Customer Ratings & Reviews

I have the X800, not the X800M2. Mine boots slow, about 10 seconds minimum. Splash screen sits there a long time, and is in 480p. No option to upgrade the menu and splash screen to 1080p. Does not always recognize theres a disc in the tray at startup, I often must hit eject twice to get it to recognize the disc. Three times it has frozen up completely and wont even turn off, so I must unplug it. Takes forever just to turn off! I hit the button on the remote and it's 18 seconds later the LED is off. ***Wow.*** For the HDMI controls, its often overridden by the TV - I hit play, and my Yamaha reciever opts for the TV input (over fiber optic) rather than the higher bandwidth feed straight from the HDMI from the player. Annoying, but you may not get that if you use a 4k enabled amp (mine is 1080p compatible fed by the second HDMI output for audio). Menu is very slow to boot apps. Does not always remember the position you were at on a disc, so I must often navigate to the position I was at... I would definitely go with Panasonic if I had to do it again - never had issues like these with my Panasonic Blu-Ray player.

Bought to replace my Blu-Ray player in my PS3 when that player would no longer play DVDs. Connected easily and interfaces well with my LG TV.

Fast and easy transaction! Purchased on-line and picked up in store. Purchase was ready in about 30 minutes.

I waited for a while to buy this until it finally went on sale, it was worth the wait. It's a very solid unit, loads fast, the only negative is the remote could be a bit nicer considering the price of this unit.

Great bluray machine. Fix my problem with reading some dics. Love it

There's not a tremendous amount of 4k UHD players our there, most are several years old as mfr's seem to have lost interest in the market. I bought my Sony UBP-X800M2 with my new TV years ago from BB. I enjoy watching 4k UHD movies but found out early on that if the movie lasts 1.5hrs or so, that often I start to have pauses/freezes in the movie or sound cuts out. This is a common occurrence with this player if you search. I've got the latest firmware M45.R.0058 from 5/30/2022 and does not help address a problem seemingly with hardware design that doesn't allow the player to stay cool. Other than that 1 annoying issue, which is significant if the freeze happens at a crucial point in the movie and why it gets 2 stars, it's a fine player for the price. I'm looking to move to a Panasonic because this one issue frustrates me.

Product was recommended when installing new TV and we took Geek Squad advice! Excellent decision to have installed at the same time!

I have two of this model. Love this TV. Great color and with the Sonos Beam the sound is like a movie theatre.

This model seems to have inherent flaws that are chronic and cannot be corrected by updates or settings. Frequently plays dvd with wrong aspect ratio. Slow response time to remote. Displays captions that cannot be turned off easily. Poor build quality. Drawer operation noisy. Definitely would not recommend or buy again. Avoid.

Loved it perfectly fine player except you have to manually switch to Dolby vision

Plays in 4k UHD. Every now and then I have freezing issue. The UI is terrible looks like 1080p to me

This is a Best Buy review more so then the player. You see I could not use the player as it was missing the remote. Here is the story. Bought an excellent condition open box which is supped to have all the equipment but maybe missing paper. Once it arrived I opened it excited to give it a try. Poorly packaged and missing the remote. I decided to take it back to the local store since you need the remote to operate this model. Took it back to Peoria IL store then went to the electronics department to look at what they could do for me. When I explained the situation to the worker and asked him if they could help me with a discount on the new model for my problems he said we did help you we gave you your money back. I said well the issue was BB sold me an excellent condition player without a remote so by definition on your site it was not in excellent condition. Then I was required to drive 40 miles to return an item that was not as promised and your answer is that you allowed me to return the product. He said “yes”. As I walked away I said this is a terrible way to treat a customer after your company made an error. Interestingly I checked on another open box online and there was one in open box excellent condition at Peoria IL store. Same place I took my excellent condition pieces missing player. Wonder if they put a remote in it or just recreated the same problem for the next customer. What has happened to you Best Buy?

We have always wanted a 4K UHD player. Now that we have one, I cannot stop buying 4K UHD dvds.

Buy a different brand. I now have a playwr that wont play any disc and wont let me update. Just read the forums. Look elsewhere for a 4k dvd player.

Initially, I was extremely pleased with this player. It has had very light usage since purchased. Sony has always had a good reputation for their products. Well, no longer with me. Initially, the unit would not power on with the remote. Then, it would only open and close the tray. Finally got it to do a firmware update still could not play a dvd. Now, it will not power on, with either remote or unit power button. Seems there is a consistent problem with these units in logic board. 15 cent diode goes out and Tessa $300 unit. I’m done with Sony and will pick up another mfg unit to replace this with. Yep, real disappointed.

Excellent piece of equipment! Price was awesome for Black Friday. Pairs well with my sound equipment and TV.

Just threw this player away. It attempted a software update and died. Sony support says it can’t be repaired. The previous Sony blu ray I had overheated and died. Don’t Waste your money on Sony. Will probably buy a Panasonic replacement. Site will not let me give zero stars.

I wish I could say this is a great unit, when it worked it was a very good unit, picture sound top notch. (Had it for about year and a half). The first couple of up dates went okay but started freezing up had to unplug to get out of what ever loop it was in, Happened when I was steaming Netflix or amazon, but then the last up date killed it. Would freeze up two three time in 15 min (had to unplug), while streaming, then the sound on the blu-ray or the 4k went, I finally gave up. I had read reviews from poeple (when I first purchase) who had these issues but I thought Sony would have work out these issues and it would be okay to purchase the unit, no such luck. I have read recent (12-28-22) reviews from people who are still are having the same problems and Sony still has not resolved these issues. Whats up Sony, planned obsolescence?

Sony player is not worth time. Had one Returned 1 week later due to freezing. Had second 60 days same issue, picture fades out and then feeezing. threw it in trash, bought a Panasonic up 420 which is cheaper all the features and wow picture and sound is much much Better

WARNING!!!!!! --- DO NOT BUY the Sony UBP-X800M2 !!!! Their website help forum is LOADED with people whose machines freeze up constantly. I purchased one at BestBuy 2 days ago, and it won't play ANY Blu-ray disk without locking up!! The crappy machine won't even eject the disk. You have to unplug from the wall and reset just to get the disk out. I've tried about 8 discs so far. I wish I had read the forums before purchasing, because this is a COMMON OCCURRENCE. SONY MAKES JUNK!!!!!!!!!!! I'll be returning mine to the store this evening.