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Customer Ratings & Reviews

Your price for this item is $328.95
The comparable value price is $329.99

Customer reviews

Rating 4.6 out of 5 stars with 3123 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 3,123 reviews
  • Rated 5 out of 5 stars

    Sony quality still great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, we have only had one opportunity to view movies from this 4K dvd player. From the reviews I read before my purchase, this player surpasses all others as far as quality and all the plus features. Of course, these don't really matter to me but the quality of picture and audio sound we experienced was outstanding. The last brand of this dvd player which I received as a gift was a Phillips and I only was able to use it for about 10 playings of movies before it completely quit working! Hopefully, Sony quality will come through and last much, much longer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4k HD player.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one I've purchased; and both are working perfectly. Highly recommend this model and Sony is very reliable. It works great with 4K, Blu-Ray, DVD, or CD.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Whitty,

      Great! We're thrilled that you are enjoying the performance of the 4K player. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony HD blu-ray player

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid HD blu-ray player, and very quiet. My only gripes are that it sometimes locks up on movie menus, not allowing the movie to play or take inputs from controller. Seems to be a common issue with this model, that may be fixed in a firmware update. Other than that issue, no complaints, great quality, easy to use, and high quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good build quality, works great and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent 4k machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great player thus far with one minor but well known annoyance and that is no auto switching dolby vision. Everything looks great from dvd to 4k and this model plays every major optical format including SACD and DVD audio. Although the minor dolby vision switching issue can annoy i will not dock any points because this is a fantastic player and a little bonus that everyone may not know is the UI and disc boot up is faster on this model than LG or panasonics players ive tested against.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DVD 4K Blu-Ray

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in 2005 a Best Buy Pioneer DVD in Orlando. In fear of not being able to buy a new DVD, I purchased the Sony 4K Blu-Ray from Best Buy. I LOVE IT...CAN HEAR AND SEE BETTER. MY OLD DVD'S LOOK BETTER. THANK YOU SO MUCH SELLING IT.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DVD

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture quality, Would be nice if the proper cables came with.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasM,

      Awesome! We're glad to hear that you like the picture quality of the Blu-ray player. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best in class

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best player at its current price point! So look no further get one. Really shines with Dolby vision and 4K content.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SONY: An excellent choice

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SONY is the one and only....their line of A/V equipment is always at the top of any list for quality. When I paired this 4K BluRay player with my Sony - 55" Class X900H Series LED 4K UHD Smart Android TV, it was a match made in Heaven. I also set it up with my older Sony A/V receiver and have simplified my remote as well. This is an excellent choice for anyone wanting to upgrade to a 4K BluRay player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony makes a great TV

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an 80q Samsung (see seperate review of that set), this picture is incredible and the colors are vibrant. Not too many adjustments are needed to make you feel like your in the movies or at the game. Should have bought this one first, live and learn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great detail with 4K discs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent 4K picture. Crisp and very detailed. Will buy another for my other 4k TV. Very happy with it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ultra Glitchy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it does a great job when it works, it doesn't really work very good at least half the time. While I bought this to replace another Sony player that was having issues I only inherited more. Examples: -It will fault out during Prime viewing and/or other streaming content. The only fix is to shut it off and reboot the darn thing. -The remote won't work with my Sony receiver and vice versa, even though they are about the same age/series. So much for "universal" remote language. -The remote will turn on the old Sony DVD player and confuse my Sony receiver often making start ups and shut downs a lot of fun. The only reason I keep the DVD player hooked up is because the newer player doesn't always boot back up so if I want to finish watching something I have to use the older Sony player which has fewer glitches than the newer one. My previous Sony receiver lasted over 20 years and worked well. Given all the flaws and performance issues of the newer units I have to say I will never buy another Sony product again.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnBYaKnow,

      Thank you for providing such detailed feedback regarding your experience with the UBP-X800M2 Blu-ray player. We understand how frustrating inconsistent performance can be, and we'd like to have the chance to assist you.

      Based on the issues you described, we can offer the following troubleshooting steps that often resolve performance and compatibility problems:

      To address the faults you encounter during streaming that require a reboot, we recommend two key steps to clear potential bugs:

      1. Update Software: Ensure the player is running the latest software by navigating to: Settings > Software Update > Update via Internet.

      2. Factory Data Reset: Performing a reset often resolves persistent glitches. Please go to: Settings > Resetting > Reset to Factory Default Settings > All settings > Start. After the reset, turn off the player for one minute, turn it back on, complete the initial setup, and then test streaming functionality.

      Regarding the challenge of controlling your Sony receiver with the player's remote (and vice-versa), this can often be fixed by enabling the HDMI control feature:

      On the player, activate CEC (Control for HDMI) by going to: Settings > System Settings > Control for HDMI > On.

      Please also ensure the CEC setting is enabled on your Sony receiver as well.

      Finally your observation that the new remote also controls your old Sony DVD player is correct. Since both units utilize the same type of infrared signal for commands, this simultaneous operation is a normal function and is not adjustable.

      If these steps do not fully resolve your issues or if you require direct assistance, please do not hesitate to contact our dedicated technical support team here:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

      Thank you for considering Sony products!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    High Quality: Fully Loaded!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh my goodness this player is simply AWESOME! It has all the apps we utilize including Amazon Prime. It was easy to connect to our devices. Yes, it was more expensive than other economical blu ray players, but well worth the money. We anticipate having this unit for several years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 4K Blu-ray player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for new Oled 4K tv. Great quality bonus is that it plays SACD audio so I can enjoy my super audio cd’s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Blu-Ray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player is easy to set up and start playing Blu-ray movies within a few minutes. Great picture (video) and sound through my AV system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a great player. I wish that manufacturers would give more audio options. Such as rca outputs. This item has 2 options hdmi with audio and digital optical. Luckily i can run the optical through a converter into my equalizer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DVD player

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine came with more gadgets than I thought. It had very nice quality picture. Very easy to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zipernek62,

      Very nice! We're glad to hear that you like the picture quality and ease of setup of the Blu-ray player. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    LOVE IT!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Sony 4K DVD player! The on-screen menu is very easy to use. 4K movies look AMAZING on this DVD player!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect so far. Seems somewhat sturdier than the cheaper models

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnS,

      Very nice! We're glad to hear that you like the quality of the Sony Blu-ray player. Thank you for choosing Sony!

      -David Sony_US

  • Rated 3 out of 5 stars

    Sony 4k player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest im not sure whats going on i had the lg 90 and almost every movie even new ones would freeze appropriately a known issue with the lg. I buy this sony i like it has weight feels well made but i intermittent get a freeze at the beginning but to sonys defense its alot less and if it freezes it will play though it and not lock up like the lg. Next step the panasonic

    I would recommend this to a friend