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Customer reviews

Rating 4.6 out of 5 stars with 3131 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers find value in the UBP-X800M2 Blu-Ray Player's exceptional picture quality, 4K capabilities, Dolby Vision, and upscaling features, as well as its ease of use and reasonable price. However, some customers have expressed concerns regarding the player's reliability and limited streaming functionality. Additionally, some find the absence of a front display and the basic remote control to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 3,131 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great 4k Player With One Hitch

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, quality built player with a bare bones front end menu. This player is bigger and heftier than you might expect. The casing feels like metal and with absolutely stay put wherever you set it. The solid build also means it is whisper quiet while playing your movies. The super simple front end may seem plain at first but in today's age of cluttered smart TV/Streaming box interfaces, choke-full of ads it's nice to have so little to sift through in order to just watch a movie. My only gripe is something that has cropped up with 4k Blu-Ray players from several brands. Every now and then while watching a movie the player will come to a complete freeze, with the only remedy being a complete shut down or unplugging the machine altogether. This doesn't happen all the time, but has happened enough times for me to question if my movie watching experience will be hampered every time I insert a disc.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Amount of Set-Up Options for Older Equipment

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This player has an incredible amount of settings that you can adjust. If you are using all new modern equipment, reading the user manual may not matter. However, I'm glad I reviewed all the set-up options for my situation, especially for sound. I combined this new Blu-Ray player with a new 2020 Sony A8H TV, but an old school Yamaha RX-V992 (doesn't even have HDMI inputs) and some older (late 1990s) NHT speakers (5.1 system). This unit actually surprised me how fast it loads and begins to play a 4K HDR Blu-ray disc. I haven't had any loading, skipping, or drop out issues while playing. The picture quality to my Sony A8H is excellent. I liked that this unit had a coaxial out feature because that was the only high sound quality input I had remaining to attach to on my old Yamaha. After reading all the sound set-up options in the users manual I was able to get some fantastic sound out of this old audio system playing through the UBP-X800M2. I played the 4K HDR movie Bohemian Rhapsody. The incredible sound coming from my old audio system with Queen playing at Live Aid literally had me sitting there in awe with a little tear forming in the corner of my eye. I couldn't be happier with the sound reproduction out of my old audio system thanks to the many audio set-up features/options of the UBP-X800M2.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 5 out of 5 stars

    Multi facited player

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dolby Vision and HDR playbook looks great. Hasn't glitched on any 4k disc. I have a dozen DVD-audio discs that sounded great in high resolution surround. Manually switching to Dolby Vision is a minor inconvenience. Media player off USB worked including dts music files. Interface is like browsing PC folders. All in all I'm happy with the purchase and the jumanji and Spider-Man discs included.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Highly recommend!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome quality, great even with non 4K movies! So happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 5 out of 5 stars

    Great Value Dolby Vision 4k UHD Player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before buying, I searched the net for a reputable 4K UHD Blu-ray player WITH Dolby Vision. This model came up onmultiple lists.. Since using I've watched; Ford vs. Ferrari, 1917, John Wick just to name a few. All films looked great. My LG GX actually displayed the Dolby Vision tag and the Atmos audio processing has been great too.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Exceptional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Sony 4K blu ray player. I’m loving it day by day

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good solid 4k Player

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already omn the Panasonic UB320k but picked up this Sony for our bedroom tv as our old unit didnt support dolby vision and this one does. I was impressed with the image quality and the solid build of this unit. Very well done and works beautifully. Cant really see much difference between my expensive Panasonic and this one, with the one exception of the Sony not supporting auto detection of HDR formats where the Panasonic does. Other 5han that this player is very good quality and I am pleased with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdwardB,
      Thank you for your time writing this review. We're glad to hear that you are impressed with the picture and build quality of your X800M2 Bluray player. We appreciate and value your feedback with the HDR auto detection. We will have this noted as we always strive to provide the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    Great all purpose 4k player.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic 4k player with hi res audio capability for my dvd audio and sacd collection. One player that does it all. Dolby Atmos sounds fantastic! I run a Sony 4k tv and it syncs perfectly with this unit. Glad I picked this one up while it was briefly on sale. I’ve got 3 of these for all my locations and need a 4th one but I’ll wait until the price comes down to normal

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Diamond Amongst Coal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is surprisingly hard to find a good quality and affordable DVD/Blu-ray player these days, but I believe we have found one with this device! We are very happy with the quality of our purchase and are excited to finally be able to watch our collection without fear of poor image quality or disc scratching.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshV, we feel privileged to hear the Sony - UBP-X800M2 has made a great impression on you! The unrivalled visual clarity of this 4K UHD Blu-ray player really stands out, and with the integration of HDR10 and Dolby Vision, it really creates an immersive cinematic experience at the comfort of your home! Thank you for choosing Sony. Regards, -Dominick Sony_US

  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony x800m2 is a phenomenal unit. Dolby Atmos, Dolby Vision, HDR10, Bluetooth, 4K, 3D, SACD! Sturdy chassis design to ensure stable disc playback. The two exceptions, not a great streaming device, no front panel display. However picture & sound are INCREDIBLE. Other brands are cheap in comparison, or, they lack features and cost the same $.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Love my BluRay player!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes! I received my BLU ray machine today! It is very good quality! It was EASY to hook up! It took me 5 minutes snd I am no tech genius. The picture is clear, sound is great! DVDs and BLU Rays look and sound better than ever especially 4K ones! I love it! Easy to hook up, easy to operate! Love ❤️

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A Satisfying Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to upgrade my 4K player, and went with what I know and trust. For me, thats Sony. My television is a 75" Sony 4K. My amp, a Sony 7.2 surround sound. I use Klipsch speakers, and employ 2 subs, along with a center channel, two fronts, two sides, and rear speakers. I noticed the difference immediately. The action is quicker, the 4K picture super sharp, and the sound as good, to me, as a theater. But it starts with my Sony 4K disk player, that feeds everything. Glad that I made the jump.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby vision, Picture quality

    Rated 5 out of 5 stars

    As a new purchase so far it work great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok I owed the Samsung UBH-k8500 which was great in the beginning. Then was having issues with the hdmi 2 port. They sent me another player and after a year the same problem. So I lost having a True Dolby experience. Overall the picture quality was great with that machine. Now my new Sony UBP-x800M2 the Dolby Vision looks fantastic. The only downside is you have to keep turning it off for blu-Rays that are not Dolby Vision. Overall A+.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Streaming

    Rated 4 out of 5 stars

    A good 4k player

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 4K player to match my av receiver from Sony so far only play regular Blu-rays and it looks beautiful haven't tried 4k blu ray yet I can imagine it look better than regular Blu-ray I only gave it four star because it's not a streaming device I only got three apps and there is no way to download more apps so for streaming its not good go for a Roku or a Nvidia shield pro! Other than that it is a good it is a good 4K player! Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Superb high resolution dvd/cd/blueray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent in every way! Ease to use. Fantastic resolution. Picture quality breath taking. Highly recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony UBP-X800M2 4K Blu Ray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The player's video quality is excellent, including its upstreaming capability. On the negative side, the audio HDMI output does not work (even after replacing the unit). Fortunately, the coaxial audio output works fine, so it is not an issue, but it is annoying nevertheless. The player is a little bulkier than one would have liked, and is also relatively heavy (which does however help provide stability and presumably reduce jitter.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Upscaling

    Rated 5 out of 5 stars

    Great 4K Player

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, Sony equipment works great. (as long as you stay away from their entry-level products) The full-size frame is rigid, which means it stays quiet when playing disc media. The upscaling from DVDs and standard BluRay media to 4K is excellent. The upscaling improvement is really noticeable with old TV shows.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Dolby vision

    Rated 5 out of 5 stars

    Dollar for dollar best 4K player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure there are many 4K players that cost more, but in my opinion the SONY is the best bang for your buck. Separate HDMI outputs so the video can be directly inputted in to your monitor (TV and projector) and the audio can go into your sound system. Increase the bang as Best Buy regularly puts this player on sale. I currently own the older USP-X800 and 2 of the newer USP-X800M2.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    4K Blue Ray Player

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of my great purchases. For Christmas I bought our family an 85 inch Sony 4K TV than I bought the best Sony sound bar speakers. I knew we needed the Sony 4K Blue Ray player so I purchased it and we have an excellent system to watch and listen to. The picture is great and the sound is awesome. This blue ray player is great. I enjoy watching recorded moves as the player is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Curbside Pickup: Quick and Easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a BluRay Player online and picked up at Milpitas Store. Staff were processing pick ups outside, and they were very friendly and efficient. There was no line and I was back in the car in minutes. The player was simple to set up (HDMI cable to TV, and setup Wi-Fi as well, via the on-screen configuration wizard. Video quality is great.

    I would recommend this to a friend