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Customer reviews

Rating 4.6 out of 5 stars with 3138 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the outstanding picture quality, frequently praising its 4K capabilities, Dolby Vision support, and effective upscaling. They also appreciate its ease of use and good value. However, some customers express concerns regarding its reliability and the fact that it is not a streaming device. Other minor drawbacks include the absence of a display and its slightly larger size.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 3,138 reviews
  • Rated 5 out of 5 stars

    Nice!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice on cabinet, easy to use, have enjoyed..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Easy curb-side pick up. Love Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent player for a basic unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace one to play recorded DVDs. Works great!

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had nothing but issues with this blu ray player. I am currently on my 4th one. Sony has missed the mark horribly on this player. I would not recommend

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello metalfiend84,

      Thank you for considering Sony products.

      We appreciate you taking the time to share your feedback about your experience with the Sony UBP-X800M2 Blu-ray player. We sincerely apologize for the challenges you've faced with the product and for the inconvenience of having to replace it multiple times.

      To help us understand and resolve the issue with your Blu-ray player, please email us at socialsupport@am.sony.com with the following information:

      - Name:
      - BestBuy Username:
      - Model Number:
      - Description of the Issue:
      - Telephone Number:

      Thanks for your patience; we look forward to helping you.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great blu-ray

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy and instuctuctons made sense.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Sony quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product. Lots of options to customize viewing experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4K player. Excellent colors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent colors. Player is one of the heaviest I have owned.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Another gem from Sony

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Loads fast. Outstanding High Res picture and sound. I would definitely recommend this 4K player. Worth every dollar spent,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Blu-ray player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great but wish it had more apps glad I bought it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good player that supports ultra hd, bluray, and dvd movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 4K Ultra HD Blu-Ray Player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb match for our home theater. Thank you Matt Nedwick!

    I would recommend this to a friend
  • Cons mentioned:
    Disc playback

    Rated 1 out of 5 stars

    Froze too many times so returned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system froze too many times so I returned it for a better model. From day one the system would lock up or freeze to the point I had to pull the plug! Pressing the physical power button for 20 seconds did nothing. Trying to eject the disc and it would freeze up. Streaming video was great but anything with a disc would freeze.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good to stream.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to stream if your TV doesn't provide for streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the definition that it produces in 4k ULD Samsung 75"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product for my set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion this blue ray player makes my system complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Blu Ray DVD Player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Blu Ray Dvd player I have ever bought.

    I would recommend this to a friend
  • Cons mentioned:
    Disc playback

    Rated 1 out of 5 stars

    Won't play some 4K discs

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this thing a year ago. It was fine for several months, but now if there is so much a shadow of a dust particle on a disc, this player freaks & stops playback. Remove the disc & clean the disc thoroughly 10 freakin times, unplug the unit, plug it back in & it still won't play. Every movie night needs a plan b.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Started off great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes but 3 movies tested and 3 movies froze at around 1 hour and 15 minutes. I downgraded to the 700 model from Sony and had no issues with the same 3 movies

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    best player on market

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best 4K player available for under $500 highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    SONY UBP-x800M2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SONY products have always delivered the best performance and this one is sleek and easy to use. I think for the money it's a winner.

    I would recommend this to a friend