center app. Thanks for choosing Sony! Erin

Hi Timothy, Awesome! We're glad that the speaker works great. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi Tiogio25, Awesome! we're thrilled to hear that you are enjoying your Bluetooth Speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi Abcdef, That's awesome! Thank you for giving the XB23 a perfect rating! We really appreciate the recommendation. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thanks for choosing Sony! -Sam

Hello Mpdjr1975, We are happy to hear about your experience with the unit and the service you received. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. It's nice to hear that you were assisted well by our local dealer. Thanks for choosing Sony!

Hi Samuray007,
Thank you for such a great review. We're glad that you are enjoying your new speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so her music never gets left behind. Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! - Kris

Hi JoannaC90, We appreciate your time in sharing this honest review. We value your opinion and we would like to apologize if the unit did not meet your expectations. Glad to know that you appreciate the quality of the XB23. To get the most out of the volume, please try the different sound modes found in the Sony Music Center app. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You may also try the STEREO PAIR in which 2 SRS-XB23 speakers are required. By connecting 2 speakers via BLUETOOTH connection, you can enjoy a more powerful sound. Thanks for sharing your feedback and for choosing Sony! -Jess

Hi kenm,
Thank you for sharing your experience with the XB23. While we are glad that you like the portability and easy connection of the Bluetooth Speaker, we regret that we were not able to meet your expectations with the sound. If you haven't yet, please update the software as it helps to improve the overall performance of the speaker. As far as your experience with sound quality, you may change the control sound settings with the Sony Music Center app for best sound quality that suits your preferences.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:

We appreciate you and thanks again for shopping Sony!

Regards,
Kris

Hi Pinkpicket, Wow! You definitely made the right choice with this speaker! We're glad this speaker were a great gift for your son. Good to know that he's happy and enjoying the sound quality and overall performance of the speaker. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you so much for the 5-stars review & feedback and for choosing Sony! -Jess

Hi nophoto,
Perfect! This is a great gift and we're glad your daughter is pleased with her new speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so her music never gets left behind. Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! - Kris

Hi SonySpeaker, That's fantastic! We're really happy to hear you love everything of our XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you so much for giving the product a perfect rating! -Jess

Hi Okay, Excellent! We're really happy to hear you love everything—especially the incredible sound quality of our XB23 EXTRA BASS™ Portable BLUETOOTH® Speaker! The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thanks for choosing Sony! -Jess

Hi Acarranza91,

Thank you for sharing your feedback with the SRS-XB23 Bluetooth Speaker. We regret to hear that the battery life did not meet your expectation. We'd like to help troubleshoot and make this a better experience for you. Please make sure that the speaker has been charged sufficiently. Use the supplied USB Type-C® cable to the DC IN 5V port on the speaker and the other end to a USB AC adaptor on AC outlet. The built-in battery life actual performance time may vary from the time due to the volume, songs played, surrounding temperature, and usage conditions. You may open this link below with information about Built-in battery life of the Bluetooth Speaker:
https://helpguide.sony.net/speaker/srs-xb23/v1/en/contents/TP0002800281.html
If you are unable to resolve your concern, please email us at [email protected] with the following details:

Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Kris

Hi Raysspeaker, Great! We are glad to hear that you are enjoying your new speaker. The XB23 is rated IP67 waterproof and dustproof resistant with up to 12 hours of battery life so your music never gets left behind Keep the good times going with super-efficient USB-C charging and control sound settings with the Sony Music Center app. Thank you for choosing Sony! Erin

Hi PegD, We're truly happy to hear your daughter loves her new SRS-XB23 speaker. The SRS-XB23 speaker features EXTRA BASS for a deep, punchy sound and with a battery that can last up to 12 hours. The newly developed X-Balanced Speaker Unit in the XB23 achieves high sound quality and powerful sound pressure for a richer, deeper, more rewarding listening experience. The speaker is also waterproof and salt water resistant—so you've no worries using it by the sea or the pool—and there's no problem washing it either. Thank you for sharing your feedback and for choosing Sony! -Jess