Customer Ratings & Reviews

Plays in 4k UHD. Every now and then I have freezing issue. The UI is terrible looks like 1080p to me

This is a Best Buy review more so then the player. You see I could not use the player as it was missing the remote. Here is the story. Bought an excellent condition open box which is supped to have all the equipment but maybe missing paper. Once it arrived I opened it excited to give it a try. Poorly packaged and missing the remote. I decided to take it back to the local store since you need the remote to operate this model. Took it back to Peoria IL store then went to the electronics department to look at what they could do for me. When I explained the situation to the worker and asked him if they could help me with a discount on the new model for my problems he said we did help you we gave you your money back. I said well the issue was BB sold me an excellent condition player without a remote so by definition on your site it was not in excellent condition. Then I was required to drive 40 miles to return an item that was not as promised and your answer is that you allowed me to return the product. He said “yes”. As I walked away I said this is a terrible way to treat a customer after your company made an error. Interestingly I checked on another open box online and there was one in open box excellent condition at Peoria IL store. Same place I took my excellent condition pieces missing player. Wonder if they put a remote in it or just recreated the same problem for the next customer. What has happened to you Best Buy?

We have always wanted a 4K UHD player. Now that we have one, I cannot stop buying 4K UHD dvds.

Buy a different brand. I now have a playwr that wont play any disc and wont let me update. Just read the forums. Look elsewhere for a 4k dvd player.

Initially, I was extremely pleased with this player. It has had very light usage since purchased. Sony has always had a good reputation for their products. Well, no longer with me. Initially, the unit would not power on with the remote. Then, it would only open and close the tray. Finally got it to do a firmware update still could not play a dvd. Now, it will not power on, with either remote or unit power button. Seems there is a consistent problem with these units in logic board. 15 cent diode goes out and Tessa $300 unit. I’m done with Sony and will pick up another mfg unit to replace this with. Yep, real disappointed.

Excellent piece of equipment! Price was awesome for Black Friday. Pairs well with my sound equipment and TV.

Just threw this player away. It attempted a software update and died. Sony support says it can’t be repaired. The previous Sony blu ray I had overheated and died. Don’t Waste your money on Sony. Will probably buy a Panasonic replacement. Site will not let me give zero stars.

I wish I could say this is a great unit, when it worked it was a very good unit, picture sound top notch. (Had it for about year and a half). The first couple of up dates went okay but started freezing up had to unplug to get out of what ever loop it was in, Happened when I was steaming Netflix or amazon, but then the last up date killed it. Would freeze up two three time in 15 min (had to unplug), while streaming, then the sound on the blu-ray or the 4k went, I finally gave up. I had read reviews from poeple (when I first purchase) who had these issues but I thought Sony would have work out these issues and it would be okay to purchase the unit, no such luck. I have read recent (12-28-22) reviews from people who are still are having the same problems and Sony still has not resolved these issues. Whats up Sony, planned obsolescence?

Sony player is not worth time. Had one Returned 1 week later due to freezing. Had second 60 days same issue, picture fades out and then feeezing. threw it in trash, bought a Panasonic up 420 which is cheaper all the features and wow picture and sound is much much Better

WARNING!!!!!! --- DO NOT BUY the Sony UBP-X800M2 !!!! Their website help forum is LOADED with people whose machines freeze up constantly. I purchased one at BestBuy 2 days ago, and it won't play ANY Blu-ray disk without locking up!! The crappy machine won't even eject the disk. You have to unplug from the wall and reset just to get the disk out. I've tried about 8 discs so far. I wish I had read the forums before purchasing, because this is a COMMON OCCURRENCE. SONY MAKES JUNK!!!!!!!!!!! I'll be returning mine to the store this evening.

Exactly what I wanted. Works great.does what I wanted

People still are buying disc players? So antiquated .

Junk android ran crap. Died after a year. NEVER buying Sony again. Avoid all Sony and save some money.

JUNK, I HAVE PLAYED MAYBE 15 TO 20 MOVIES IN IT AND IT QUIT WORKING.

Doesn’t say anything about if it’s compatible with my samsung 8k tv?

I purchased UBP-X800 three years ago from BestBuy. Since last 12 months it stopped working. Every time I insert a disk it did not recognize it and displayed No Disk message. I tried everything from updating the software to factory reset but nothing worked. I followed community weblogs but no luck. Today I contacted Sony customer support and they had no clue as why an expensive BD player is not recognizing the disk. I never had bad experience with my Cathode ray Sony TV or Sony Cyber Shot Camera. This time Sony failed to deliver a quality product

This is the second one both done not work. Barely used sony replaced the first dvd player it was under warranty now the new one doesn't work do not buy

I purchased this player and it did not last two years. The unit began to no recognize all dvd's then it just quit, the power will not come on at all. A piece of junk from my experience

One Star is too much! locks up and freezes constantly regardless if disk is clean or not. Absolute junk!

Bought a whole new system - TV, This 4K Blu Ray, Stereo.... The only 2 Sony products both give me issues. I have NEVER been a Sony fan but was talked into these based on the sales guy and reviews. My TV just shuts off randomly and this Blue Ray player has been so finicky......works some times....doesn't others. I now keep an older blu ray hoooked up so when the Sony doesn't work I at least have something to watch. Last night the Sony Blu Ray wouldn't power on, we unplugged it and plugged it back in and it powered up but then would not play the movie...tried 4 different movies never got it to work......sticking with my older Pioneer until I can find a Pioneer 4K