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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3137 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 3,137 reviews
  • Pros mentioned:
    Picture quality, Upscaling

    Rated 4 out of 5 stars

    Fantastic 4K and Amazing Upscaling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4K video player is very easy to use and videos look amazing. 4K UHD discs look fantastic of course, but even Blueray and DVD discs look amazing. The player does a fantastic job of upscaling to 4K. Older Bluerays and DVDs look better than ever.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Good, but a bit pricey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used this much yet, but it is easy to set up and working. The quality seems very good so far. We will see how well it lasts.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Dolby vision

    Rated 5 out of 5 stars

    Sony still leads

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Players may not be used as much as we use to with streaming being more prevalent. These updated devices still come in handy for the Blu-ray and 4K archive just make sure you update your HDMI cable to enjoy the visual and audio quality you expect.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 4 out of 5 stars

    Good machine with a couple of Downsides

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Excellent picture. Syncs with Sony A9G 77in. TV Cons: Dolby Vision must be set manually. (I leave it on by default and turn it off for discs that do not support it. Must be connected to TV and audio sent by ARC or second HDMI out to receiver.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Blu-Ray Player for Multi-formats

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this Blu Ray player in my living room but wanted it for my "den" to be able to play the many formatted CDs & DVDs I have! Rather than playing one format, it's able to read any CD/DVD i put in the machine! Excellent. Plus it's well built and I recommend highly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesH,

      Thank you for the 5-star rating! We're glad to hear that you like the Blu-ray player. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Blu-ray.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Blu-ray player. Easy to hook up and operate. Plus the image quality is beautiful with great depth!

    I would recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    Sony best bang for your buck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because i wanted lossless audio quality. I was not disappointed. Of course you will need receiver + the right audio set up. I immediately bought rambo 5 4k set. Played it on this and it sounded amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great value for the money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily integrated into my system. Works great as i expected. Wish the the remote control had backlit buttons for easier operation.

    I would recommend this to a friend
  • Cons mentioned:
    Streaming

    Rated 4 out of 5 stars

    Overall very happy, but has frozen a few times

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I have been very satisfied with this unit. The main thing I dislike is the complete lack of a display on the front of it. I hate that this and lack of front panel controls are a common trend lately. One thing that keeps me buying Sony players is the dedicated subtitle button on the remote control. Please Sony, don't stop doing this! The only serious issue I've experienced with this unit is that it has frozen completely 2 or 3 times, requiring me to unplug it to restart. I don't think it ever did it while playing a disc, just the streaming apps. It has been a while, so I'm hopeful it was resolved in a firmware update.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New blue ray player

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, no freezing, reading all the blue-rays/dvds I have. The only thing I do no like - manual switch - dolby vision on/off. Still happy with my purchase, heavy, feels like quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sergio,

      Thanks for sharing your review and experience with the 4K player. We're glad that you like the performance of the unit. Your feedback about the controls is also appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Multi-format disc player

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent multi-format disc player. Good ergonomics, user friendly interface, gorgeous image quality. Using it entirely for disc playback. The on-board streaming apps are better served by a dedicated streaming device.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    So Far, So Good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement for one that had issues when playing DVD's. It would stop the video and leave the audio on, or it would stop the audio and leave the video rolling, or it would stop completely for a few seconds then restart from the beginning, or it would stop and shut its self off completely and this would happen several times in a 10 minute time span that caused Me Great Stress and Irritation! The Geek Squad advised me that it would cost more to send it in for repair than to issue a refund for a new model. I did have to pay a little extra on top of the refund for this model, but it's performing admirably and has NO issues with DVD's, Blue Ray's, or 4K Ultra Disk's! It is exceptionally clear and the Dolby Atmos is also very impressive! I'm very impressed with this Upgraded unit and I Pray it does not develop any of the issues that the last one had.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best 4K Blu-ray Player and Best Over all Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very techy so when it comes to buying technology for my home theater I research, research and research so more. This player would always be a result in the searches I did and I can see why. This player is remarkable for picture quality for 4K Blu-rays, Blu-rays and even up converting DVD’s. I bought this strictly for playing movies not for streaming. My streaming I use is an Apple TV 4K. The Sony X800M2 is very quiet, loads discs fast and looks great. I have no gripes about it, even having to enable Dolby Vision takes less then 10 seconds to do so I don’t find it a hassle to do like some have mentioned. My best advice for any product is research, research and research some more so you know you’ve getting some quality and will last. I got this while it was on sale for $200

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oppo finally died, this player fills the need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the few universal players available today. If you have a collection of SACD/DVD-Audio disks then this is one of the most affordable options to replace an old player. My Oppo died and I needed a replacement. "New" old stock Oppos are available, but being price-gouged at $1500. For about $200 this player is a steal, but it appears to also have been phased out. If you need one, buy soon as it's not certain that Sony will continue to support even their SACD format in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great universal CD/DVD/BD/UHD disc player value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great universal CD/DVD/BD/UHD player for the money, with discrete IR codes for excellent control system integration.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Dolby vision

    Rated 5 out of 5 stars

    Long Time Customer

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best 4K player I have to date and the first player that I own with Dolby Vision available. Works great with my LG TV.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 5 out of 5 stars

    Best 4K player to date!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 4K player is this best one I ever owned to date. It literally plays any kind of discs. The picture quality looks amazing plus you get Dolby vision with any movie that has it. I highly recommend this player.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Upscaling

    Rated 5 out of 5 stars

    Great Affordable 4k player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Sony UBP-X800M2 Blu-Ray player. I have really enjoyed watching 4k movies. It also plays non4k movies as well and upscales them. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love my Sony soundbar system!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar (plus rear satellite speakers) are absolutely awesome. The sound quality is amazing, great bass response and vocal clarity. Easy blue tooth connectivity through the Sony app. Have had this systems for several years and have only had to re-pair the subwoofer to the main unit once! Spent a lot of time in the store comparing this one to a comparable Bose system and I think I made the better choice!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    4K Blu-ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed the ease of use The picture was great 4K and Blu-ray and regular DVD all played as I expected it would I would recommend this product to anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonytv, We are thrilled to hear that you’re having such a positive experience with the UBP-X800M2! It's wonderful to know that you found it easy to use and that the picture quality fulfill your expectations with stunning 4K, Blu-ray and regular DVD playback.

      Thanks for choosing Sony and for your recommendation, it truly means a lot to us!
      Best regards,
      Estefany Sony_US