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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3137 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 3,137 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Samsung 4K was destroyed by power surge. I bought this Sony to replace it, and I'm much happier. The Sony has some heft to it, and looks nice in the rack. The old Samsung was cheap plastic with a curved front, and vibrated like a washing machine with an unbalanced load when certain discs were played. The Sony gives more information on the source formatting. In every way it is better, for about the same price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    4K beauty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crystal clear, fast operating, extremely easy to understand

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony UBP-X800M2 4k Players

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to go with this player as it also plays 4k bluy rays. I was very impressed with the easy of use, simple menu navigation and amazing 3D picture quality. The Sony UBP-X800M2 really does provide a better picture and better sound than the cheaper players. This player will help you get more performance and enjoyment from your discs, TV, and speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    I want to love it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great, works great with my Sony TV...the reason I gave it 4 out of 5 starts is because you have to manually select Dolby Vision rather than the player auto detecting. This is the birst 4k player that I've had to tell the player whether to use HDR10 or Dolby Vision. When you buy players at this price point, you should not have to tell it how to function. I would not recommend due to this single issue; however, if your 4k TV doesn't have Dolby Vision, this would not affect you.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gary214, thank you for taking the time to share your feedback about the player. We regret that some feature failed to meet your expectation. We will pass this to the proper team for the betterment of our product. Over all, thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    No automatic Dolby Vision

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice build. Good price. I would have given 5 stars if Sony would make "Dolby Vision' automatic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Companion for that new 4K HDR OLED TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Investing in a new large 4K HDR OLED or like TV? Then this is a great companion at a reasonable price to maximize that investment if you will be keeping your disk collection. I have been very pleased. I haven't used the streaming feature as I already had a Roku streaming device that I use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 10 year old Samsung unit. This one is way heavier, real metal. It is fast and the picture and sound is awesome, highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chief, we're glad you are enjoying your new player! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Willie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, simple features quite useable, strong clarity

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Bluray player

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes a good product. Great picture, simple controls and easy set-up.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Sony - UBP-X800M2 - Streaming 4K Ultra HD Hi-Res A

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good 4K unit however started to freeze functions frequently forcing me to unplug it to reboot. All my audio/video are attached to a Home Entertainment system including power management hence is a hassle to unplug any units. I like this Sony 4k model's features and performance I use my system every day and for long hours. Fortunately this happened during the extremely short time of the Store's Returns policy of 15 days !!! too short for those who don't use frequently like I do. I like to believe I just got a faulty unit so I returned. BestBuy replaced with a similar unit and I bought a 2 years Service Plan for the piece of mind. Best Buy didn't have in stock and I had to wait for the replacement shipped from California. My advice on electronics if you are a frequent user, use them as much you can within a Return or Warranty period, buy a Service Plan if the product is worth it. Have a back up unit to use if your main unit is on service or shipment of replacement. Sometimes electronic equipment need a break up time just like a brand new vehicle.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Easy to use. Would recommend this product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrendaCarter, thanks for sharing your great experience with the Sony - UBP-X800M2! We're glad to hear you've found it to be easy to use, and with the 4K enhancement you can see everything in finer detail than ever before, so you feel like you're seeing the real thing. We hope this continues to be an enjoyable experience for you, and thank you for choosing Sony! Regards, -Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Blue-Ray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great blue ray player. A little expensive but I'm sure it will be worth it over the life of the player.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 4K Blu Ray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of equipment. Terrible customer service during the purchase process.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillK,

      Thanks for sharing your review and experience with the UBPX800M2. We're glad that you like the performance of the 4K player. Your feedback about customer service is greatly appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    DVD player

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine came with more gadgets than I thought. It had very nice quality picture. Very easy to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zipernek62,

      Very nice! We're glad to hear that you like the picture quality and ease of setup of the Blu-ray player. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    A step up from x700

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to return my x700 because it kept freezing. Since it was only 50 dollars more I decided to get this one. I am glad I did it is a big step up in terms of picture and sound quality I am amazed. I did not give this a 5 star because it still has an occasional freeze nothing like the x700 though

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome player

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, easy to install and use. Never overheats like my lg 4k player.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Blue-Ray Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and ease of operation. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice 4K Blu-ray player!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this particular Blu-ray player after doing some research on 4K players. For the money this Sony 4K player is very good, nice pic & sound and quick startup. It’s also built very sturdy compared to my other all region Sony player!! It’s hooked up to my Samsung 75” tv and looks great, even though the tv is not 4K (that’s my next purchase). Highly recommend this Sony Blu-ray player!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great Blu-ray/ 4k Player.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Easy setup, great replay resolution. Overall, very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Muy bueno

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent purchase, recommended. Good quality and value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leco,
      Thank you for your positive feedback! We're thrilled to hear that you're satisfied with your UBP-X800M2. It’s great to know that you find its quality and value excellent.

      Thanks for choosing Sony and enjoy your experience!
      Best regards,
      - Stephanie Sony_US