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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3137 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 3,137 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Player

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice player. Easy set up. Easy to use. No freezing problems like my old player.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good Disc Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My girlfriend has an extensive blu-ray collection. This unit provides decent picture and enough options to affect quality output without being excessive. It may be me, but has disc playback always been this slow? I recommend a streaming device as opposed to disc players, but it serves it's purpose.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Audiophile,

      Thank you for your review! We're glad to hear that the UBP-X800M2 provides a good picture and the right amount of options for your needs. We designed this player to be a reliable and high-performing unit for extensive physical media collections, and we're happy to know that it is serving its purpose so well. We hope your girlfriend continues to enjoy it!

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a LG Blu-Ray player that I’ve had for seven years. The first thing I noticed was the gigantic change in the surround sound. It was unbelievable. So much better. The picture was crystal clear and I believe the colors were better. I don’t have a 4K television yet, that will come before the end of the year so I can’t say how that looks. All I can base my review on is the difference between the new Sony 4K player and an older LG. Love this player and would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Display

    Rated 4 out of 5 stars

    ZERO display of anything

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality of this player is no doubt superb and I couldn't be happier with that. The completely blacked out front with absolutely NOTHING displayed on the front gets old. There are so many times that I pause a blu and would like to know how far I am into it on the front display (that's just one example). That solid flat black front panel is exactly as it will look once you plug it in. Even the power light is almost invisible. Sometimes I don't know if it's on or not. I liked that look at first, but functionality wise it stinks.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    DVD-Audio, the feature I forgot about

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought Sony UBP-X700 because I thought it had everything I wanted. Then I discovered that UBP-X800M2 has DVD-Audio playback. I have some DVD-Audio discs because I used to own a DVD-Video/Audio SACD player. DVD-Audio is an obsolete high resolution audio format that lost the format war with Sony's SACD format. I would not have expected an Sony product to include DVD-Audio. DVD-Audio plays Dolby Digital 5.1 with lossy compression on DVD-Video players. On this player my DVD-Audio discs play 5.1 channels 96kHz/24bit resolution with lossless compression. Compare that to CD 2.0 channels 44.1kHz/16bit. My Beatles Love and Dire Straits Brother's in Arms anniversary edition sound perfect. Vinyl analog lovers don't know what they are talking about. As a video player UBP-X800M2 lacks apps for streaming services, but I have those on my TV. The network video player connects easily to my SiliconDust HDHomeRun connect.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    good work.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far an excellent product. the delivery was excellent. thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Allblacks2015,

      Thank you for choosing Sony!

      We’re excited to hear that the UBP-X800M2 Blu-Ray Player is proving to be an excellent product for you and that the delivery experience was smooth. Your kind words encourage us to continue providing quality products and reliable service. We appreciate your support.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Amount of Set-Up Options for Older Equipment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player has an incredible amount of settings that you can adjust. If you are using all new modern equipment, reading the user manual may not matter. However, I'm glad I reviewed all the set-up options for my situation, especially for sound. I combined this new Blu-Ray player with a new 2020 Sony A8H TV, but an old school Yamaha RX-V992 (doesn't even have HDMI inputs) and some older (late 1990s) NHT speakers (5.1 system). This unit actually surprised me how fast it loads and begins to play a 4K HDR Blu-ray disc. I haven't had any loading, skipping, or drop out issues while playing. The picture quality to my Sony A8H is excellent. I liked that this unit had a coaxial out feature because that was the only high sound quality input I had remaining to attach to on my old Yamaha. After reading all the sound set-up options in the users manual I was able to get some fantastic sound out of this old audio system playing through the UBP-X800M2. I played the 4K HDR movie Bohemian Rhapsody. The incredible sound coming from my old audio system with Queen playing at Live Aid literally had me sitting there in awe with a little tear forming in the corner of my eye. I couldn't be happier with the sound reproduction out of my old audio system thanks to the many audio set-up features/options of the UBP-X800M2.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 5 out of 5 stars

    Multi facited player

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dolby Vision and HDR playbook looks great. Hasn't glitched on any 4k disc. I have a dozen DVD-audio discs that sounded great in high resolution surround. Manually switching to Dolby Vision is a minor inconvenience. Media player off USB worked including dts music files. Interface is like browsing PC folders. All in all I'm happy with the purchase and the jumanji and Spider-Man discs included.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    First player I have purchased in a decade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first player I’ve had since the 2010s. I have been using my PS4 for bluray movies. I have since upgraded my TV and wanted to get into 4K steelbooks. So i opted to purchase what I have seen as the best bluray player on the market. So far it doesn’t disappoint. Top notch build quality. It connects great to my Sony TV and I can control the TV with the included remote. Love watching 4K content and have not had any issues. Make sure to wipe down your discs with a cloth before and after use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TWasiuk,

      Very nice! We're glad to hear that you like the build quality of the Blu-ray player. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Good Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a high quality 4k DVD player from a well known manufacturer. The player is packed with loads of features and it complements most modern audio video systems. Although it is a little pricey, it is worth the buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User901889,

      Thank you for the fantastic 5-star review! We're beyond pleased to hear you're happy with your UBP-X800M2.

      You've highlighted exactly what we designed this player to be: a premium, feature-rich device. It's built to deliver the highest quality 4K Ultra HD Blu-ray experience, with support for technologies like Dolby Vision and HDR10 to provide stunning picture quality. The player also offers exceptional versatility with High-Resolution Audio and support for a wide range of disc formats, making it a perfect complement to any high-end audio/video setup.

      We appreciate you choosing Sony and are happy to hear you feel it's a worthwhile investment. Enjoy the show!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 5 out of 5 stars

    Great Value Dolby Vision 4k UHD Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before buying, I searched the net for a reputable 4K UHD Blu-ray player WITH Dolby Vision. This model came up onmultiple lists.. Since using I've watched; Ford vs. Ferrari, 1917, John Wick just to name a few. All films looked great. My LG GX actually displayed the Dolby Vision tag and the Atmos audio processing has been great too.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Tech Insider Network Member

    Rated 2 out of 5 stars

    Don't buy for Streaming Services

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First I'll start with the Bad/Disapointing/Hard to Explain. Compared to the previous version of Sony UHD BluRay players this player only supports 3 Streaming Apps, so if you have an online Video Library, forget about accessing it from this player. I contacted Sony, to verify this was not part of a future release, and was told in no uncertain terms apps cannot be added to this player (in the future). So the only apps you get are: Netflix, Prime Video and YouTube (paid). No MoviesAnywhere, Vudu, Hulu, UV (going away anyway).... So if you've been collecting titles, and storing UHD in the cloud you wont be able to access them, even though the previous version of this player UBP-X800 had these capabilities. Be fore warned, there is no info in their manual to identify what apps are available (asked Sony about this; no real answers why). So how does it work with UHD 4K discs, most excellent. This is is my second UHD BluRay player, the first with Dolby Vision & Atmos. Now it hard to tell where HDR comes into play and where Dolby Vision come into play. I watched Jumanji (Welcome to the Jungle) on my old player and with the new Sony UBP-X800M2, and there were some "dark" seans that were much more vibrant/decernable on the M2 player. When lighting was bright things were pretty much equivalent with the M2 player having a bit more pop in the colors, but generally hard to differentiate. In the much darker ending it was much easier to see what was moving in the shadows and the shadows seemed to contain more color detail. To some extent this is hard to explain with words, and I tried photographing both to show the difference, but the camera could not capture the subtle differences. Suffice it to say that HDR10 with Dolby Vision does improve picture quality, offering a more real/lifelike picture. Dolby Atmos certainly has improved audio quality. The sound quality from Jumanji was spectacular. I've been collecting 4K UHD Blu-Ray's for a couple of years now (It's all I buy), I probably have 40+ discs, and their production quality does seem to keep improving (can say the same for all the movies). I've been upgrading many of my DVD's to UHD quality via Vudu. Having several hundred Digital Copies in the cloud, I very disappointed I can't access them with this player. The player has better output than anything else I've used/seen. If you don't store you video collection in the cloud, this may not matter to you. It does to me.

    No, I would not recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    Great all purpose 4k player.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic 4k player with hi res audio capability for my dvd audio and sacd collection. One player that does it all. Dolby Atmos sounds fantastic! I run a Sony 4k tv and it syncs perfectly with this unit. Glad I picked this one up while it was briefly on sale. I’ve got 3 of these for all my locations and need a 4th one but I’ll wait until the price comes down to normal

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony 4k player

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The player is of great quality. It does not feel cheap. I compared the picture and sound quality to my PS5 and Xbox and easily beat them. The only real downside to the player is that you have to manually change/turn off the Dolby digital picture in order to play regular Blu-ray disc. Outside of that there really isn't much of a downside to this player. Music CDs are really good too. It plays all different formats that I threw at it. Overall happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaulJ,

      Thank you so much for your kind words. We’re thrilled to hear that you’re enjoying the sound and picture quality in your Sony Blu-Ray player. Your feedback means a lot to us.

      Our sincerest apologies for the issues you’ve encountered about the changes that you need to do manually in order to play regular Blu-Ray discs. We understand that it can be inconvenient to manually change that. This is a common requirement for some Blu-ray players, including the UBP-X800M2.
      Currently, there is no automatic detection feature for Dolby Vision content on this model. You will need to manually adjust the settings each time you switch between different types of discs to ensure the best playback experience.

      We apologize for the inconveniences this caused.

      Sincerely,
      - Stephanie Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great 4k Player With One Hitch

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, quality built player with a bare bones front end menu. This player is bigger and heftier than you might expect. The casing feels like metal and with absolutely stay put wherever you set it. The solid build also means it is whisper quiet while playing your movies. The super simple front end may seem plain at first but in today's age of cluttered smart TV/Streaming box interfaces, choke-full of ads it's nice to have so little to sift through in order to just watch a movie. My only gripe is something that has cropped up with 4k Blu-Ray players from several brands. Every now and then while watching a movie the player will come to a complete freeze, with the only remedy being a complete shut down or unplugging the machine altogether. This doesn't happen all the time, but has happened enough times for me to question if my movie watching experience will be hampered every time I insert a disc.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Highly recommend!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality, great even with non 4K movies! So happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony x800m2 is a phenomenal unit. Dolby Atmos, Dolby Vision, HDR10, Bluetooth, 4K, 3D, SACD! Sturdy chassis design to ensure stable disc playback. The two exceptions, not a great streaming device, no front panel display. However picture & sound are INCREDIBLE. Other brands are cheap in comparison, or, they lack features and cost the same $.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 5 out of 5 stars

    As a new purchase so far it work great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I owed the Samsung UBH-k8500 which was great in the beginning. Then was having issues with the hdmi 2 port. They sent me another player and after a year the same problem. So I lost having a True Dolby experience. Overall the picture quality was great with that machine. Now my new Sony UBP-x800M2 the Dolby Vision looks fantastic. The only downside is you have to keep turning it off for blu-Rays that are not Dolby Vision. Overall A+.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Exceptional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Sony 4K blu ray player. I’m loving it day by day

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Streaming

    Rated 4 out of 5 stars

    A good 4k player

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 4K player to match my av receiver from Sony so far only play regular Blu-rays and it looks beautiful haven't tried 4k blu ray yet I can imagine it look better than regular Blu-ray I only gave it four star because it's not a streaming device I only got three apps and there is no way to download more apps so for streaming its not good go for a Roku or a Nvidia shield pro! Other than that it is a good it is a good 4K player! Highly recommended

    I would recommend this to a friend