Customer Ratings & Reviews

Thought this was the best for the money. Many reviews talked about the picture freezing. I thought an update would take care of that if it happened. It happened, I updated, still happened. Picture good what it works. The other reason I got this unit was to play back my SACD and my DVD-A, for that its flawless!! I then picked up the Panasonic 820. Picture and control wise, it blows away the Sony.

The Blue-ray unit powers up quickly and has great color and the sound from my speakers is bring life to the room.

I’m on my second unit. The first unit was occasionally unresponsive to both the remote and direct button presses and required unplugging to reset. The second one has been okay so far. Sound quality and image seem fine. I just hope it lasts.

Received the Sony UBP-X800M2 UHD player and it does the job that's expected for a 4K Blu-Ray disc player. No issues with installation and playing 4K movies, Blu-Ray movies, DVD movies, or even music CDs. No issues with HDR on movies and I haven't noticed any issues with Dolby Vision, except that you have to manually turn it on and off. That's a first world inconvenience, but not a dealbreaker. I stream the majority of my movies now, but having a quality disc player for movies that have already been bought is worth the investment.

Simple to setup and absolutely no issues with Dolby Atmos or Vision

it works great will buy again easy to set up look like it will last forever

We've owned this for almost 2 years now and at this point it is just kind of OK. There are enough "wrong format" errors when inserting DVD, Blu-Ray, or 4K discs to be obnoxious. Ejecting the disc tray and closing it a few times normally resolves this issue. The same DVD and Blu-Ray discs work fine in other players, namely our PS4 and PS5. We've also encountered quite a bit of skipping, frame drops, and just outright picture loss. Again, does not happen with the same disc in other devices. When it does work the picture looks great. It's just a shame that every time we go to watch a movie there is a high probability of some error occurring when either trying to start the movie or during the movie.

This unit will play DVD's, Blu-Ray, HDR (4k Ultra) and CD's and from a USB device or network media server. The setup is easy and it can connect to your network via an ethernet cable or wireless. It also has Bluetooth and will connect to paired headphones or speakers! The volume control on the remote is not universal, and it will only connect to 14 of the main TV brands. It also has built-in apps for Amazon Prime Video, Netfix and YouTube

Excellent Blu ray, I'm a big fan of Sony products.

I have the X800, not the X800M2. Mine boots slow, about 10 seconds minimum. Splash screen sits there a long time, and is in 480p. No option to upgrade the menu and splash screen to 1080p. Does not always recognize theres a disc in the tray at startup, I often must hit eject twice to get it to recognize the disc. Three times it has frozen up completely and wont even turn off, so I must unplug it. Takes forever just to turn off! I hit the button on the remote and it's 18 seconds later the LED is off. ***Wow.*** For the HDMI controls, its often overridden by the TV - I hit play, and my Yamaha reciever opts for the TV input (over fiber optic) rather than the higher bandwidth feed straight from the HDMI from the player. Annoying, but you may not get that if you use a 4k enabled amp (mine is 1080p compatible fed by the second HDMI output for audio). Menu is very slow to boot apps. Does not always remember the position you were at on a disc, so I must often navigate to the position I was at... I would definitely go with Panasonic if I had to do it again - never had issues like these with my Panasonic Blu-Ray player.

Fast and easy transaction! Purchased on-line and picked up in store. Purchase was ready in about 30 minutes.

Bought to replace my Blu-Ray player in my PS3 when that player would no longer play DVDs. Connected easily and interfaces well with my LG TV.

I waited for a while to buy this until it finally went on sale, it was worth the wait. It's a very solid unit, loads fast, the only negative is the remote could be a bit nicer considering the price of this unit.

Great bluray machine. Fix my problem with reading some dics. Love it

This model seems to have inherent flaws that are chronic and cannot be corrected by updates or settings. Frequently plays dvd with wrong aspect ratio. Slow response time to remote. Displays captions that cannot be turned off easily. Poor build quality. Drawer operation noisy. Definitely would not recommend or buy again. Avoid.

There's not a tremendous amount of 4k UHD players our there, most are several years old as mfr's seem to have lost interest in the market. I bought my Sony UBP-X800M2 with my new TV years ago from BB. I enjoy watching 4k UHD movies but found out early on that if the movie lasts 1.5hrs or so, that often I start to have pauses/freezes in the movie or sound cuts out. This is a common occurrence with this player if you search. I've got the latest firmware M45.R.0058 from 5/30/2022 and does not help address a problem seemingly with hardware design that doesn't allow the player to stay cool. Other than that 1 annoying issue, which is significant if the freeze happens at a crucial point in the movie and why it gets 2 stars, it's a fine player for the price. I'm looking to move to a Panasonic because this one issue frustrates me.

Product was recommended when installing new TV and we took Geek Squad advice! Excellent decision to have installed at the same time!

I have two of this model. Love this TV. Great color and with the Sonos Beam the sound is like a movie theatre.

Loved it perfectly fine player except you have to manually switch to Dolby vision

I brought this blu ray player it came with 2 movies and really I can’t say nothing bad