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Customer Ratings & Reviews

Your price for this item is $328.95
The comparable value price is $329.99

Customer reviews

Rating 4.6 out of 5 stars with 3123 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 3,123 reviews
  • Rated 5 out of 5 stars

    Excellent UHD plays just about any file

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this after trying the Panasonic ub820. Panasonic was nice, but buggy/loud/had trouble streaming diff file types. Sony feels solid, pretty picture, quiet, good w diff types of media. Has some issues w poorly encoded AAC audio sometimes. I run it to an A9F so the Bravia sync is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second to none.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of the 4k dvds is amazing and the audio quality is second to none. If you have invested in an audio system for your media room, don’t lose wuality with streaming, get a 4k dvd player.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No automatic Dolby Vision

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice build. Good price. I would have given 5 stars if Sony would make "Dolby Vision' automatic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Companion for that new 4K HDR OLED TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Investing in a new large 4K HDR OLED or like TV? Then this is a great companion at a reasonable price to maximize that investment if you will be keeping your disk collection. I have been very pleased. I haven't used the streaming feature as I already had a Roku streaming device that I use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great buy under $300, but no app store.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this recently with a Sony - STR-AN1000 as the receiver and the Epson 5050ub for projection. The player works great, and image and just as great as the Xbox 4k blue ray player. Streaming works good with Amazon and Netflix, but that is where i gave the 3 stars, that's all you can stream from. No app store is available to download more apps like Disney, Hulu, ect.. another issue is the CEC connectivity is a bit complicated between the two Sony components. Still working out the bugs on that. If you just need amazon and netflix, this is a good product for you. I will keep the player for the 4k disk capability, but will get another streaming device for the rest of the apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Blu-Ray player. Love the Netflix access!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Blu-Ray player was simple to install. The image quality from it is fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best blu ray

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Best Blu-ray player I’ve owed. Quality is unbelievable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skip, We're glad that you like the quality of your player. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Blu-ray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this player. I am able to put a gb thumb drive into the USB p[ort and watch what I have on it. All of the previous players I have had would not play them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    BD Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great buy for its price! You can’t go wrong with this player if you want to save money. It is comparable to the Panasonic 820. You would not be able to tell the difference between the video quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Bluray player

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes a good product. Great picture, simple controls and easy set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Blue-Ray Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and ease of operation. I highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bang for the buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is very good. But the SOUND quality is amazing! We have been gathering our 4K UHD video library and decided to upgrade our player. For the price we definitely got a big bang for our buck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 4K DVD Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new Sony 4K player. It works great with my Sony 75 inch Smart TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cat0w Amazing! We're glad that you are enjoying your player. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Reasonable price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, premium material. Good loading speeds, fluid fast forwarding and rewinding. DolbyVision must be turned on and off manually depending on if the disc includes it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blue ray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, works well. Priced competitively. Well built.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok, good sound, so so controls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Form factor and mounting options. Pretty good. Limited inputs so that's just so so. Primary complaint is doesn't always connect audio when it connects HDMI. Have to cycle through inputs to get it to pick up the audio. There are probably better options.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JTNRWC,

      Thank you for taking the time to share your feedback on the UBP-X800M2 4K Ultra HD Blu-ray Player. We appreciate recognizing its potential.

      And we sincerely apologize that you are experiencing intermittent audio connection issues with the HDMI, which is requiring you to cycle inputs. This is often a communication issue (or "handshake" error) between the player and the connected audio device (Sound Bar or AV Receiver). Please try the following troubleshooting steps, which are specifically designed to re-establish a reliable HDMI connection:

      1. Re-Establish Audio Connection - First, ensure your audio device is actively "listening" for the player's signal: Confirm the input selector on your Sound Bar/AV Amplifier (receiver) is correctly set to receive the audio signals from the Blu-ray player.

      2. Perform a Full Power Cycle - A complete power reset helps clear communication errors between devices: Please unplug the UBP-X800M2 Player and your audio system/TV from the wall outlet for 2 minutes. Disconnect the HDMI cable connecting the player to the audio system/TV, then firmly reconnect it. Plug the audio system/TV back into the outlet first, and then plug the Blu-ray player back in.

      3. Try connecting the UBP-X800M2 Player directly to your TV and test if the audio issue persists when bypassing the AV/receiver or Soundbar

      For advanced troubleshooting and detailed setup instructions, including HDMI and audio settings, please refer to the player's reference guide (Page 28 addresses common sound output issues):

      Reference Guide: https://www.sony.com/electronics/support/res/manuals/4740/043cf5641adf90fb7113c8029fdb0239/47408221M.pdf

      If the audio issue continues after trying all these steps, we recommend contacting our technical support team for further assistance:

      Contact Support: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

      Your feedback is valuable, and we really appreciate you considering Sony products!

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    I want to love it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great, works great with my Sony TV...the reason I gave it 4 out of 5 starts is because you have to manually select Dolby Vision rather than the player auto detecting. This is the birst 4k player that I've had to tell the player whether to use HDR10 or Dolby Vision. When you buy players at this price point, you should not have to tell it how to function. I would not recommend due to this single issue; however, if your 4k TV doesn't have Dolby Vision, this would not affect you.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gary214, thank you for taking the time to share your feedback about the player. We regret that some feature failed to meet your expectation. We will pass this to the proper team for the betterment of our product. Over all, thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Awesome player

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, easy to install and use. Never overheats like my lg 4k player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rugged Well built Ultra HD Blu-ray player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built and rugged steel chassis. It is very fast and quiet to load both Blu-ray and UHD discs. Great value for the money. Simple and easy to setup. Very well laid out remote control with a well laid out "easy setup" screen when turned on for the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Blu-ray/ 4k Player.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Easy setup, great replay resolution. Overall, very pleased.

    I would recommend this to a friend