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Customer Ratings & Reviews

Your price for this item is $328.00

Customer reviews

Rating 4.6 out of 5 stars with 3124 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 3,124 reviews
  • Rated 3 out of 5 stars

    Not as good as E3100 for HD Blu-rays

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The video quality is not good enough. If you search online you will get recommendations that this is the best player but it doesn't provide as good quality video as Sony E3100 for HD Blu-rays. So, I returned this and bought an old E3100. But if anyone wants a 4k player or wants a new player it is recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MAKarim,

      Thank you for the feedback. It is unfortunate that the unit had to be returned. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

      -David Sony_US

  • Rated 5 out of 5 stars

    Solid Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Sony 4K player. When it comes to disc players, I have used Sony exclusively for Blu-ray and never have been disappointed. This particular unit is solidly built and doesn’t feel cheap. Also it is full component width and matches the rest of the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best bang for the buck multi-format player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not connected to a Dolby Vision television, so having to manually switch that feature on is not a concern for me. I have played many formats including 3D blu-ray, DVD-Audio, SACD, DTS CD, Dolby Atmos, and multiple formats on the USB drive. Only froze on me one time so far. For the money (on sale), it's hard to beat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have watched several Blu-Ray movies and 1 4K movie during the mont we have owned it. It automatically pairs with my Sony TV with the HDMI connection. Everything looks great. Easily connected to my Wifi. Absolutely no issues so far. I purchased it on sale so it was relatively easy on the pocket book.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok, good sound, so so controls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Form factor and mounting options. Pretty good. Limited inputs so that's just so so. Primary complaint is doesn't always connect audio when it connects HDMI. Have to cycle through inputs to get it to pick up the audio. There are probably better options.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JTNRWC,

      Thank you for taking the time to share your feedback on the UBP-X800M2 4K Ultra HD Blu-ray Player. We appreciate recognizing its potential.

      And we sincerely apologize that you are experiencing intermittent audio connection issues with the HDMI, which is requiring you to cycle inputs. This is often a communication issue (or "handshake" error) between the player and the connected audio device (Sound Bar or AV Receiver). Please try the following troubleshooting steps, which are specifically designed to re-establish a reliable HDMI connection:

      1. Re-Establish Audio Connection - First, ensure your audio device is actively "listening" for the player's signal: Confirm the input selector on your Sound Bar/AV Amplifier (receiver) is correctly set to receive the audio signals from the Blu-ray player.

      2. Perform a Full Power Cycle - A complete power reset helps clear communication errors between devices: Please unplug the UBP-X800M2 Player and your audio system/TV from the wall outlet for 2 minutes. Disconnect the HDMI cable connecting the player to the audio system/TV, then firmly reconnect it. Plug the audio system/TV back into the outlet first, and then plug the Blu-ray player back in.

      3. Try connecting the UBP-X800M2 Player directly to your TV and test if the audio issue persists when bypassing the AV/receiver or Soundbar

      For advanced troubleshooting and detailed setup instructions, including HDMI and audio settings, please refer to the player's reference guide (Page 28 addresses common sound output issues):

      Reference Guide: https://www.sony.com/electronics/support/res/manuals/4740/043cf5641adf90fb7113c8029fdb0239/47408221M.pdf

      If the audio issue continues after trying all these steps, we recommend contacting our technical support team for further assistance:

      Contact Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

      Your feedback is valuable, and we really appreciate you considering Sony products!

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Good quality player

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Blu Ray player. It offers very little for extra internet connections like music or movie apps. Thats the Only downfall. I would say its also a little too wide. As its new on the market it may take some time until they get smaller and offer more apps. I would recommend this to others though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blu Ray Goode

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't write reviews. I'm 70, need the aid of reading glasses, and my hands shake,rattle, and quiver, but machine good.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NEW AND IMPROVED VERSION.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had purchased the Sony UBP X800M Streaming 4K Ultra HD Hi-Resolution Audio Wi-Fi Built-In Blu-Ray Player in 2017. This is the latest version of the one I already had and it's even better than the original one. If you love 4K Ultra HD movies like I do then you won't be dissapointed!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent, but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given this 5 stars because the video was exceptional and the audio was exceptional, BUT... I also tested it against the Panasonic UB420. The 420 was noticeably better in certain shots in certain movies for 4K and 1080p. The Sony's audio processing is still better though, but if you're that much into audio, you probably already have better audio gear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    best 4k player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Picture. Amazing ATMOS sound. Very Easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A no worry buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this player. I bought mainly for the SACD and DVD-Audio in one player. It does not disappoint. It is whisper quiet and sounds great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced non UHD Sony. Easy swap out. Incredible picture!! Hope I can figure out how to sync it with my old Harmony remote. I would recommend this to others....truly I am astounded by the picture quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay But a Little Disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't really use this very much. Seems to be very well built. We watch most stuff with CC turned on. One thing that we haven't been able to figure out yet is adjusting the CC text size. We've never had an issue before with previous DVD's or Stream Watching but with this thing haven't been able to reduce the text size enough yet! Also Dolby Vision is turn off by default so you have to turn it on each time you use it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome dvd equipment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the Sony DVD you did that I purchased at Best Buy. The salesperson was awesome and highly recommended this Sony unit. It was a little more than I planned on spending but I know Sony's good equipment and it complements my Samsung TV Soundbar and subwoofer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture with 4K movies

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The difference between a standard blu-ray picture and the 4K picture doesn't seem like it would be noticeable, but it is so much better. The features on the player (streaming Netflix, Hulu and Amazon Prime) are nice, but it would be better to allow downloadable apps (like Disney+, Peacock, etc.)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Sony 4K player

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent player! The 4K upscaling is terrific and Dolby Vision compatible. The downside is you have to turn it on manually, which is easy and fast. Other than that, one of the best 4K players on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality for a fair price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality for a fair price. I haven't tried it yet on 4K blue ray, but I expect it to be as good as it is on 1080p.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money. I upgraded my 4K player from a Sumsung to this Sony model and it has met my expectations. This player has high end features. Picture quality is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spectacular!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Astonished with the quality and build of this sony product!! This an upgrade over the previous 800 model!! The setup was easy and the pic quality and sound was all of that and some!! Thoroughly enjoying this player!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big step up from std. VCR.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This blew my wife away compared to our old VCR. Wife is really happy for all the new movies she can play with Grandkids.

    I would recommend this to a friend