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Customer reviews

Rating 4.6 out of 5 stars with 3131 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers find value in the UBP-X800M2 Blu-Ray Player's exceptional picture quality, 4K capabilities, Dolby Vision, and upscaling features, as well as its ease of use and reasonable price. However, some customers have expressed concerns regarding the player's reliability and limited streaming functionality. Additionally, some find the absence of a front display and the basic remote control to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 115 Showing 2,281-2,300 of 3,131 reviews
  • Rated 4 out of 5 stars

    Beware of open box units

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not gotten the unit installed yet, but would challenge the ”excellent” condition. It states that there are no scuffs or marks, but my unit has a broken front plate and the side is loose. The remote was included, but it was not in a box (no big deal).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Works fine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The movies that we watched on the dvr looked very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent 4k Blu-ray Player

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent player, especially if you can catch it on sale. I bought the previous model a couple years back and liked it so much, I bought this newer model to replace a PS3 in another room that stopped playing blu-rays.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great, Easy to Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced an older Blu-Ray player with this 4K Hi-Res player. We have been using it for DVD, Blu-Ray, and some 4K movies we have. We really like the fast open feature for the Disk Drive! This new player was easy to install and so far works great.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby vision

    Rated 4 out of 5 stars

    Great 4k player

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dolby vision and Dolby atmos together in my living room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello,Nobleone!

      We are happy to know that the unit meets your expectation. We value your feedback and thank you for choosing Sony!

      ~Zac Sony_US

  • Rated 5 out of 5 stars

    Two thumbs up.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays every DVD in my collection as well as my old CDs. Loads much faster than my old Sony blu-ray. Definitely recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 3 out of 5 stars

    Not For Me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my second one and they all eventually just freeze for no reason. I had to unplug it and plug it back in to use again. I'm sure I'm in the minority here, but I had to return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 4K player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 4K player. Really good value for the money. This is the second one I've bought, so I could replace another brand in another part of the house. Setup was easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    quiet and substantial

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a weird screen flash when on the menu screen, but not when the movies are playing. I've tried a few 4k and HDR titles and honestly I don't get the hype. Maybe it's my TV, I'm told it isn't the best for HDR. But it is a heavy, quiet device so that's an upgrade from my older player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4K Blu Ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice BluRay player with 4K UHD capability. Upgraded with purchase of a 4K 77" OLED TV. First 4K movie was "No Time to Die" - it was awesome to watch!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Blu-ray player

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Blu-ray player. It connects to my ethernet system so I can get to my NAS collection of movies and songs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for my use.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This DVD was purchased for an outdoor movie night projector setup I'm doing. So far I'm happy with the purchase and like the apps made available on the unit. I havent been able to locate how to add more apps which is the down side, but still happy with the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Average Player

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average player. Slow to start up and navigating menu screens is challenging. Picture quality is fine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Freezes up.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit freezes during playback on brand new disks. Good picture and sound when it works. Upscales bluray disks nicely. Had to return due to freezing up.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jimmy,

      We're really sorry to hear that the Blu-Ray player hasn’t performed as expected. We regret that your experience wasn’t what you expected and that you had to return the unit. Your feedback helps us improve.

      Sincerely,
      - Stephanie Sony_US

  • Rated 3 out of 5 stars

    Nice try.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, in spite of all its other great features, it would not read most of my movies via USB thumb drive. Also the front USB interface plastic tab was poorly designed and flimsy. I could imagine it breaking off before too long with repeated use. I am assuming the issue had to do with its codecs list installed in the software. I ended up buying an LG 4K Ultra HD Blu-ray model that encountered none of these problem issues.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent player. Sony obviously has the corner of the market in decent players. Even their cheap ones rule the roost, but this one is even more so the player to get.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had a chance to test the capability of this yet but by reading others reviews before purchase that’s what drew me to this model .. it’s features for the price was good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in part because it was advertised as having bluetooth out. That is, you can stream audio from the player to a pair of bluetooth headphones. Add in the noise-cancelling feature of some headphones, and listening becomes even easier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice features, but a bit touchy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This disc player is a little finicky! (might have just been this particular one). When it worked, it was GREAT! Finally died completely with one week left on warranty!!!! No [problems from Sony, they replaced it without issue, and I've had no problems with the new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and thorough

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris is simply outstanding. He is so patient and always goes above and beyond when installing audio and visual equipment!! My Geek squad technician of vhoice!!

    I would recommend this to a friend