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Customer reviews

Rating 4.6 out of 5 stars with 3132 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers find value in the UBP-X800M2 Blu-Ray Player's exceptional picture quality, 4K capabilities, Dolby Vision, and upscaling features, as well as its ease of use and reasonable price. However, some customers have expressed concerns regarding the player's reliability and limited streaming functionality. Additionally, some find the absence of a front display and the basic remote control to be drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 143 Showing 2,841-2,860 of 3,132 reviews
  • Rated 5 out of 5 stars

    DVD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A thin Sleek look fits under the tv works great I like it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    bought as a Christmas gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this a Christmas gift for someone to go along with their new 4k tv

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Freezes about halfway through on 4K UHD Blu Rays

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is great with this unit for about an hour, then it will freeze up and you won't get to finish the movie. Works fine for CD's & even 4K Blu Rays with 5.1 surround. Seems to struggle with 4K UHD movies with Dolby Atmos or DTS:X. I will have to send it back for a warranty repair, but I'm not optimistic because it seems like a common issue. Factory reset doesn't fix issue, nor does an update. I wish I would have spent a little more for the Panasonic.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyN,

      This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority. The unit comes with a 1-year manufacturer's limited warranty. For further assistance, please contact our product support team via phone call or chat through this link:

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=bd

      Sincerely,
      -Ralph Sony_US

  • Rated 5 out of 5 stars

    me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing machine plays blue rays and can stream from it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente DVD player , plays movies on 4K beautifully

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Sony DVD 4k streaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio/Video is very good. Troubleshooting: Something goes wrong and freeze even a brand new one and the open-box. I will have to unplug and plug it and it works again. For this account, I have to return it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    review good for 25 points honestly haven’t used

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review good for 25 points honestly having it for a year I haven’t even plugged it in couldn’t tell you a thing about it don’t even know if it works just wanted to use my points up before they disappeared don’t know how many more times I’ll do that

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not terrible.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works nicely. The manual isn't that good, tho. Beware.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality blueray

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works. Had good features. Not much lag. Don’t put out a good product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The items are great for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The items are great for its price, the clarity it is really a 4K.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dvd player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The definition is fantastic and very easy to operate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good quality blue ray player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality blue ray player wanted Sony to go with tv and sound bar

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    X800M2

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome unit, quality throughout along with Sony support makes this probably the last DVD player that I will own.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    DavidH Hurt Jr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets and exceeded my expectations!! Just played the new Top Gun Movie what a great visual and sound experience!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great video quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only complaint is the need to manually toggle the Dobly Vision setting

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    Sound bar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio is very good but the sync does not match the picture. There is a slight delay which is noticeable. I am having the television adjusted for color. I am expecting that they will correct the sync. problem at that time.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It’s alright.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs a switch so movies can be watched at full screen.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Sony 4k player

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device worked fine but it did no come with the remote and the device had scratches on it… it clearly stated excellent condition with all original packaging.. clearly they need to redefine their labeling. I would recommend the item itself since the image is great but their refurbished items need to be better properly defined as to what they consider to be “ excellent “ condition.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Descent quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt notice a big jump in clarity when paired with 4k tv.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent Sony Player

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good player with a heavy duty chassis. Has Bravia Video mode so would be suited to a Sony TV. On the negative side it loads up slowly upon power up.

    I would recommend this to a friend